Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Ourisman Lexus of Rockville

Rockville, MD

Overview
Reviews
Vehicles
4.8
2,545 Reviews
Contact Dealership
View Awards

15501 Frederick Rd.

Rockville, MD

20855

Directions

By Type

Showing 2,545 reviews

October 30, 2021

Great service! Offered me a dealI couldn’t refuse, even Great service! Offered me a deal I couldn’t refuse, even an amazing interest rate. Joshua K customer service is AMAZING! I will most definitely come More

by Adonis16
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Kabira
Report | Print
Nov 01, 2021 -

Ourisman Lexus of Rockville responded

It makes us happy that our team made your experience here at Ourisman Lexus of Rockville a great one! Thanks for giving Joshua a shoutout, and we look forward to taking care of you again next time!

October 29, 2021

Very Kind and well organazied. Faster service than expected.I will recommend this dealer to my frends More

by kevin
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jimmy
Report | Print
Oct 29, 2021 -

Ourisman Lexus of Rockville responded

Kevin, it makes us happy that our team was kind and organized. We're pleased that you had a great experience here at Ourisman Lexus of Rockville.

October 29, 2021

Pierr was the consummate professional. Greeted me promptly and had service performed expeditiously. The atmosphere and courteousness exhibited throughout the dealership made the visit very pleasant. More

by cris953
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ann Kim
Report | Print
Oct 29, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with Pierre and the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you back again down the road!

October 29, 2021

Very please with their service, I came in late but yet Jimmy was still able to get my car in for service. He was very nice. More

by Mcmacol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy
Report | Print
Oct 29, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to review us! We appreciate your support and are thrilled to hear that Jimmy delivered such a successful service experience. Drive safely, and we hope to see you back at Ourisman Lexus of Rockville!

October 29, 2021

Mr. Seth Hamm is the principal reason I have gotten 6 Lexus SUVs. Great Dealership. More

by Reverend J
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Hamm was phenomenal!, Gabriela Ramos
Report | Print
Oct 29, 2021 -

Ourisman Lexus of Rockville responded

Thank you for your continued support of Seth and Ourisman Lexus of Rockville! Your business is important to us and we appreciate your terrific review. Safe travels until we see you again!

October 29, 2021

Was a pleasant experience buying a new car. Salesman was great! Other personnel were very helpful. More

by lesliedub
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe York
Report | Print
Oct 29, 2021 -

Ourisman Lexus of Rockville responded

Leslie, we are thrilled that your purchase experience was a five-star one! Thank you for coming to Ourisman Lexus of Rockville and for taking the time to share your feedback. Enjoy the ride!

October 29, 2021

I’ve been getting my service here since I bought the car and they are also super helpful and provide amazing customer service. More

by Lbhonesty
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Furstenberg
Report | Print
Oct 29, 2021 -

Ourisman Lexus of Rockville responded

Thank you for your repeat business and continued support! We are delighted to hear that you're satisfied with our service. Safe driving this weekend and beyond! - Ourisman Lexus of Rockville team

October 28, 2021

I brought my car in for routine service and an important needed repair was discovered. And that larger job was taken care of the same day. I was waiting at the dealership for the original service plan and w More

by PS Perlman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Baker
Report | Print
Oct 28, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to review us! We appreciate your business over the years are thrilled to hear that you are so confident in the Ourisman Lexus of Rockville team to get the job done. Drive safely, and we are looking forward to seeing you back again down the road!

October 28, 2021

It would not allow me to give it zero stars my purchase from Ourisman Lexus of Rockville was one of the worst purchases and experiences I’ve made in my life!!!!! More

by lmshorte67
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Timothy
Report | Print
Nov 08, 2021 -

Ourisman Lexus of Rockville responded

As you can imagine, this is worrying to read. I'm sorry that your purchase and the process leading up to it have left you unsatisfied, and if you're willing, I would love to learn more. Customer satisfaction is our foremost concern, and I want to do whatever I can to make this right and prevent it from happening again. Please give me a call, time permitting - I am unable to locate your contact information from this review. Best, David Slebodnick - General Manager - (301) 825-9552

Nov 17, 2021 -

lmshorte67 responded

Mr Slebonick, I have tried to contact you several times. You don’t have a voicemail according to your receptionist/operator and they say that they’re going to give you my number so that you can return the call but they never asked me for my number and I have not received a call. Great service Lexus!

October 27, 2021

The service was great and the work was completed in a timely manner. I was pleased More

by btrent273
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Report | Print
Oct 27, 2021 -

Ourisman Lexus of Rockville responded

We're really happy to hear that our team was efficient and that you're pleased with the service provided. --The Ourisman Lexus of Rockville team

1
...
161
162
163
...
255