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Ourisman Lexus of Rockville

Rockville, MD

4.8
2,385 Reviews

15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,385 reviews

August 30, 2021

The Service Manager was very professional and helped us understand the issue and the best way to fix the issue. No hidden charges, he did exactly as he said he would. More

by Aasia Bhatti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mo Nagaria
Aug 30, 2021 -

Ourisman Lexus of Rockville responded

Aasia-- Thanks for the wonderful review of Ourisman Lexus of Rockville! It's great to hear that your service manager was so helpful and professional. We appreciate your confidence in our team.

August 28, 2021

Good and reliable, easy schedule, job done excellent and reasonable More

by Hlphu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin
Aug 28, 2021 -

Ourisman Lexus of Rockville responded

We are so happy that you're so satisfied with all aspects of your service visit! It means a great deal that you rely on the Ourisman Lexus of Rockville team and we hope you'll continue to do so in the future!

August 27, 2021

Exceptional services with very friendly and helpful staff who knew what exactly I wanted. Plus the service was fast and efficient. Joe York made us feel best to buy our car of our own choosing. More

by narethmuong
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph York
Aug 27, 2021 -

narethmuong responded

Exceptional services with very friendly and helpful staff..." Exceptional services with very friendly and helpful staff who knew what exactly I wanted. Plus the service was fast and efficient. Joe York made us feel best to buy our car of our own choosing.

Aug 27, 2021 -

Ourisman Lexus of Rockville responded

What excellent feedback! We love to hear that Joe and our team helped you drive home in the right car for you. Thank you for shopping with us at Ourisman Lexus of Rockville! We hope to see you down the road.

August 26, 2021

It is still my to go services & dealership since 2010. The service department is very responsible and does great job whenever I need to. I like their work a lot. More

by Xiaopingb5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Osborne Jon’s
Aug 26, 2021 -

Ourisman Lexus of Rockville responded

We are proud to have earned your years of loyal business! Thank you for your confidence in our work here at Ourisman Lexus of Rockville, we will be sure to pass along your kind words to the team. See you next time!

August 26, 2021

As always, I received great service at Lexus of Rockville. Easy to make an appointment. Greeted promptly and with warmth. Service time was better than expected and follow up was timely. More

by Michael
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres
Aug 26, 2021 -

Ourisman Lexus of Rockville responded

We truly couldn't have asked for a better review, Michael. Thank you for your feedback and for trusting the Ourisman Lexus of Rockville team with your vehicle care!

August 25, 2021

Awesome place to go shopping for a new car, customer service is great! More

by vgnek01
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Aug 25, 2021 -

Ourisman Lexus of Rockville responded

Positive reviews like this make our day! Thank you for the feedback and for trusting Ourisman Lexus of Rockville with your car-buying needs!

August 25, 2021

The reason I remain a loyal customer of Lexus in Rockville is both the new sales and service departments are absolutely a pleasure to do business with, a rarity nowadays. More

by Robert
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roseanne Baggett
Aug 25, 2021 -

Ourisman Lexus of Rockville responded

Robert - your loyal business and support mean the world to us. Thank you for choosing Ourisman Lexus of Rockville and for sharing your feedback! Take care!

August 23, 2021

My Lexus had a factory recall and this was the first time I have visited Ourisman Lexus. Quite frankly one of the best experiences I have had with a dealer highly recommended hope to see them soon More

by Jon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Aug 23, 2021 -

Ourisman Lexus of Rockville responded

Hi Jon, thanks for your review. We're thrilled to hear that you had an excellent experience with us. Thanks for your confidence in Ourisman Lexus of Rockville!

August 22, 2021

Efficient, honest and friendly. Service delivered within estimated timeframe. Car always washed. Loaner service is very easy. More

by Jfreedman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy
Aug 23, 2021 -

Ourisman Lexus of Rockville responded

Our goal is to make the service process efficient and straightforward, and we're so glad we're achieving it. Thank you for trusting Ourisman Lexus of Rockville with your vehicle care, and see you again next time!

August 21, 2021

Excellent sales staff that kept scheduled appointments and did not try to pressure you into making a purchase. I would recommend this dealership to my friends. More

by frankemig
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roseanne Baggett
Aug 23, 2021 -

Ourisman Lexus of Rockville responded

Thank you for recommending us! We are grateful to have you as an Ourisman Lexus of Rockville customer and wish you many safe and happy miles. Take care!

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