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Ourisman Lexus of Rockville

Rockville, MD

4.8
2,331 Reviews

15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,331 reviews

July 06, 2021

I highly rate service provided by Osborne Jones. He has excellent communication skills and provides prompt service. I appreciate his honesty about my car. If you go to Lexus of Rockville, ask for Osborne. More

by ABFAB2005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Osborne Jones
Jul 06, 2021 -

Ourisman Lexus of Rockville responded

Thank you for sharing so many kind words about Osborne! We are so glad that you can depend on him to take excellent care of you and your vehicle. Safe driving from our Ourisman Lexus of Rockville team and we hope to see you down the road!

July 06, 2021

I always receive excellent and courteous service from Jimmy Baker and Shawn Solan from the Lexus Service Team. The mechanics are great too! Extremely Satisfied More

by mhpb1959
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam, Gabriela Ramos
Jul 06, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to review us! We are thrilled to hear that you had such a successful experience working with Jimmy, Shawn, and the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you again down the road!

July 06, 2021

The dealership is great and my service person, Justin, was very thorough and nice .The drop off and pickup service was very useful and helpful. More

by Redskins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin
Jul 06, 2021 -

Ourisman Lexus of Rockville responded

It is gratifying to hear that Justin and the team took such great care of you and made you a happy customer. Thank you from all of us at Ourisman Lexus of Rockville and safe travels until we welcome you back next time!

July 06, 2021

It was easy to schedule routine service on my vehicle. When I arrived at the dealership, my car was promptly received for service. The wait time to complete work was less than expected. My service person More

by al1burrell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin, advisor
Jul 06, 2021 -

Ourisman Lexus of Rockville responded

It was our pleasure to assist you! Thank you for trusting Ourisman Lexus of Rockville with your business and your vehicle. We hope to work with you again down the road!

July 06, 2021

I have been a customer at Lexus of Rockville for about 15 years. They do a great job! Their customer service is the best in the area. My Service advisor Jose Miranda is very professional, detailed oriented More

by asifqadir
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Advisor: jose miranda- The best advisor
Jul 06, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with Jose and the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you back again down the road!

July 06, 2021

Great experience! Justin was helpful, and answered all my questions about my service. I was there for recall, we got a loaner car and out there in no time. More

by rezamoby
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Justin from service Dept, Gabriela Ramos
Jul 06, 2021 -

Ourisman Lexus of Rockville responded

Glad to hear that Justin and the loaner car both served you well! Thank you for coming into Ourisman Lexus of Rockville and trusting our team with your recall help.

July 06, 2021

Service here is awesome. Osborne kept me informed of pricing and progress every step of the way, and the waiting area was the most comfortable I have ever been in. More

by SMA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Osborne
Jul 06, 2021 -

Ourisman Lexus of Rockville responded

It is gratifying to hear that Osborne and the team gave you such a positive service experience! Thank you for choosing Ourisman Lexus of Rockville and for taking the time to review our work. Drive safely!

July 06, 2021

Great service for Lexus vehicles provided by excellent staff. Fast, efficient service is provided by a knowledgeable group of technicians who know Lexus vehicles, of any age or type, top to bottom. More

by Laser 12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Jankowitz
Jul 06, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to share! Hearing that you had such an efficient and successful service experience working with the Ourisman Lexus of Rockville team made our day. Drive safely, and we hope to see you back again down the road!

July 06, 2021

Ozzie is consumate professional. Creates sense of confidence and trust in work being performed. Essential in todays competitive world. Tech, Ron Fok, excelellent also. Car has never run better than n More

by cris953
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Osborne Jones, Ronald Fof
Jul 06, 2021 -

Ourisman Lexus of Rockville responded

We appreciate you leaving great endorsements for Ozzie and the rest of the Ourisman Lexus of Rockville Team. We're honored to service your vehicle and hope to see you again next time.

July 06, 2021

My experience with Lexus has always been first class. The service is always prompt and courteous and the service advisors always keep you updated throughout the process. More

by Kevin M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Furstenberg
Jul 06, 2021 -

Ourisman Lexus of Rockville responded

Kevin - We love to hear that you can depend on our Ourisman Lexus of Rockville team for communicative, helpful service. Thank you for trusting us with your vehicle! We look forward to working together in the future.

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