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Ourisman Lexus of Rockville

Rockville, MD

4.8
2,473 Reviews

15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,473 reviews

October 19, 2021

As always this dealership when it comes to customer service is always above and beyond what you expected. This dealership always show the best customer service you always looking for. More

by IM_007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Oct 19, 2021 -

Ourisman Lexus of Rockville responded

We're happy to hear that our team took care of you! Thanks so much for choosing Ourisman Lexus of Rockville to help with your service needs. Have a great day!

October 19, 2021

We worked with YK(Oluyinka) to purchase our vehicle. The customer service was top notch! There weren't any hidden fees or lies during the purchasing process. We would definitely purchase from this dealershi More

by Remi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oluyinka Oyefusi
Oct 19, 2021 -

Ourisman Lexus of Rockville responded

Thanks for trusting our team to help you purchase your vehicle. It's great that we took great care of you. See you again next time here at Ourisman Lexus of Rockville!

October 17, 2021

I worked with Seth Hamm and others at the dealership and they were very helpful and very professional. The car was a surprise for my wife for her birthday and Seth found me the car that fit what my wife wan More

by Richard
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Hamm
Oct 18, 2021 -

Ourisman Lexus of Rockville responded

Richard, thanks so much for reviewing Ourisman Lexus of Rockville! We're so pleased that Seth was so helpful and professional and that he went the extra mile with you to surprise your wife for her birthday. We appreciate your kind words and look forward to taking care of this vehicle down the line!

October 16, 2021

Mike has an outstanding customer service& helpful and professional .He goes the extra mile providing great service . More

by guadalupano79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rossane Bassett
Oct 18, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the review of Ourisman Lexus of Rockville! We're glad to hear that Mike was so helpful and we look forward to your next visit!

October 16, 2021

Great service. He was very courteous and helpful. Service was quick and did not have to wait long More

by Jack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Oct 18, 2021 -

Ourisman Lexus of Rockville responded

We couldn't have asked for a better review, Jack! Thank you for the perfect rating and for allowing Ourisman Lexus of Rockville to assist with your auto needs - we hope to see you again!

October 16, 2021

Service Manager forgot about me. Never came into waiting area to advise me. I had to go looking for help after 1.5 hours. More

by sraucher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Oct 16, 2021 -

sraucher responded

Not the service I expected from a Lexus Dealership

Oct 19, 2021 -

Ourisman Lexus of Rockville responded

I sincerely apologize that you didn't receive the attentive and personalized care we aim to offer our guests. It is never our intention to keep you waiting, and I will take this feedback directly to our team so that we can provide a better guest experience in the future. If there's anything I can do to improve the outcome of your visit I would be happy to speak with you. Please don't hesitate to contact me directly. Thank you, David Slebodnick - General Manager - (301) 825-9552

October 16, 2021

People are nice here. The salesperson is very patient and highly passionate. The cars are in good quality. More

by Amy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peipei Tsai
Oct 18, 2021 -

Ourisman Lexus of Rockville responded

Hi Amy, thanks for this great review! We're happy to hear that our team was patient and enthusiastic. See you again next time here at Ourisman Lexus of Rockville!

October 15, 2021

Awesome team, informative and timely and updated me several times during my visit and overall excellent service More

by Akt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Jankowitz
Oct 15, 2021 -

Akt responded

Confirm review

Oct 15, 2021 -

Ourisman Lexus of Rockville responded

Hearing that you had an all-around excellent service visit makes our day. Thank you so much - and come back next time! - the Ourisman Lexus of Rockville team

October 15, 2021

As always, I had a positive experience at the dealership. All the staff was very professional and knowledgeable. More

by Cehobson1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Baker
Oct 15, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the rave review! It means a lot to hear that you receive consistently excellent service from our team. Have a fantastic weekend! - Ourisman Lexus of Rockville team

October 15, 2021

Great dealership with great staff! Always have gone above and beyond. I tell people about this dealer all the time. More

by Sjcasvin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Oct 15, 2021 -

Ourisman Lexus of Rockville responded

Thank you for choosing Ourisman Lexus of Rockville and for recommending our work to others! Your business is greatly appreciated by our team and we look forward to your next visit.

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