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Ourisman Lexus of Rockville

Rockville, MD

Overview
Reviews
Vehicles
4.8
2,545 Reviews
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15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,545 reviews

November 20, 2021

Lexus Rockville did an excellent job as always. I tried the valet service for the first time and it worked very well More

by smamieva
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy
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Nov 22, 2021 -

Ourisman Lexus of Rockville responded

We love hearing that our valet service impressed you! It's wonderful that you rely on the Ourisman Lexus of Rockville team for exceptional service, and we look forward to our next opportunity to deliver a great experience!

November 20, 2021

Prompt, reliable and all around outstanding service. Knowledge, honest, and courteous staff. Simply the best More

by Pamelawilliams15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andreas, Gabriela Ramos
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Nov 20, 2021 -

Ourisman Lexus of Rockville responded

Nothing makes our day quite like hearing you rely on our team for upfront, informative, and courteous service, Pamela! The Ourisman Lexus of Rockville team will be delighted to hear your positive feedback, and we genuinely look forward to our next chance to work together!

November 20, 2021

The prices for services are extremely high. Also, once my service was completed, my car smelled like oil on the inside. I left the dealership and my service light was still on after my service. More

by NC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Dept. JOSE.
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Dec 02, 2021 -

Ourisman Lexus of Rockville responded

This certainly doesn't sound like the meticulous care our team is proud to offer, and I apologize for the oversight on our part. Your satisfaction is incredibly important to us, and I'm sorry to hear we've missed the mark. Would you consider speaking to me about your experience? I would like to see what I can do to improve the outcome of this visit. Kindly, David Slebodnick - General Manager - (301) 825-9552

November 20, 2021

Dealership & Mike were efficient, caring & polite . I felt very well taken care of and I am happy to get my old car back & running. More

by cpsp9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Report | Print
Nov 20, 2021 -

Ourisman Lexus of Rockville responded

It was a true joy to get your car up and running for you! Mike and the team are always here to provide you with efficient and genuine service, and we hope you continue to rely on Ourisman Lexus of Rockville for all your automotive needs in the future!

November 20, 2021

Great service! Very professional and friendly as well! Mike was great and helped me out. More

by romit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Report | Print
Nov 22, 2021 -

Ourisman Lexus of Rockville responded

Glen, thanks for the awesome review of Lexus of Memphis!

November 20, 2021

Everything and all service is good Andre is nice kindly friendly person I like this dealer. More

by Paulseung0203
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre
Report | Print
Nov 22, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the great review, Paul! We appreciate your support and are happy to hear that you are so confident in Andre to get the job done. Drive safely, and we hope to see you back at Ourisman Lexus of Rockville!

November 20, 2021

Great experience working with Mike at Lexus if Rockville - responsive and professional. Highly recommend them. More

by Lawrencegleason
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Report | Print
Nov 22, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the kind feedback! It is wonderful to hear that you had such a successful service experience working with Mike and the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you back again down the road!

November 20, 2021

Awesome service! Osborne, the Service Advisor, listened Awesome service! Osborne, the Service Advisor, listened to what kind of maintenance service my car needed. Also, he gave me an estimate time that it More

by ioneldinu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Osborne, the Service Advisor and (Jimmy Baker the Service Advisor)
Report | Print
Nov 22, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the glowing feedback! It is our goal to deliver seamless and efficient service, and it is wonderful to hear that this was reflected in your time working with Osborne. We appreciate your confidence in the Ourisman Lexus of Rockville team to get the job done and hope to see you back again down the road!

November 20, 2021

I have been with this Lexus dealership even before change in ownership, & it's great. More

by Kae
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Hamm
Report | Print
Nov 22, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the great review, Kae! We are so happy to hear that you had such a successful service experience working with the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you back again down the road!

November 20, 2021

friendly and nice services. It was very helpful for me to give a kind and detailed explanation of the service I needed. More

by hwj59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres
Report | Print
Nov 22, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to review us! We appreciate your support and are happy to hear that the Ourisman Lexus of Rockville team was able to get the job done. Drive safely, and we hope to see you back!

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