Ourisman Lexus of Rockville

Mike is my new service manager for ever!My situation Mike is my new service manager for ever! My situation was I came in to get four new tires because of your advertised special. He of course then tol Mike is my new service manager for ever! My situation was I came in to get four new tires because of your advertised special. He of course then told me I needed one additional maintenance on my routine maintenance. He got it covered under my warranty which was great since my car is older, and as soon as I pulled out of the dealership and got home my four beautiful brand new tires one of them got a nail in it somewhere between the dealership and my condo. Came back in the next Morning and he took care of it quickly with no charge… What could be better? Sweet kind young man I appreciate it. Will buying our Lexus new cars through Ourisman for sure! Warmest regards… Ann Brugger More

Timely, fast, and friendly service. High marks for this dealer service department. Will certainly return in thefuture. dealer service department. Will certainly return in thefuture. More

Thank you .Mike who was my Service manager, He was very thorough and thoughtful in his explanation of work needed. Job well done by all . thorough and thoughtful in his explanation of work needed. Job well done by all . More

What a delightful group people. I enjoyed being with them on Monday. I definitely would buy another car from them. I also go to Lexus to maintain my cars and they are just as friendly and warm there as well. on Monday. I definitely would buy another car from them. I also go to Lexus to maintain my cars and they are just as friendly and warm there as well. Great job to the staff at Lexus of Rockville. More

Fast pleasant service - always a good job- car drives like new, Justin was very efficient like new, Justin was very efficient More

My experience with this dealership has always been great! Jimmy did an excellent job of taking care of my vehicle. I will definitely ask for Jimmy the next time my Lexus needs service. Jimmy did an excellent job of taking care of my vehicle. I will definitely ask for Jimmy the next time my Lexus needs service. More

Mike was an awesome service consultant. Trustworthy, gentlemanly and not pushy!! Thanks Mike for your assistance! gentlemanly and not pushy!! Thanks Mike for your assistance! More

Justin Furstenberg, Service Manager, did an excellent job working with me to service my vehicle. working with me to service my vehicle. More

Service and support was exceptional, very professional and courteous. Would most certainly recommend over the dulles location. and courteous. Would most certainly recommend over the dulles location. More

Had the RX in for a recall and our second service check. Check in was a breeze and my service advisor Justin took over the process. He was extremely courteous and had me out of there quickly in a loaner car Check in was a breeze and my service advisor Justin took over the process. He was extremely courteous and had me out of there quickly in a loaner car. He stayed in touch with me about the repair and let me know immediately when my vehicle was ready. I was totally impressed with Justin and the entire process. More