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Ourisman Lexus of Rockville

Rockville, MD

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Reviews
Vehicles
4.8
2,545 Reviews
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15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,545 reviews

November 20, 2021

This is our second Lexus we have had serviced at this location. The Service Department is efficient, the lounge is comfortable and the people are customer focused More

by brettindc1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin
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Nov 22, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the great review, Brett! We are so happy to hear that you had such a successful service experience working with the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you back again down the road!

November 20, 2021

Jimmy is great very detailed and always explains the service details and definitely goes above and beyond More

by Brianschwart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Baker
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Nov 22, 2021 -

Ourisman Lexus of Rockville responded

We do our best to ensure nothing but a positive experience and we are so glad our commitment to our customers stood out to you. We will certainly let Jimmy know you appreciated all the help. Thanks for choosing Ourisman Lexus of Rockville!

November 03, 2021

Seamless no pressure environment. We agreed on a price (MSRP + $850 fees + tax) for a 2022 GX460 and took delivery the same day. I highly recommend this dealership - friendly, honest and professional. More

by Paul Boyce
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Athanasios (sales consultant) and Jesse (sales manger)
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Nov 03, 2021 -

Ourisman Lexus of Rockville responded

Hi Paul - Congratulations on your new 2022 Lexus GX 460! We are as excited as you for your new car and appreciate you taking the time to share with us how much you enjoyed working with our team. Thank you for trusting Ourisman Lexus of Rockville with your business. See you soon!

November 02, 2021

Justin was helpful, he was very professional and very responsive. We appreciate his attitude and manner. More

by Jon
Recommend Dealer
Yes
Employees Worked With
Justin
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Nov 02, 2021 -

Ourisman Lexus of Rockville responded

Jon, thanks for taking the time to give Justin a shoutout! We're pleased that he was professional and responsive. --The Ourisman Lexus of Rockville team

Nov 02, 2021 -

Jon responded

see above

November 02, 2021

Mr Yaw Pepra was most helpful in selecting the car that meets my wishes and budget. He was very knowledgeable and helpful without being pushy. The manager is great too. More

by Nara
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yaw Pepra
Report | Print
Nov 03, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to give Yaw and the rest of the staff who helped your kudos, Nara! It means a lot that our service stood out to you, and we wish you safe travels in your new ride! - Ourisman Lexus of Rockville

November 01, 2021

The staff provided Good service. The the service manager kept me updated and the communication very good More

by axis 963
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
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Nov 01, 2021 -

Ourisman Lexus of Rockville responded

We are always happy to help you out! Thanks for supporting Ourisman Lexus of Rockville and we'll see you next time!

October 31, 2021

Jimmy Baker was excellent in providing courteous and effective service for my LS460L when the air suspension needed repairs. This dealership is superb! More

by Jay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Baker from the Service Department
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Oct 31, 2021 -

Ourisman Lexus of Rockville responded

Jimmy is one of the best in business! Thanks for supporting Ourisman Lexus of Rockville!

October 31, 2021

This was the best car buying experience I’ve ever had. I liked how Roseanne got a feel for me and my personality to get me in the right vehicle. I also loved how smooth the financing process was. I was plea More

by Avri McKnight
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roseanne, Gabriela Ramos
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Nov 01, 2021 -

Ourisman Lexus of Rockville responded

Avri, it makes our day to hear that your purchase with us was the best buying experience you've ever had. We are pleased that everything went smoothly and that there were no issues. --The team at Ourisman Lexus of Rockville

October 30, 2021

Comfortable waiting area, nice communication with service person. Very nice coffee at the waiting room. More

by Syu6688
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelson
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Nov 01, 2021 -

Ourisman Lexus of Rockville responded

We are thrilled that our team was so communicative and helpful during your visit! Thank you for choosing Ourisman Lexus of Rockville for your auto service needs, we look forward to working with you again down the road. Safe travels!

October 30, 2021

They were very professional. My salesman k. went out of his way to help me when my car wouldn'tstart. More

by robertcolross
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Report | Print
Nov 01, 2021 -

Ourisman Lexus of Rockville responded

It makes us so happy that our team was professional and wonderful to work with. See you again next time here at Ourisman Lexus of Rockville!

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