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Ourisman Lexus of Rockville

Rockville, MD

4.8
2,473 Reviews

15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,473 reviews

October 01, 2021

Always the best service by Jimmy Baker. He’s courteous, Always the best service by Jimmy Baker. He’s courteous, knowledgeable, responsive and always a pleasure to work with. More

by Kay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Baker
Oct 01, 2021 -

Ourisman Lexus of Rockville responded

Kay, thank you for taking the time to share! We are thrilled to hear that you are so confident in Jimmy to get the job done. Drive safely, and we hope to see you back again at Ourisman Lexus of Rockville!

October 01, 2021

I worked with Tony on a Excellent Used 2014 BMW X5 50i. I was in and out with a deal within 1.5 hrs. I'm very pleased with the vehicle and the service. More

by kpennnyc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Oct 01, 2021 -

Ourisman Lexus of Rockville responded

We are always happy to help you out! It is so great to see that Tony was able to make your car-buying experience a great one. Thanks for supporting Ourisman Lexus of Rockville and congrats on your new car!

October 01, 2021

Dela is the best man service of the year. Thanks man!!! ;))) would give him a million stars if I can More

by Leo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dela
Oct 01, 2021 -

Ourisman Lexus of Rockville responded

Leo, thanks for the 5 stars! We're pleased that Dela was wonderful to work with, and we appreciate your confidence in him and the rest of our team. --The Ourisman Lexus of Rockville team

October 01, 2021

Danny is really nice, friendly, courteous and professional! He was awesome at explaining features of the car. Great job 👍👍👍👍!!! More

by TO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Muboyayi
Oct 02, 2021 -

Ourisman Lexus of Rockville responded

We genuinely enjoy taking the time to show off all the outstanding features our vehicles have at Ourisman Lexus of Rockville! It's great to hear that Danny's courteous and professional care made your visit so successful as well. We're grateful that your search led you to us, and we hope you'll enjoy many safe adventures in your new ride!

September 30, 2021

Andre provided ride home after dropping car off for routine maintenance. I expected job to take about four hours. it was completed in about two. My wife informed him that I wasn't home home when he c More

by cjenn721
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre (?) Service Dept
Sep 30, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the great review! We are thrilled to hear that you had such a seamless service experience working with Andre and the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you back again down the road!

September 30, 2021

Joseph York was friendly, knowledgeable and helpful. I am a first time Lexus owner and he explained the differences within the models I was seeking. After purchase he helped set up and orient me to all funct More

by Aburkemd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe York, Gabriela Ramos
Sep 30, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the great review! We appreciate your business and are thrilled to hear that Joseph and the team earned your five stars. Drive safely, and we hope to see you back again at Ourisman Lexus of Rockville!

September 30, 2021

The dealership exceeded my expectations. Jimmy was professional and very efficient. The parts, labor and service I needed was explained carefully by Jimmy. The promised completion pick up date was h More

by Imaxine1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy
Sep 30, 2021 -

Ourisman Lexus of Rockville responded

It's truly our pleasure to provide you with detailed service and return your vehicle to you in prime condition. We're happy to hear that Jimmy's professionalism and communicative care earned us your support and that your service visit was such a success. From all of us here at Ourisman Lexus of Rockville, thank you and drive safely!

September 29, 2021

Brought our car in for its first service. Great experience. Mike took exceptional care of us. he even fixed something I had broken and didn’t ask them to do. We’re very pleased with the service her More

by mkhoch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Sep 29, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the great review! We are so happy to hear that you enjoyed your service experience working with Mike and the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you back again down the road!

September 29, 2021

Outstanding customer service, I recommend this dealership to anyone. Comfortable chairs in the lobby. Nice coffee Staff very courteous & professional. They make you feel like a VIP Visit Ourisman Lexus Ro More

by cyvaf
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Sep 30, 2021 -

Ourisman Lexus of Rockville responded

All of our guests are Ourisman Lexus of Rockville VIPs which is why we do all we can to provide a 5 star experience! It means so much that you recommend our team and we look forward to providing you with exceptional service once more at your next visit!

September 29, 2021

Had a good experience. Quick and polite service. The representative was polite and knowledgeable and car was ready as he predicted More

by Sholtzint
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Sep 29, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the great review! We appreciate your business and are thrilled to hear that you had such a successful service experience working with the Ourisman Lexus of Rockville team. Safe travels, and we hope to see you back again down the road!

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