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Ourisman Lexus of Rockville

Rockville, MD

4.8
2,327 Reviews

15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,328 reviews

June 23, 2021

Ozzie (Service Advisor) was a pleasure to work with whilst servicing my vehicle. Very professional and flexible in terms of scheduling. Will definitely recommend him highly to anyone that needs their L More

by VModi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ozzie, Alexis
Jun 23, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the kind and thorough review! We'll be sure to pass your kudos along to Ozzie and Alexis for their outstanding work throughout your visit, and we look forward to seeing you back at Ourisman Lexus of Rockville again down the road! Drive safe and take care!

June 22, 2021

Mike did a wonderful job on my service. He take his time on my car. More

by Lynaluong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Jun 22, 2021 -

Ourisman Lexus of Rockville responded

We strive to take outstanding care of our guests and their vehicles, so this review was a delight to read! Thank you for trusting the Ourisman Lexus of Rockville team with your vehicle care, and come back again soon!

June 22, 2021

Bad customer service , stole the items in my car . Done with Lexsus as a whole . Lexsus of Rockville never again purchasing a Lexsus More

by emailingabi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ki, Gabriela Ramos
Jun 22, 2021 -

Ourisman Lexus of Rockville responded

This is a very concerning review to read. We take claims like this very seriously, and I would like to speak with you directly about what happened here. Please don't hesitate to give me a call. Thank you, David Slebodnick - General Manager - (301) 825-9552

June 22, 2021

Athanasios is the best sales person I ever deal with. His level of professionalism, knowledge and customer service stands out above average. I felt comfortable purchasing a vehicle from the dealer with the More

by torres3491
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Athanasios
Jun 22, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the glowing review and kind words about Athanasios - we'll be sure to pass your compliments along! We're sincerely grateful for your business and hope to have the chance to work with you again down the road. Safe travels, from all of us here at Ourisman Lexus of Rockville!

June 22, 2021

Service Advisors always try to let you know any costs up front and save you money when they can. They always look for ways to save with preventative maintenance and the customer service is always excellent More

by Denise
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Jun 22, 2021 -

Ourisman Lexus of Rockville responded

Denise - Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you back again down the road!

June 22, 2021

They work hard to make their customers happy and satisfied. More

by Lydkimric
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Jun 23, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the great review! We appreciate your support and are thrilled to hear that you had such a successful time working with the Ourisman Lexus of Rockville team. Safe travels, and we hope to see you back!

June 22, 2021

Excellent service and service personnel. Justin was great. I recommend the service team and Justin very highly. More

by Dpistenmaa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Furstenburg
Jun 23, 2021 -

Ourisman Lexus of Rockville responded

Your recommendation of Justin and the team makes our day! Thank you for trusting Ourisman Lexus of Rockville with your business and your vehicle. We hope to see you again!

June 21, 2021

The home pick-up was really convenient. And there were no surprise repairs or additional charges. More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Jun 21, 2021 -

Ourisman Lexus of Rockville responded

Hi Mike! Thanks for the five stars! It means a lot that our service stood out to you. Let us know if there are any other vehicle needs we may help with. Take care! - Ourisman Lexus of Rockville

June 21, 2021

Outstanding customer-focused service! Walked me through my options in great detail and with clarity. Impressive communication and follow-up; response time was rapid and information accurate. Would easily r More

by Ric
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Athanasios
Jun 21, 2021 -

Ourisman Lexus of Rockville responded

Thank you for dropping by to leave us a review, Ric! We're delighted to hear you were impressed by the work of our team, and we appreciate you trusting us with your business. It is truly our pleasure to assist! Safe travels and come back soon, from all of us here at Ourisman Lexus of Rockville!

June 17, 2021

Kewei provided great service. If you ever decide to buy a Lexus from Lexus of Rockville, ask for Kewei. He is kind, professional, and knowledgeable. More

by Tony
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kewei Wu
Jun 17, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the terrific review, Tony! We'll be sure to let Kewei know that his warmth and professionalism made your experience such a pleasure. We appreciate your business here at Ourisman Lexus of Rockville and hope to see you again down the road. Safe travels!

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