Ourisman Lexus of Rockville

Phenomenal customer service that is expected of a Lexus dealership and then some! Ask for Mike in service, extremely courteous and will work with you to resolve your every need! dealership and then some! Ask for Mike in service, extremely courteous and will work with you to resolve your every need! More

Exceptional service and thorough guidance for the trade-in and purchase of a certified used vehicle. Thank you Willie, Thanasis and Sasan for meeting our requirements and exceeding our expectations. trade-in and purchase of a certified used vehicle. Thank you Willie, Thanasis and Sasan for meeting our requirements and exceeding our expectations. More

Excellent, above service as usual. Customer representatives was exceptional. Cov-19 safety guards in place, which mean alot to me. Thank you - always look forward to coming for my services for representatives was exceptional. Cov-19 safety guards in place, which mean alot to me. Thank you - always look forward to coming for my services for my car More

Jimmy Baker is the best Service Advisor I have ever had. He is always friendly, courteous and professional. He always treats me as if I'm his only customer. He knows all about my 2006 Lexus LS which I have He is always friendly, courteous and professional. He always treats me as if I'm his only customer. He knows all about my 2006 Lexus LS which I have been taking to this Lexus dealership for 16 years. I also really appreciate their concierge car pickup and drop-off complimentary service during the pandemic. More

Mike was a great service representative. He was friendly and informative. He kept me updated as to the servicing as it was in the bay so I knew how waiting time was going. I was impressed with his customer and informative. He kept me updated as to the servicing as it was in the bay so I knew how waiting time was going. I was impressed with his customer service! More

Love this dealership. I have had the best service advisors- Mr. Harris (retired) and now Aaron. They are professional, kind and honest. The very best. advisors- Mr. Harris (retired) and now Aaron. They are professional, kind and honest. The very best. More

Lexus Rep Mike was efficient and personable. He explained clearly what was going to occur. I left there satisfied and happy! What a way to go! clearly what was going to occur. I left there satisfied and happy! What a way to go! More

The staff was very nice. From picking up my vehicle at my home to detailed conversations regarding my service to the returning of my vehicle after my devices were complete. home to detailed conversations regarding my service to the returning of my vehicle after my devices were complete. More

Very professional, honest, and a pleasure to work with throughout the entire process. throughout the entire process. More

Good experience. The salesman was polite, not pushy, and knowledgeable about the vehicle. The vehicle was delivered spotlessly clean and orientation of the technology was provided. knowledgeable about the vehicle. The vehicle was delivered spotlessly clean and orientation of the technology was provided. More