Ourisman Lexus of Rockville

Customer focus is impeccable! Seth made sure to ask vertical questions, ensuring the car was right for my family! Huge kudos to the Rockville team! vertical questions, ensuring the car was right for my family! Huge kudos to the Rockville team! More

Jimmy was very helpful and the service was completed quickly and thoroughly. The waiting room is pleasant with proper social distancing. Nice assortment of coffees quickly and thoroughly. The waiting room is pleasant with proper social distancing. Nice assortment of coffees More

Justin was great in diagnosing problem and giving various options. Very helpful gentle to deal. On the whole dealership provide very good customer service very pleased options. Very helpful gentle to deal. On the whole dealership provide very good customer service very pleased More

Our RX450H needed its regularly scheduled service at 40,000 miles. We purchased the RX450H at our local Lexus dealer in Reno, Nevada with the intention of driving it to Bethesda, Maryland. Both our moth 40,000 miles. We purchased the RX450H at our local Lexus dealer in Reno, Nevada with the intention of driving it to Bethesda, Maryland. Both our mothers live on the East Coast and are in respective independent living and memory care communities. We received our covid vaccinations in April, but we’re hesitant to fly. The RX450H has proven to be the perfect choice for our situation. We rented an apartment in Bethesda and leave the RX450H here. Ourisman Lexus has been wonderful to work with and we look forward to using them in t future. “You always get your way at Ourisman Chevrolet” is seared into my memory since childhood. More

Alway a good experience. No complaints at all. I only wish they would offer loner cars. Other then that they do a very good job. wish they would offer loner cars. Other then that they do a very good job. More

Fast and good service. Friendly people Even though did make appointment the service was fast and excellent. I recommend this dealer. Very nice. Thanks very much. make appointment the service was fast and excellent. I recommend this dealer. Very nice. Thanks very much. More

Use the service for the 1st time period. The valet service was on time and communicated well throughout my experience. If there was no communication from my service advisor in regards to what was don service was on time and communicated well throughout my experience. If there was no communication from my service advisor in regards to what was done to the vehicle. More

Justin was very professional. He called me to provide updates. When I arrived car was ready. Fuel pump will be scheduled in coming weeks Thanks updates. When I arrived car was ready. Fuel pump will be scheduled in coming weeks Thanks More

Great service as always from Ozzie Jones. Ozzie was very friendly and responsive. He was able to get my car serviced with great quality and I would highly recommend Ozzie. friendly and responsive. He was able to get my car serviced with great quality and I would highly recommend Ozzie. More

The Service Manager was very professional and helped us understand the issue and the best way to fix the issue. No hidden charges, he did exactly as he said he would. understand the issue and the best way to fix the issue. No hidden charges, he did exactly as he said he would. More