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Ourisman Lexus of Rockville

Rockville, MD

Overview
Reviews
Vehicles
4.8
2,473 Reviews
Call Dealership (301) 781-6878
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15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,473 reviews

October 15, 2021

The staff of Lexus Rockville is professional, competent and timely. The services ate always excellent. More

by bcoleman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Report | Print
Oct 15, 2021 -

Ourisman Lexus of Rockville responded

Thanks for these kind words about the Ourisman Lexus of Rockville team! We're pleased that we've been professional and efficient, and it makes us happy that you're always satisfied by our work.

October 15, 2021

Great service. Excellent communication. Love the valet service added recently makes things more convenient around our schedule. More

by MTF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy
Report | Print
Oct 15, 2021 -

Ourisman Lexus of Rockville responded

We are so glad to see this positive feedback! Thank you for being part of the Ourisman Lexus of Rockville family.

October 15, 2021

Making the appointment was fast and easy. The service process was professional with no issues More

by Kevin M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres
Report | Print
Oct 15, 2021 -

Ourisman Lexus of Rockville responded

Kevin - We can't ask for better feedback than this! Thank you so much for being part of the Ourisman Lexus of Rockville family.

October 14, 2021

I like thus dealership mire when it was just Lexus of Rockville. Seems service was better than it is niw More

by Aprimozic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelson Pereira
Report | Print
Oct 19, 2021 -

Ourisman Lexus of Rockville responded

I am sorry to hear that your recent visits haven't lived up to our high standards. I assure you that our team remains committed to customer satisfaction and we would appreciate another opportunity to demonstrate this to you. If you would be willing to speak about this further, please give me a call. Thank you, David Slebodnick - General Manager - (301) 825-9552

October 14, 2021

Jose was outstanding and attentive. Kept me informed and delivered the vehicle in immaculate condition. More

by ABonaparte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Miranda
Report | Print
Oct 14, 2021 -

Ourisman Lexus of Rockville responded

Thanks for this wonderful review of Ourisman Lexus of Rockville! We're happy to hear that Jose was attentive and informative. See you again next time!

October 13, 2021

Their service is great. I would reference them to my family and friends. They have good customer service. More

by smulamula
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Report | Print
Oct 13, 2021 -

Ourisman Lexus of Rockville responded

We are grateful for your business here at Ourisman Lexus of Rockville! Thank you for the great feedback and we hope to see you again down the road. Take care!

October 13, 2021

Mr. Kofi has excellent customer service with good public relations, he explained every necessary point and delivered promptly. More

by ezinne
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kofi, James
Report | Print
Oct 13, 2021 -

Ourisman Lexus of Rockville responded

We are thrilled that you received such communicative, top-notch service here at Ourisman Lexus of Rockville! Thank you for choosing Ourisman Lexus of Rockville and for taking the time to leave us a review. Safe travels ahead!

Oct 14, 2021 -

ezinne responded

I will always go with Lexus

October 13, 2021

Great service and Jose Miranda’s best professional attitude. Really enjoyed the experience! I will recommend this person to all my friends. Looking forward to my next service. More

by Yousufnagaria
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Miranda
Report | Print
Oct 13, 2021 -

Ourisman Lexus of Rockville responded

We couldn't agree more that Jose has his customer's best interest in mind. We will certainly let him know that you appreciated all of the help while you stopped in for your service visit. Thank you for choosing Ourisman Lexus of Rockville!

October 13, 2021

Thank you so much!!! Mr. Joshua for your COURTEOUS, EXCELLENT & OUTSTANDING customer Service. Definitely will recommend to Family & Friends More

by Godchozen_1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr. James, in Finance is SUPER!!!
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Oct 13, 2021 -

Ourisman Lexus of Rockville responded

Hearing that your visit was courteous and outstanding lets us know we're hitting the mark! We will certainly let Joshua know you appreciated all of his help during your visit. Safe travels and have a wonderful day! - Ourisman Lexus of Rockville

October 13, 2021

My service advisor, Mike was excellent, he was knowledgeable, courteous, respectful and he is all about the customer. More

by mgaymon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike, service advisor
Report | Print
Oct 13, 2021 -

Ourisman Lexus of Rockville responded

Thanks for giving Mike such a great shoutout! We are grateful to have him on the Ourisman Lexus of Rockville team and will certainly pass along your kind words. Have a wonderful day!

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