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Ourisman Lexus of Rockville

Rockville, MD

Overview
Reviews
Vehicles
4.8
2,545 Reviews
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Closed Today
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15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,545 reviews

October 27, 2021

Mike was delightful to deal with. He was accommodating and very professional and made my awful situation bearable. More

by vmanfredo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Jankowitz
Report | Print
Oct 27, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking time to commend Mike! We are glad to hear that he could assist you in this challenging situation. All of us at Ourisman Lexus of Rockville appreciate your review.

October 27, 2021

Good customer service, we’ll explain of what was done to the vehicle. All questions answered More

by Cordoba200351
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Report | Print
Oct 27, 2021 -

Ourisman Lexus of Rockville responded

We are thrilled that our team was so communicative and helpful during your visit! Thank you for choosing Ourisman Lexus of Rockville for your service needs, we hope to work with you again in the future. Drive safely!

Oct 27, 2021 -

Cordoba200351 responded

All above and beyond good

October 27, 2021

Always appreciate working with the Lexus service team. Quick, efficient service and they kept me informed all through my time there. Also followed up on another matter that led to a favorable resolution. More

by Ken
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Osborne Jones
Report | Print
Oct 27, 2021 -

Ourisman Lexus of Rockville responded

Hi Ken - We are so grateful for your continued business and your confidence in our work! Thank you from the Ourisman Lexus of Rockville team, we look forward to your next service visit.

October 27, 2021

Lexus of Rockville staff have gone out of their way to ensure that my service needs are met. They have consistently exceeded expectations. More

by Barbnicole
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Report | Print
Oct 27, 2021 -

Ourisman Lexus of Rockville responded

Hearing we've consistently exceeded your expectations brings a smile to our face. Thank you for the glowing review and for putting your trust in the Ourisman Lexus of Rockville team!

October 27, 2021

Friendly and courteous service. It was very easy to get an appointment. I was able to get a loaner, which was a great help. More

by Srf
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pierre
Report | Print
Oct 28, 2021 -

Ourisman Lexus of Rockville responded

Quick, friendly, and efficient is exactly how we strive to run our business! Thank you for your positive feedback - we hope to see you again next time! - the Ourisman Lexus of Rockville team

October 26, 2021

Excellent service, quick and professional. Mike was very professional and the service area was great. More

by vze242gq
Recommend Dealer
Yes
Employees Worked With
Mike Jankowitz
Report | Print
Oct 26, 2021 -

Ourisman Lexus of Rockville responded

We're so pleased that your service experience was speedy and that our team was professional. Thanks for giving Mike a shoutout. --The Ourisman Lexus of Rockville team

October 26, 2021

Easy access, prompt response to concerns- repairs done quickly and correctly. Always a follow up with any future appointments More

by pppstl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
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Oct 26, 2021 -

Ourisman Lexus of Rockville responded

This is the feedback we hope to see. Thank you so much for being a great Ourisman Lexus of Rockville customer! We look forward to working together for years to come.

October 26, 2021

Dealer provided excellent service in getting the 2022 Lexus ES 350 and made the transition to a new lease very easy. More

by Prof.r.richter
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roseanne
Report | Print
Oct 26, 2021 -

Ourisman Lexus of Rockville responded

Congratulations on your new 2022 Lexus ES 350! We are thrilled that our team made the experience so positive and successful and we hope to work with you again down the road. Thank you from all of us at Ourisman Lexus of Rockville!

October 24, 2021

Every one is pleasant to talk to when you call. The service department makes things easy..when it's time to schedule a service appointment More

by sbragin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Report | Print
Oct 25, 2021 -

Ourisman Lexus of Rockville responded

Thanks for leaving Ourisman Lexus of Rockville a great review! We're pleased to have your business, and it's great that we could take care of your car.

October 24, 2021

Overall a good experience with the Rockville dealership. I’ve leased several vehicles from them. More

by aprilstubbssmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin
Report | Print
Oct 25, 2021 -

Ourisman Lexus of Rockville responded

Thanks for the wonderful review of Ourisman Lexus of Rockville! It makes us happy that your recent experience with us was a great one.

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