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Ourisman Lexus of Rockville

Rockville, MD

4.8
2,409 Reviews

15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,410 reviews

September 02, 2021

Alway a good experience. No complaints at all. I only wish they would offer loner cars. Other then that they do a very good job. More

by Imcnair61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Sep 03, 2021 -

Ourisman Lexus of Rockville responded

All of us at Ourisman Lexus of Rockville are grateful for your feedback and will be sure to keep it in mind moving forward. Thank you for being such a great customer and we hope to see you again next time!

September 02, 2021

Fast and good service. Friendly people Even though did make appointment the service was fast and excellent. I recommend this dealer. Very nice. Thanks very much. More

by mestichelli.rosa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Sep 03, 2021 -

Ourisman Lexus of Rockville responded

We are happy to hear about your exceptional service experience with all of us at Ourisman Lexus of Rockville! Thank you for the great feedback and we look forward to helping you again down the road. Take care!

September 02, 2021

Use the service for the 1st time period. The valet service was on time and communicated well throughout my experience. If there was no communication from my service advisor in regards to what was don More

by Almost
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Sep 09, 2021 -

Ourisman Lexus of Rockville responded

While it is great to hear that you enjoyed your valet experience, the rest of your feedback is disappointing to read. It is our goal to deliver top-notch service, and it is never our intention to inconvenience our guests. I assure you that we will use this feedback to improve our communication practices moving forward. If there is anything more I can do to assist you, please don't hesitate to give me a call. Thank you, David Slebodnick - General Manager - (301) 825-9552

August 31, 2021

Justin was very professional. He called me to provide updates. When I arrived car was ready. Fuel pump will be scheduled in coming weeks Thanks More

by nasirrashid68
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin in service dept
Aug 31, 2021 -

Ourisman Lexus of Rockville responded

Providing informative and professional care is our top priority at Ourisman Lexus of Rockville! We're glad Justin took excellent care of you during your purchase and the Ourisman Lexus of Rockville team looks forward to seeing you again in a few weeks!

August 31, 2021

Great service as always from Ozzie Jones. Ozzie was very friendly and responsive. He was able to get my car serviced with great quality and I would highly recommend Ozzie. More

by TW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ozzie Jones
Aug 31, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the fantastic feedback about Ozzie and the team - we'll be sure to congratulate them on their amazing work! We appreciate your loyal business and kind review - and we hope to see you again next time! - the Ourisman Lexus of Rockville staff

August 30, 2021

The Service Manager was very professional and helped us understand the issue and the best way to fix the issue. No hidden charges, he did exactly as he said he would. More

by Aasia Bhatti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mo Nagaria
Aug 30, 2021 -

Ourisman Lexus of Rockville responded

Aasia-- Thanks for the wonderful review of Ourisman Lexus of Rockville! It's great to hear that your service manager was so helpful and professional. We appreciate your confidence in our team.

August 28, 2021

Good and reliable, easy schedule, job done excellent and reasonable More

by Hlphu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin
Aug 28, 2021 -

Ourisman Lexus of Rockville responded

We are so happy that you're so satisfied with all aspects of your service visit! It means a great deal that you rely on the Ourisman Lexus of Rockville team and we hope you'll continue to do so in the future!

August 27, 2021

Exceptional services with very friendly and helpful staff who knew what exactly I wanted. Plus the service was fast and efficient. Joe York made us feel best to buy our car of our own choosing. More

by narethmuong
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph York
Aug 27, 2021 -

narethmuong responded

Exceptional services with very friendly and helpful staff..." Exceptional services with very friendly and helpful staff who knew what exactly I wanted. Plus the service was fast and efficient. Joe York made us feel best to buy our car of our own choosing.

Aug 27, 2021 -

Ourisman Lexus of Rockville responded

What excellent feedback! We love to hear that Joe and our team helped you drive home in the right car for you. Thank you for shopping with us at Ourisman Lexus of Rockville! We hope to see you down the road.

August 26, 2021

As always, I received great service at Lexus of Rockville. Easy to make an appointment. Greeted promptly and with warmth. Service time was better than expected and follow up was timely. More

by Michael
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres
Aug 26, 2021 -

Ourisman Lexus of Rockville responded

We truly couldn't have asked for a better review, Michael. Thank you for your feedback and for trusting the Ourisman Lexus of Rockville team with your vehicle care!

August 26, 2021

It is still my to go services & dealership since 2010. The service department is very responsible and does great job whenever I need to. I like their work a lot. More

by Xiaopingb5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Osborne Jon’s
Aug 26, 2021 -

Ourisman Lexus of Rockville responded

We are proud to have earned your years of loyal business! Thank you for your confidence in our work here at Ourisman Lexus of Rockville, we will be sure to pass along your kind words to the team. See you next time!

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