Ourisman Lexus of Rockville

The salesperson was terrific. He answered all my questions and s cured the perfect car fir me. The finance person kept me waiting a very long time and was rude. questions and s cured the perfect car fir me. The finance person kept me waiting a very long time and was rude. More

My experience at Ourisman service has pretty much been a pretty poor overall. I took my vehicle for a diagnostic service to be told I ran it low on gas (which wasn't true). I explained it couldn't be, to wh pretty poor overall. I took my vehicle for a diagnostic service to be told I ran it low on gas (which wasn't true). I explained it couldn't be, to which they insisted it was what the mechanic said. I told them lets try and induction service if it wasnt much more cost (I later found out it wasn't really done well/correctly as I have pictures showing my intake/carbon still inside my engine. I picked the car up and minutes later the light came back on. I brought it back and a day later they called me to tell me it needed over 4.5k in work (that's a 180 over needing gas). I didn't believe this and took it independently to find it was something minor a few hundred fixed. The parts counter is great here..but the service section is unfortunately not in favor of the consumer. I called back a handful of times to provide feedback, but without even mentioning my actual experience they never responded to the couple voice mails I left. I'm not one to leave bad feedback, but I just feel that a company should try to do right by the consumer and atleast be honest. More

As always this dealership when it comes to customer service is always above and beyond what you expected. This dealership always show the best customer service you always looking for. service is always above and beyond what you expected. This dealership always show the best customer service you always looking for. More

We worked with YK(Oluyinka) to purchase our vehicle. The customer service was top notch! There weren't any hidden fees or lies during the purchasing process. We would definitely purchase from this dealershi customer service was top notch! There weren't any hidden fees or lies during the purchasing process. We would definitely purchase from this dealership again. More

I worked with Seth Hamm and others at the dealership and they were very helpful and very professional. The car was a surprise for my wife for her birthday and Seth found me the car that fit what my wife wan they were very helpful and very professional. The car was a surprise for my wife for her birthday and Seth found me the car that fit what my wife wanted. Seth even personally delivered it to my house with a bow on it and my wife was delighted! I have bought many cars in my life and this was one of the best experiences I have had buying one! More

People are nice here. The salesperson is very patient and highly passionate. The cars are in good quality. highly passionate. The cars are in good quality. More

Mike has an outstanding customer service& helpful and professional .He goes the extra mile providing great service . professional .He goes the extra mile providing great service . More

Great service. He was very courteous and helpful. Service was quick and did not have to wait long was quick and did not have to wait long More

Service Manager forgot about me. Never came into waiting area to advise me. I had to go looking for help after 1.5 hours. area to advise me. I had to go looking for help after 1.5 hours. More

Awesome team, informative and timely and updated me several times during my visit and overall excellent service several times during my visit and overall excellent service More