Ourisman Lexus of Rockville

I had pleasant experience the Lexus of Rockville. I brought my car in for a battery check and everything went well. Justin was great to work with. brought my car in for a battery check and everything went well. Justin was great to work with. More

I appreciate being provided a new service vehicle when receiving service. I have been a longtime customer of this dealership and it is in a convenient location which provides good service. receiving service. I have been a longtime customer of this dealership and it is in a convenient location which provides good service. More

Have had nothing but positive experiences dealing with Ourisman Lexus of Rockville- and this is my second purchase from them. Courteous, professional staff at every level make for a very positive exper Ourisman Lexus of Rockville- and this is my second purchase from them. Courteous, professional staff at every level make for a very positive experience. More

It was easy to make an appointment with the Service Department. The responses to my request for service was quick I have met very friendly specialists and the dealership provides excellent services. Department. The responses to my request for service was quick I have met very friendly specialists and the dealership provides excellent services. More

Everything went well. Andres was extremely helpful. He Everything went well. Andres was extremely helpful. He was able to help me find and apply my discount coupons and contacted me promptly to let me kn Everything went well. Andres was extremely helpful. He was able to help me find and apply my discount coupons and contacted me promptly to let me know the status of my car More

I went to the Lexus dealership in Rockville, MD where I purchased and have serviced my cars for the past 17 years. My impression was that my car battery was getting weak after a few days of hot weather. Ji purchased and have serviced my cars for the past 17 years. My impression was that my car battery was getting weak after a few days of hot weather. Jimmy Baker the Service Advisor and Omar Perez the Technician performed a few tests and they concluded that the car battery and the alternator were working and performing fine. Thank you for the good and honest service. More

Excellent salesperson (Tony R.) and fantastic maintenance staff (Ozzie and Jimmy were just lovely to work with). The staff is friendly, patient with all questions, and make the whole experience of buying and staff (Ozzie and Jimmy were just lovely to work with). The staff is friendly, patient with all questions, and make the whole experience of buying and serving a car simple and stress free. More

Justin and Ann take great care of me when I come in, know their products and make sure things are done correctly first time without issues. their products and make sure things are done correctly first time without issues. More

I took my car in to have my tire pressure checked and they were very attentive and took time to solve the problem. It was a good experience. they were very attentive and took time to solve the problem. It was a good experience. More

Did not perform differential oil check, rather recommended changing rear ($140.36) & front ($135.85) fluids based on mileage, 43,558. Recommended complete fuel induction service also ($253.38). recommended changing rear ($140.36) & front ($135.85) fluids based on mileage, 43,558. Recommended complete fuel induction service also ($253.38). Multi-point checklist for brakes & tire tread (“Will require further attention”) do not match measurements (8 mm Front, 6mm Rear; 6/32” all tires) which are “OK.” Over inflated tires to 40 psi (33 specified, checklist says 35). My service here has been uneven, depending on service advisor & tech. They are qualified, but I am not certain everything is being performed as specified by the mfr. Be ready to question needless service. I may or may not return. More