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Ourisman Lexus of Rockville

Rockville, MD

Overview
Reviews
Vehicles
4.8
2,499 Reviews
Call Dealership (301) 781-6878
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15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,499 reviews

September 25, 2021

I brought my leased car in for a 25000 service and was helped by my service advisor Jimmie Baker ! He was honest, clear, and listened to my concerns ! More

by audstarr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmie Baker
Report | Print
Sep 25, 2021 -

audstarr responded

I already wrote a review

Sep 27, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to share! We're so glad to hear that you had a great experience servicing your car with us - and we wish you many safe travels till the next time! Take care. - the Ourisman Lexus of Rockville team

September 24, 2021

Advisor Andres went extra miles to repair my vehicle patiently working with my 3rd party warranty. Car drives like new. Thanks Andres!! More

by RK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres
Report | Print
Sep 24, 2021 -

Ourisman Lexus of Rockville responded

We deeply appreciate your fantastic review! It is always great to see that Andres is going above and beyond to create great experiences for our valued guests. Thanks for supporting Ourisman Lexus of Rockville and we will see you next time!

September 24, 2021

I got my RX350 from Lexus of Rockville last week. I was anxious but my sale person Pie Pie made me feel very comfortable. Thank You Amal for being patient and so great at what you are doing. Customer servi More

by jesse
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pei Pei Tsai
Report | Print
Sep 24, 2021 -

Ourisman Lexus of Rockville responded

Providing our guests with outstanding customer service will always be a top priority at Ourisman Lexus of Rockville! We're happy to hear that our team did all they could to make you feel comfortable and confident in your purchase. Thank you for recommending our dealership to friends and family and happy driving, Jesse!

September 23, 2021

Great service, great people, timely and very helpful. Been a Lexus customer for a long time and Lexus of Rockville has always been the best! More

by Jclee698
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Report | Print
Sep 23, 2021 -

Ourisman Lexus of Rockville responded

Thanks so much for the excellent review of Ourisman Lexus of Rockville! We're pleased to hear that our team has always taken great care of you.

September 22, 2021

I have 3 Lexus. 2 brought from this dealer. I use the same phone number for the last 9 years. This time person couldn’t locate my account after 3 tries. He wasn’t entering it correctly. Told me service w More

by ajaysharm
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Report | Print
Oct 01, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to provide our team with input. I apologize for the frustrations caused by the inability to locate your account. We understand that unexpected delays can be disappointing, and I want to assure you that we truly do value our guest's time. Though I'm glad to hear that your service was completed to your satisfaction, I want to offer my assistance if you need anything further at this time. Kindly, David Slebodnick - General Manager - (301) 825-9552

September 22, 2021

Jimmy was responsive and a great help. really appreciate the great service. He kept me posted and helped with all issues. More

by customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Service Advisor
Report | Print
Sep 22, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the great review! We are thrilled to hear that Jimmy delivered such a seamless service experience. Drive safely, and we hope to see you back again at Ourisman Lexus of Rockville!

September 22, 2021

Jimmy is the BEST!! Extremely helpful in explaining what needs to be done . . . Very knowledgeable!! More

by GinaD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Report | Print
Sep 22, 2021 -

GinaD responded

Jimmy is a Keeper!!

Sep 22, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the great review, Gina! We appreciate the kind words about Jimmy and will be sure to pass them along. We hope to see you back at Ourisman Lexus of Rockville down the road!

September 22, 2021

The service team was excellent. The person I worked with, Mike, was super helpful and kind. More

by lsecco1lsecco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Report | Print
Sep 23, 2021 -

Ourisman Lexus of Rockville responded

We're glad to hear your service went over without a hitch! Thank you for the great review and for taking your maintenance needs to Ourisman Lexus of Rockville - we hope to see you again!

September 22, 2021

Mike J with service was very informative, professional and kind. Appreciated his time and welcoming demeanor. More

by soniab
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Jankowitz
Report | Print
Sep 23, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the great feedback! We appreciate your business and are thrilled to hear that you enjoyed your experience working with Mike and the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you back again down the road!

September 21, 2021

Good experience working with this dealer no hassle buy virtual and delivery convenient for me More

by Billyfish
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rose
Report | Print
Sep 21, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the great review! We are thrilled to hear that you had such a successful experience working with the Ourisman Lexus of Rockville team. Drive safely in your new vehicle, and we hope to see you back again down the road!

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