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Ourisman Lexus of Rockville

Rockville, MD

4.8
2,327 Reviews

15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,329 reviews

July 03, 2021

Very impressed with how the dealership looked and the professionalism of our sales person - Joe. Appreciated that he actually brought the car for me to see. More

by Oggieone3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joesph
Jul 06, 2021 -

Ourisman Lexus of Rockville responded

We're delighted to hear that Joe could be a help. Thank you for trusting the Ourisman Lexus of Rockville team with your business - we hope to have the pleasure of working with you again soon!

July 03, 2021

All the people I dealt with were very courteous, helpful, patient and extremely knowledgeable about their product. The time spent in the process was a lot shorter then in previous experiences with other deal More

by Kiel4258@gmail.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny, Gabriela Ramos
Jul 06, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the stellar feedback - we'll be sure to pass it along to the team! We appreciate you supporting Ourisman Lexus of Rockville and hope to have the pleasure of working with you again soon.

July 02, 2021

Hands down one of the best dealers I’ve encountered. From the beginning of the deal all the way to finish. Very professional and they will work with you!!!! More

by LS 180
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua
Jul 02, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to review us! We are thrilled to hear that you had such a successful experience working with the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you back!

July 02, 2021

Took the time to explain the repair that was needed instead of saying this is what you need to have done with no explanation why. More

by SDT1913
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Jankowitz
Jul 02, 2021 -

Ourisman Lexus of Rockville responded

All of us at Ourisman Lexus of Rockville appreciate the time you took to leave us your five stars. Providing informative service for our guests is our goal so we are happy to hear the team took care of you. Let us know if we can be of assistance again next time. Drive safe!

July 02, 2021

Very nice people, reasonably priced used car and decent trade in value No haggling necessary. More

by Dave
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Kabira, Gabriela Ramos
Jul 02, 2021 -

Ourisman Lexus of Rockville responded

Dave, thank you for taking the time to leave us a review! It was our pleasure to assist you here at Ourisman Lexus of Rockville, and we hope that you continue to enjoy your new ride!

July 02, 2021

Lexus of Rockville Service is outstanding. Easy to schedule appointments, comfortable clean customer lounge while waiting and service rep keeps in touch with progress and when service will be complete More

by Bill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ozzie in Service
Jul 02, 2021 -

Ourisman Lexus of Rockville responded

Hi Bill - We are thrilled that our team delivered such efficient, communicative service! Thank you for trusting Ourisman Lexus of Rockville with your business, we hope to welcome you back again in the future.

July 01, 2021

Service is excellent! Even though we have moved 25 miles away, we pass up another Dealer to go back to Rockville. Andy and now Ozzie have taken excellent care of us. More

by Sisters
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ozzie
Jul 01, 2021 -

Ourisman Lexus of Rockville responded

Thanks for the five stars! It means so much to all of us at Ourisman Lexus of Rockville that you go out of your way to work with us. We will be sure to let Andy and Ozzie know you appreciate their hard work. Let us know how we can be of assistance again down the road. Take care!

June 29, 2021

I have been using this dealership fir years and always top notch service..Pierre was very helpful with our being out of town situation and went above and beyond with his help..excellent service! More

by Laniefalk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pierre
Jun 29, 2021 -

Ourisman Lexus of Rockville responded

Thank you so much for your years of business and your confidence in Pierre! We are thrilled that you are always so well taken care of here at Ourisman Lexus of Rockville and we look forward to seeing you next time.

June 29, 2021

I am never dissatisfied with Rockville Lexus service and I have been a customer for over 15 years. My rep. is friendly and their mechanics are knowledgeable. More

by Arthur
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Jun 29, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the terrific review, Arthur! We're delighted to hear that we've been able to earn and maintain your business over the last 15 years, and we are so grateful for your support. We appreciate you choosing Ourisman Lexus of Rockville and look forward to seeing you again next time!

Jun 29, 2021 -

Arthur responded

My pleasure

June 29, 2021

Owner of Lexus since 1993 and had not gone anywhere else to service my car. Mr Osborne worked on my LX 470 year 2000 diligently More

by juantayler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ozzie Jones and Ann Kim-Noblejas
Jun 29, 2021 -

Ourisman Lexus of Rockville responded

Juan - Thank you for the great review! We appreciate your support and are thrilled to hear that you had such a successful experience working with the Ourisman Lexus of Rockville team. Drive safely in your Lexus LX 470, and enjoy it! We hope to see you back again down the road!

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