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Ourisman Lexus of Rockville

Rockville, MD

4.8
2,472 Reviews

15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,472 reviews

September 29, 2021

Job well done. They fixed the problem of my car in a timely fashion. Keep up the good work More

by Sconteh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Sep 29, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the great review! It is wonderful to hear that you had such a successful service experience working with the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you back again down the road!

September 29, 2021

Yuki is a very good sales. I was planning to buy a car on that day, and just wanted to have a test drive. Yuki took me for a test drive and showed me all the cool things about the new technology. I decided t More

by Nan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yuki , Gabriela Ramos
Sep 30, 2021 -

Ourisman Lexus of Rockville responded

Nan, thank you for taking the time to share! We are so happy to hear that Yuki went the extra mile to assist with your purchase and get the job done. Drive safely in your new vehicle, and enjoy it! We hope to see you back again at Ourisman Lexus of Rockville for your first oil change!

September 29, 2021

I love the service Lexus of Rockville provides, but more importantly Kewei Wu is amazing. He is honest, friendly, and will try to provide you with the best deal. He goes above and beyond his duties to mak More

by Journey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kewei Wu
Sep 30, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to share! We are thrilled to hear that you had such a successful purchase experience working with Kewei and the Ourisman Lexus of Rockville team. We appreciate your repeat business and are wishing you many safe and happy miles in your new vehicle!

September 28, 2021

Professional, pleasant. Service personnel was very nice and assuring of how great work is done at the shop. He was right. I am very pleased. More

by ghaquist1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Sep 29, 2021 -

Ourisman Lexus of Rockville responded

Thank you for giving our dealership such a marvelous rating! It is wonderful to hear that the Ourisman Lexus of Rockville team is delivering this level of service for our valued guests. Feel free to call or stop by if there is anything else we can do for you!

September 28, 2021

Traded in my car to get a CPO NX and Bill was so insightful and friendly. He made the experience as smooth as possible. He kept in touch and made sure I was taken care of. Easily the best dealership More

by Tish
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill, James from Financing
Sep 28, 2021 -

Ourisman Lexus of Rockville responded

Tish, thanks for reviewing Ourisman Lexus of Rockville! We're happy to hear that you loved working with Bill and James and that they ensured that your trade-in experience was smooth. Thanks for the kind words, and we'll see you again down the line!

September 28, 2021

I hate buying cars from dealerships. However, my wife found a car she likes at Lexus of Rockville so we contacted Seth Hamm. I was very surprised and pleased at how easy and convenient the transaction wa More

by jbryandenson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Hamm
Sep 28, 2021 -

Ourisman Lexus of Rockville responded

A big thanks to you and your wife for trusting us with this purchase! We love to hear that Seth made the buying process simple. Congratulations on your 2021 Lexus NX 300 hybrid! from all of us at Ourisman Lexus of Rockville! We appreciate your business and kind review.

September 28, 2021

I have been coming here for many years for service and purchases. Great service every time. More

by Jackqle
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin
Sep 28, 2021 -

Ourisman Lexus of Rockville responded

Thank you for your loyal business and kind words - it's gratifying to hear we've done such a great job! Take care, and see you again next time! - your friends at Ourisman Lexus of Rockville

September 27, 2021

As always, appreciative Services provided by Justin Ourisman Lexus of Rockville. Which is why drive the distance as opposed to a location in proximity! More

by Parkdc620
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin
Sep 27, 2021 -

Ourisman Lexus of Rockville responded

We're glad to hear it! Thank you for the great review and for taking your service needs to the Ourisman Lexus of Rockville team. Safe travels and have a great day!

September 26, 2021

Always pleasant and helpful. Work is done well and quickly. Service people like Jimmy very responsive. More

by Amsplete
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Baker, Gabriela Ramos
Sep 26, 2021 -

Amsplete responded

They have serviced my car very well.

Sep 26, 2021 -

Ourisman Lexus of Rockville responded

We're glad to hear we haven't let you down! Thank you for servicing your vehicle here at Ourisman Lexus of Rockville - we hope to see you again next time!

September 26, 2021

They check my vehicle and gave me an estimate of the kind of repairs needed. Also, the service centre is closed to where I l More

by baldinayuk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Osborne
Sep 26, 2021 -

Ourisman Lexus of Rockville responded

Our team is always happy to perform a diagnostic check and provide you with an estimate for the service you require. We're grateful that you brought your automotive business to Ourisman Lexus of Rockville and hope we can continue to service your vehicle in the future!

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