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Ourisman Lexus of Rockville

Rockville, MD

4.8
2,408 Reviews

15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,408 reviews

September 07, 2021

Jimmy Baker as always provided excellent service. He kept me apprised of the progress of all my repairs and gave me a timeline to pick up my car. More

by Jerry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Sep 08, 2021 -

Ourisman Lexus of Rockville responded

Hi Jerry - We are thrilled that Jimmy delivered such communicative, top-notch service! Thank you for trusting Ourisman Lexus of Rockville with your business and your vehicle. We hope to work with you again!

September 07, 2021

We have brought our vehicles to this dealership for years and are very satisfied I came here for my newest Lexus and am very happy More

by Patfransen1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joao
Sep 08, 2021 -

Ourisman Lexus of Rockville responded

Thank you for your years of business and your confidence in our work! We are thrilled that your recent purchase was such a success and we hope you are loving your new car. See you next time at Ourisman Lexus of Rockville!

September 05, 2021

I have purchased at least seven cars from this dealership and have always been completely satisfied. I will continue to purchase vehicles from this dealership More

by trbythewood41
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Douglas , Gabriela Ramos
Sep 06, 2021 -

Ourisman Lexus of Rockville responded

We are more than pleased to hear that the Ourisman Lexus of Rockville team is always to provide a seamless car-buying experience. Thank you for your support! Enjoy the new ride!

September 04, 2021

Tim Wood was a pleasure to work with. Extremely knowledgeable, friendly and patient. Looking forward to driving my new Lexus and doing business with Lexus of Rockville. More

by JonL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Wood
Sep 07, 2021 -

Ourisman Lexus of Rockville responded

We're over the moon to hear you're happy, Jon! From all of us here at Ourisman Lexus of Rockville, enjoy your new wheels, and thank you for trusting our team to help you find them!

September 04, 2021

Customer focus is impeccable! Seth made sure to ask vertical questions, ensuring the car was right for my family! Huge kudos to the Rockville team! More

by Christianavelar
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Hamm, Gabriela Ramos
Sep 07, 2021 -

Ourisman Lexus of Rockville responded

This feedback made our day! Thank you for your kind words about our team - we will be sure to congratulate them on their excellent work. Drive safe in your new ride, from all of us here at Ourisman Lexus of Rockville!

September 04, 2021

Jimmy was very helpful and the service was completed quickly and thoroughly. The waiting room is pleasant with proper social distancing. Nice assortment of coffees More

by Ray
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jimmy
Sep 07, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the all-around terrific review, Ray, and for trusting Ourisman Lexus of Rockville with your vehicle care! It is truly our pleasure to serve you. Come back again next time!

September 03, 2021

Justin was great in diagnosing problem and giving various options. Very helpful gentle to deal. On the whole dealership provide very good customer service very pleased More

by pdkhemani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Advisor
Sep 03, 2021 -

Ourisman Lexus of Rockville responded

We are delighted that Justin took such great care of you and your vehicle! Thank you for choosing Ourisman Lexus of Rockville and for taking the time to leave a review. We hope to see you again!

September 03, 2021

Our RX450H needed its regularly scheduled service at 40,000 miles. We purchased the RX450H at our local Lexus dealer in Reno, Nevada with the intention of driving it to Bethesda, Maryland. Both our moth More

by 25 Words or More
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron
Sep 03, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to share this feedback! We strive to deliver a seamless and enjoyable service experience, and it is wonderful to hear that this was reflected in your time working with our team. Drive safely in your Lexus RX 450h, and we hope to see you back again at Ourisman Lexus of Rockville!

September 02, 2021

Alway a good experience. No complaints at all. I only wish they would offer loner cars. Other then that they do a very good job. More

by Imcnair61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Sep 03, 2021 -

Ourisman Lexus of Rockville responded

All of us at Ourisman Lexus of Rockville are grateful for your feedback and will be sure to keep it in mind moving forward. Thank you for being such a great customer and we hope to see you again next time!

September 02, 2021

Fast and good service. Friendly people Even though did make appointment the service was fast and excellent. I recommend this dealer. Very nice. Thanks very much. More

by mestichelli.rosa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Sep 03, 2021 -

Ourisman Lexus of Rockville responded

We are happy to hear about your exceptional service experience with all of us at Ourisman Lexus of Rockville! Thank you for the great feedback and we look forward to helping you again down the road. Take care!

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