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Ourisman Lexus of Rockville

Rockville, MD

4.8
2,472 Reviews

15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,472 reviews

September 25, 2021

Seth Hamm provided excellent service and listened to my needs during my car search! He was exceptional and made my car buying process seamless! More

by j.nottidge10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Hamm
Sep 26, 2021 -

Ourisman Lexus of Rockville responded

We love hearing that our team members are providing such exceptional care. Thank you for the great review, from the whole Ourisman Lexus of Rockville team!

September 25, 2021

Joshua was very helpful and honest. Knew what he was talking about regarding my questions More

by Robhcpa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josua
Sep 26, 2021 -

Ourisman Lexus of Rockville responded

Thanks for sharing, Rob - we'll be sure to pass the kudos along! Take care, from all of us at Ourisman Lexus of Rockville!

September 25, 2021

Oluyinka from Ourisman Lexus of Rockville was outstanding. Courteous, well informed, helpful, patient, an overall great experience. In the end, we bought the vehicle because of YK! More

by agarrastazu
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oluyinka
Sep 26, 2021 -

Ourisman Lexus of Rockville responded

We're so grateful that we could earn your business! Thank you for the review - and drive safely in your new car! - the Ourisman Lexus of Rockville team

September 25, 2021

I brought my leased car in for a 25000 service and was helped by my service advisor Jimmie Baker ! He was honest, clear, and listened to my concerns ! More

by audstarr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmie Baker
Sep 25, 2021 -

audstarr responded

I already wrote a review

Sep 27, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to share! We're so glad to hear that you had a great experience servicing your car with us - and we wish you many safe travels till the next time! Take care. - the Ourisman Lexus of Rockville team

September 24, 2021

I got my RX350 from Lexus of Rockville last week. I was anxious but my sale person Pie Pie made me feel very comfortable. Thank You Amal for being patient and so great at what you are doing. Customer servi More

by jesse
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pei Pei Tsai
Sep 24, 2021 -

Ourisman Lexus of Rockville responded

Providing our guests with outstanding customer service will always be a top priority at Ourisman Lexus of Rockville! We're happy to hear that our team did all they could to make you feel comfortable and confident in your purchase. Thank you for recommending our dealership to friends and family and happy driving, Jesse!

September 24, 2021

Advisor Andres went extra miles to repair my vehicle patiently working with my 3rd party warranty. Car drives like new. Thanks Andres!! More

by RK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres
Sep 24, 2021 -

Ourisman Lexus of Rockville responded

We deeply appreciate your fantastic review! It is always great to see that Andres is going above and beyond to create great experiences for our valued guests. Thanks for supporting Ourisman Lexus of Rockville and we will see you next time!

September 23, 2021

Great service, great people, timely and very helpful. Been a Lexus customer for a long time and Lexus of Rockville has always been the best! More

by Jclee698
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Sep 23, 2021 -

Ourisman Lexus of Rockville responded

Thanks so much for the excellent review of Ourisman Lexus of Rockville! We're pleased to hear that our team has always taken great care of you.

September 22, 2021

I have 3 Lexus. 2 brought from this dealer. I use the same phone number for the last 9 years. This time person couldn’t locate my account after 3 tries. He wasn’t entering it correctly. Told me service w More

by ajaysharm
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Oct 01, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to provide our team with input. I apologize for the frustrations caused by the inability to locate your account. We understand that unexpected delays can be disappointing, and I want to assure you that we truly do value our guest's time. Though I'm glad to hear that your service was completed to your satisfaction, I want to offer my assistance if you need anything further at this time. Kindly, David Slebodnick - General Manager - (301) 825-9552

September 22, 2021

Jimmy was responsive and a great help. really appreciate the great service. He kept me posted and helped with all issues. More

by customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Service Advisor
Sep 22, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the great review! We are thrilled to hear that Jimmy delivered such a seamless service experience. Drive safely, and we hope to see you back again at Ourisman Lexus of Rockville!

September 22, 2021

Jimmy is the BEST!! Extremely helpful in explaining what needs to be done . . . Very knowledgeable!! More

by GinaD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Sep 22, 2021 -

GinaD responded

Jimmy is a Keeper!!

Sep 22, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the great review, Gina! We appreciate the kind words about Jimmy and will be sure to pass them along. We hope to see you back at Ourisman Lexus of Rockville down the road!

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