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Ourisman Lexus of Rockville

Rockville, MD

4.8
2,409 Reviews

15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,410 reviews

August 18, 2021

Many thanks again to Mike and team for being extremely professional as well as getting me in out of your dealership in a timely manner. More

by Jerome
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike
Aug 18, 2021 -

Ourisman Lexus of Rockville responded

Jerome, we are thrilled that Mike and our team delivered such efficient, top-notch service! Thank you for choosing Ourisman Lexus of Rockville and for taking the time to share a review. Drive safely!

August 18, 2021

Service on time. Friendly service man Nelson. Job done.right. More

by Valerie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelson
Aug 18, 2021 -

Ourisman Lexus of Rockville responded

Valerie - Thank you for the great review! We appreciate your support and are thrilled to hear that Nelson delivered such a successful experience. Drive safely, and we hope to see you back at Ourisman Lexus of Rockville!

August 18, 2021

Courteous, prompt and very professional. I recommend Mike as your service manager, he will understand your needs and take care of your vehicle. You can be assured that your vehicle’s in great care at Ourisma More

by cming606
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Aug 18, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the great review! We appreciate your support and are thrilled to hear that you had such a successful service experience working with Mike and the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you back!

August 18, 2021

Always happy with a service I have received at Ourisman Lexus Jimmy, as usual was great. We have been customers here since we bought our first Lexus in 1995. And even when it is out of warranty we More

by Shirley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Did not work with the sales dept
Aug 18, 2021 -

Ourisman Lexus of Rockville responded

From all of us here at Ourisman Lexus of Rockville, thank you for your loyal business and kind feedback, Shirley! We hope to see you back again soon!

August 18, 2021

Best service Mr Andres help like family & professionals service first time in dealer but the best service he give me even he explained each & every thing appreciate More

by Jitpatel1960
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres pinto
Aug 18, 2021 -

Ourisman Lexus of Rockville responded

Thanks for the great review of Ourisman Lexus of Rockville! We're pleased that Mr. Andres was professional, knowledgeable, and helpful. We appreciate your business and look forward to working with you again soon!

August 16, 2021

Phenomenal customer service that is expected of a Lexus dealership and then some! Ask for Mike in service, extremely courteous and will work with you to resolve your every need! More

by Davidjreagan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Aug 16, 2021 -

Ourisman Lexus of Rockville responded

Hi David - Thank you so much for the rave review and kind words about Mike! We are delighted to hear that he could assist with your auto concerns. Hope to see you next time at Ourisman Lexus of Rockville!

August 16, 2021

Exceptional service and thorough guidance for the trade-in and purchase of a certified used vehicle. Thank you Willie, Thanasis and Sasan for meeting our requirements and exceeding our expectations. More

by Kokio29
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Willie, Thanasis and Sasan
Aug 16, 2021 -

Kokio29 responded

Exceptional service and thorough guidance for the trade-in and purchase of a certified used vehicle. Thank you Willie, Thanasis and Sasan for meeting our requirements and exceeding our expectations. Joseph and Daphne

Aug 16, 2021 -

Ourisman Lexus of Rockville responded

At Ourisman Lexus of Rockville, we're always happy to make the trade in process a breeze! Willie, Thanasis, and Sasan will be delighted to know that they exceeded your expectations, and our entire team will look forward to the next chance to work together!

August 15, 2021

Excellent, above service as usual. Customer representatives was exceptional. Cov-19 safety guards in place, which mean alot to me. Thank you - always look forward to coming for my services for More

by Dee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Aug 16, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the excellent feedback, Dee! We're honored and flattered by the kind words. Come visit us again next time! - your friends at Ourisman Lexus of Rockville

August 15, 2021

Jimmy Baker is the best Service Advisor I have ever had. He is always friendly, courteous and professional. He always treats me as if I'm his only customer. He knows all about my 2006 Lexus LS which I have More

by Ron L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Baker
Aug 16, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the kind feedback, Ron. We're delighted to hear that we've been able to earn and maintain your confidence over the years, and we'll be sure to pass your kudos along to Jimmy! Drive safe, and we'll see you again next time! - the Ourisman Lexus of Rockville team

August 14, 2021

Love this dealership. I have had the best service advisors- Mr. Harris (retired) and now Aaron. They are professional, kind and honest. The very best. More

by Lstringfl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Guitterrez- 5 stars
Aug 14, 2021 -

Ourisman Lexus of Rockville responded

We are so happy to have made a fan out of you! Thank you for taking the time to leave Mr. Harris and Aaron your kind words. It means a lot that their service stood out to you. Have a great day! - Ourisman Lexus of Rockville

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