Back

Ourisman Lexus of Rockville

Rockville, MD

4.8
2,385 Reviews

15501 Frederick Rd.

Rockville, MD

20855

Directions

By Type

Showing 2,385 reviews

August 06, 2021

Outstanding and friendly service from Mike and the auto technicians.Mike answered all questions professionally and thoroughly. I waited for my car and the service was completed earlier than expected. O More

by Zayli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike of the Service Department
Aug 06, 2021 -

Ourisman Lexus of Rockville responded

What an outstanding review! At Ourisman Lexus of Rockville, thorough and informative service is very important to us. We love hearing that we exceeded your expectations with the timing of your service as well. From Mike and the team, thank you, and take care!

August 06, 2021

This is my third Lexus from this dealership.I appreciate This is my third Lexus from this dealership. I appreciate their professionalism with each of our purchases. Seth was very knowledgeable and expla More

by Lexus20102021
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Hamm, Gabriela Ramos
Aug 06, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the great review! We appreciate your support and are happy to hear that you had such a successful experience working with Seth and the Ourisman Lexus of Rockville team. Drive safely in your new vehicle, and we hope to see you back!

August 05, 2021

My salesperson, Seth is amazing! He always answers all of my questions, is professional and personable! He listens to what I’m looking for in a vehicle and delivers! Love my new vehicle and the 5-star sales More

by Dkmoser52
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Hamm
Aug 05, 2021 -

Ourisman Lexus of Rockville responded

We're so thrilled to have earned 5 stars from you! We can't wait to tell Seth that his ability to answer all of your questions and listen to your needs meant so much to you. We're very happy that you love your new vehicle and we look forward to our next chance to provide you with professional and personable service again at Ourisman Lexus of Rockville!

August 05, 2021

Tony (aka Urial; salesman) and Ryan (sales manager) were very friendly and attentive, going above and beyond to find me the car with the specs that I desired at another dealership in the same day! Buying a More

by Donna
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Uriel Rincon, Ryan Ando, James Wang
Aug 05, 2021 -

Ourisman Lexus of Rockville responded

Donna, we could not agree more that purchasing a car should be a very exciting experience! We love that you share our excitement and appreciate the bow. We're thrilled that Tony and Ryan went above and beyond for you and that their care resulted in you finding your perfect vehicle! Thank you for putting your trust in us to find what you were seeking, and happy driving!

August 05, 2021

Prompt,efficient,clear on process and costs, and bonus….polite. Terrific service, glad I come here. More

by Cby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin
Aug 05, 2021 -

Ourisman Lexus of Rockville responded

We're glad you came to Ourisman Lexus of Rockville as well! Thank you for taking the time to share your positive experience with us. Our team is proud to offer efficient and polite service at every opportunity! Many thanks for your business and next time you need us, we'll be here!

August 04, 2021

Yes I feel very good when I’m there. I appreciate my salesman, Jousha, and service person Ozzie really go the extra mile to make you feel assured. More

by farrows55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ozzie
Aug 04, 2021 -

farrows55 responded

Yes I was very please with my last service visit. Ozzie was a very good service person. My salesman Joshua is still around whenever there are questions he seeks for my right answers. I appreciate my dealership.

Aug 04, 2021 -

Ourisman Lexus of Rockville responded

We appreciate your kind review of Ozzie, Joshua, and the team! Thank you for coming to Ourisman Lexus of Rockville and for sharing your experience. Drive safely and we hope to see you again!

August 04, 2021

Ozzie at Ourisman Lexus Service makes your repair easy, hassle free, and thorough. Thanks, Ozzie! More

by BK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ozzie Jones
Aug 04, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the great review! We appreciate your support and are happy to hear that you had such a successful service experience working with Ozzie. Drive safely, and we hope to see you back at Ourisman Lexus of Rockville!

August 04, 2021

The dealer was very professional when responding to my concerns. I am very satisfied with the service that I received. The valet driver Was very respectful also when picking up my vehicle. More

by daiswes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Aug 04, 2021 -

Ourisman Lexus of Rockville responded

Thanks for posting about your experience with our Ourisman Lexus of Rockville team. I am glad to see that you were taken care of and we look forward to working with you in the future!

August 03, 2021

Oustanding customer service at the Lexus dealer in Rockville, Maryland. My car has been taken care. The staffs is friendly and inform me what need yo be done. Thank you More

by Lphuong67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Aug 03, 2021 -

Ourisman Lexus of Rockville responded

Thank you for leaving Ourisman Lexus of Rockville such a wonderful review! We're so glad to hear we took great care of you and your vehicle. Come back again soon!

August 03, 2021

The worst car buying experience I have ever had! Interior part of car was damaged and i was called a liar! They have 0 integrity! More

by lmshorte67
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Timothy - Salesman Jesse - Sales Manager
Aug 05, 2021 -

Ourisman Lexus of Rockville responded

This is extremely concerning to read and I am so sorry we didn't deliver a better car-buying experience. We would never want our customers to be treated in the manner you've described here. I think it might be best if we spoke directly so that I can make sure these issues are properly addressed. Would you please consider giving me a call? David Slebodnick - General Manager - (301) 825-9552

Aug 09, 2021 -

lmshorte67 responded

I spoke with David Slebodnick - General Manager - (301) 825-9552. A hole and my air on the second row is cosmetic! But on these surveys act as if we are concerned. It’s a game for Ourisman Lexus of Rockville! Speaking to this person and that person! You pay 50,000.00 - 60,000.00 for a car to what you believe is a reputable company and they are no better than the crooked car salesman and dealerships. Very disappointed with how your are no longer respected after you’ve purchased a vehicle new or used. They ate the “Slimy Sales” Lets sale the car and we will distract her with All the Lexus Certification verbiage that means nothing because it won’t apply to anything! When you spend this kind of money I expect more than just a Carfax report! Not satisfied! Very Disappointed! Don’t buy from here!!!

...
166
...