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Ourisman Lexus of Rockville

Rockville, MD

Overview
Reviews
Vehicles
4.8
2,385 Reviews
Call Dealership (301) 781-6878
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15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,385 reviews

September 18, 2021

I went another Lexus dealership at least 6X for same issue however they were unsuccessful in getting car repaired. Ourisman was able to get car repaired in one 2 visits. More

by yardie804
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Baker
Report | Print
Sep 20, 2021 -

Ourisman Lexus of Rockville responded

Thank you for trusting Ourisman Lexus of Rockville to get the job done!

September 18, 2021

Great service. A lot of attention from dealer and dealership. We are returning customers and definitely going to continue our business with Ourisman More

by mbatkhan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George, Joshua, Gabriela Ramos
Report | Print
Sep 18, 2021 -

Ourisman Lexus of Rockville responded

We are happy to have you! Thanks for supporting Ourisman Lexus of Rockville!

September 17, 2021

They treat you like you’re the most important person in the room and just really just do a great job. More

by Filderman93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Jankowitz
Report | Print
Sep 17, 2021 -

Ourisman Lexus of Rockville responded

We can't ask for a better review than this! Thank you so much for visiting us at Ourisman Lexus of Rockville.

September 17, 2021

Met Jimmy Baker for the first time as our Rockville Lexus service advisor. He couldn’t have been any more informative, professional and responsive! Took care of service, as well as some added issues, in a p More

by Mary R.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Baker
Report | Print
Sep 17, 2021 -

Ourisman Lexus of Rockville responded

Hi Mary - It makes our day to hear that you had such an exceptional experience with Jimmy and the team! Thank you for choosing Ourisman Lexus of Rockville and for taking the time to leave us a review. Safe travels until we see you next!

September 17, 2021

Fast efficient service. Easy to schedule. The telephone follow up was fast. I will recommend Lexus of Rockville. More

by artni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Report | Print
Sep 17, 2021 -

Ourisman Lexus of Rockville responded

Thank you for choosing Ourisman Lexus of Rockville for your service needs! We are grateful to have you as a customer and we hope to work with you again down the road. Drive safely!

September 17, 2021

The business with them was very comfortable and hassle free. The staff is very friendly, cooperative and response in every matter was prompt and accurate. More

by jagrut.upadhyay
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny, Gabriela Ramos
Report | Print
Sep 17, 2021 -

Ourisman Lexus of Rockville responded

We are thrilled to read your glowing review of our team! Thank you for supporting Ourisman Lexus of Rockville, we hope to work with you again down the road. Safe travels in your new car!

September 17, 2021

The rep was courteous; overall service is not quite the same as in 2012 was ok More

by gabuye
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres
Report | Print
Sep 20, 2021 -

Ourisman Lexus of Rockville responded

Thank you for reaching out. We expect the best for our guests and I would appreciate the chance to learn what we can do to improve our service. Please consider giving me a call so we can discuss this together. David Slebodnick - General Manager - (301) 825-9552

September 17, 2021

Very professional. Patient. Hasslefree. Informative, do great job, The sale person and the Manager were very pleasant to deal with. Will highly recommend Lexus of Rockville. More

by PK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pei Pei
Report | Print
Sep 17, 2021 -

Ourisman Lexus of Rockville responded

There are so many kind words in your review which we love! Thank you for shopping with us at Ourisman Lexus of Rockville and taking time to recommend us. Enjoy your new vehicle!

September 17, 2021

Service manager, finished project, negotiations with insurance company, timeliness and excellent no cost loaner all were excellent. More

by robert.watson
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
mike jankowitz
Report | Print
Sep 17, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the positive feedback, Robert! We are delighted to know that you're satisfied with your service experience at Ourisman Lexus of Rockville. If any future issues arise, we will be here to help!

September 16, 2021

The process of getting my car service schedule is easy. The welcome and reception process is prompt. M y technician Andres' very polite and patiently answers my questions. More

by jimshan3000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres
Report | Print
Sep 17, 2021 -

Ourisman Lexus of Rockville responded

We strive to deliver an easy and efficient experience for our guests and it is wonderful to hear that we hit the mark! Thank you for choosing Ourisman Lexus of Rockville and for sharing your positive review. Drive safely!

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