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Ourisman Lexus of Rockville

Rockville, MD

Overview
Reviews
Vehicles
4.8
2,407 Reviews
Call Dealership (301) 781-6878
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15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,408 reviews

August 23, 2021

My Lexus had a factory recall and this was the first time I have visited Ourisman Lexus. Quite frankly one of the best experiences I have had with a dealer highly recommended hope to see them soon More

by Jon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Report | Print
Aug 23, 2021 -

Ourisman Lexus of Rockville responded

Hi Jon, thanks for your review. We're thrilled to hear that you had an excellent experience with us. Thanks for your confidence in Ourisman Lexus of Rockville!

August 22, 2021

Efficient, honest and friendly. Service delivered within estimated timeframe. Car always washed. Loaner service is very easy. More

by Jfreedman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy
Report | Print
Aug 23, 2021 -

Ourisman Lexus of Rockville responded

Our goal is to make the service process efficient and straightforward, and we're so glad we're achieving it. Thank you for trusting Ourisman Lexus of Rockville with your vehicle care, and see you again next time!

August 21, 2021

Excellent sales staff that kept scheduled appointments and did not try to pressure you into making a purchase. I would recommend this dealership to my friends. More

by frankemig
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roseanne Baggett
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Aug 23, 2021 -

Ourisman Lexus of Rockville responded

Thank you for recommending us! We are grateful to have you as an Ourisman Lexus of Rockville customer and wish you many safe and happy miles. Take care!

August 20, 2021

Excellent customer service. Work performed was all under warranty and completed as promised. More

by rbrewer6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Report | Print
Aug 20, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to share! We are thrilled to hear that you had such a successful service experience working with the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you back again down the road!

August 19, 2021

Such a nice service department! Glad I purchased my car from dealership! A wonderful experience so far! More

by ferris_jenna
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Report | Print
Aug 20, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to let others know what being a guest with Ourisman Lexus of Rockville is like. It is always our pleasure to assist you and we hope to see you again next time. Take care!

August 19, 2021

I took my vehicle for it’s first service Justin was very efficient and helpful. More

by Beanie267
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kofi
Report | Print
Aug 19, 2021 -

Ourisman Lexus of Rockville responded

We're so glad to hear your first service experience with us was such a positive one! Justin will be pleased to hear that his assistance was so appreciated. Thank you for turning to Ourisman Lexus of Rockville to service your vehicle and whenever you need us next, we'll be here!

August 19, 2021

Excellent experience with Doug! He is extremely knowledgeable, transparent, and friendly. He made the entire experience really wonderful. Everyone at the dealership was very nice! I would refer the More

by kc852
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Douglas Quander
Report | Print
Aug 19, 2021 -

Ourisman Lexus of Rockville responded

Thanks for dropping by to share! We're delighted to hear that Doug was such an asset throughout your visit, and we appreciate the kind words. Safe travels, from all your friends here at Ourisman Lexus of Rockville!

August 19, 2021

Beyond professional! In regards to customer service & workmanship! I travel over an hour to use this location. More

by Donna Reck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Report | Print
Aug 19, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the great review, Donna! We appreciate your support and are thrilled to hear that you had such a successful service experience working with the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you again down the road!

August 18, 2021

Many thanks again to Mike and team for being extremely professional as well as getting me in out of your dealership in a timely manner. More

by Jerome
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike
Report | Print
Aug 18, 2021 -

Ourisman Lexus of Rockville responded

Jerome, we are thrilled that Mike and our team delivered such efficient, top-notch service! Thank you for choosing Ourisman Lexus of Rockville and for taking the time to share a review. Drive safely!

August 18, 2021

Service on time. Friendly service man Nelson. Job done.right. More

by Valerie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelson
Report | Print
Aug 18, 2021 -

Ourisman Lexus of Rockville responded

Valerie - Thank you for the great review! We appreciate your support and are thrilled to hear that Nelson delivered such a successful experience. Drive safely, and we hope to see you back at Ourisman Lexus of Rockville!

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