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Ourisman Lexus of Rockville

Rockville, MD

4.8
2,385 Reviews

15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,385 reviews

August 11, 2021

Great service, very friendly, on time repairs, will recommend definitely More

by Jdallorto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelson, Gabriela Ramos
Aug 11, 2021 -

Ourisman Lexus of Rockville responded

Your recommendation of our team means a lot to us! Thank you for choosing Ourisman Lexus of Rockville and for taking the time to share your experience. Drive safely!

August 11, 2021

I had and still do have bad service at this dealership when ever i come for service. More

by Moses912
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
None above
Aug 13, 2021 -

Ourisman Lexus of Rockville responded

We always strive to do what's best for our customers, so I am disappointed to hear that your recent experiences with us left you with a different impression. Would you mind giving me a call at (301) 825-9552 so I can ensure that your concerns are properly addressed? I would appreciate the chance to learn from our mistakes so we can provide a 5-star experience. Thank you, David Slebodnick - General Manager

August 10, 2021

I have gone to this dealership since 1992 and have bought 5 Lexus ES automobiles. I have everything great to say about Lexus of Rockville. Professional, dependable, efficient, friendly, trustworthy are the f More

by RitaCoopersmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Drost, Gabriela Ramos
Aug 10, 2021 -

Ourisman Lexus of Rockville responded

Thank you for your years of loyal business! Your confidence in Ozzy, Jesse, and the team means the world to us and we appreciate you taking the time to share your feedback. See you next time at Ourisman Lexus of Rockville!

August 10, 2021

Top notch service! Always more than pleased with Osbourne and the service team! Excellent follow up! More

by powerfulmoney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Osbourne
Aug 10, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to share! We appreciate your support and are thrilled to hear that you had such a successful experience working with the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you back!

August 10, 2021

I always get excellent help when I work with Jim Baker. I had an unusual problem and he did everything he could to fix the problem as soon as possible. More

by Evelyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Dept. - Jimmy Baker
Aug 10, 2021 -

Ourisman Lexus of Rockville responded

Hi Evelyn - thanks for reviewing Ourisman Lexus of Rockville! We're happy to hear that Jim always takes care of you and we look forward to your next visit!

August 07, 2021

Excellent service highly recommended I like the way they take me to the entire process More

by Mogrovejo80
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe york
Aug 07, 2021 -

Ourisman Lexus of Rockville responded

We love receiving 5 stars! At Ourisman Lexus of Rockville, it's important that you're informed every step of the way. We take great pride in assisting you with making a decision that works for you. Thank you very much for the recommendation and we look forward to your next visit!

August 07, 2021

Courteous, efficient, friendly and quick service for oil change and check up More

by monaiuliana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelson
Aug 07, 2021 -

Ourisman Lexus of Rockville responded

At Ourisman Lexus of Rockville, we're always happy to provide courteous, efficient, and friendly service even during the simplest of appointments! Thank you for your business and for reviewing us and take care!

August 07, 2021

The service area was very helpful. They keep me informed during the entire service process. More

by Egm1740
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin in service.
Aug 08, 2021 -

Ourisman Lexus of Rockville responded

We're glad we could be of assistance! Thank you for entrusting Ourisman Lexus of Rockville with your vehicle care - and come back again next time!

August 06, 2021

This dealership goes over and above all other dealerships that I have experienced. Service was easy and thorough. I will be a customer for life! More

by Steve
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Aug 07, 2021 -

Ourisman Lexus of Rockville responded

Hi Steve, Thanks for the 5 star review! We're honored to hear that our team goes above and beyond. Thank you for your business and your kind words. See you next time!

August 06, 2021

He listened to what our desires were for device and made sure work was completed timely More

by PAC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin in Service
Aug 06, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the great feedback! We appreciate your business and hope to see you again at Ourisman Lexus of Rockville. Safe travels!

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