Ourisman Lexus of Rockville

Thank you .Mike who was my Service manager, He was very thorough and thoughtful in his explanation of work needed. Job well done by all . thorough and thoughtful in his explanation of work needed. Job well done by all . More

What a delightful group people. I enjoyed being with them on Monday. I definitely would buy another car from them. I also go to Lexus to maintain my cars and they are just as friendly and warm there as well. on Monday. I definitely would buy another car from them. I also go to Lexus to maintain my cars and they are just as friendly and warm there as well. Great job to the staff at Lexus of Rockville. More

Fast pleasant service - always a good job- car drives like new, Justin was very efficient like new, Justin was very efficient More

My experience with this dealership has always been great! Jimmy did an excellent job of taking care of my vehicle. I will definitely ask for Jimmy the next time my Lexus needs service. Jimmy did an excellent job of taking care of my vehicle. I will definitely ask for Jimmy the next time my Lexus needs service. More

Mike was an awesome service consultant. Trustworthy, gentlemanly and not pushy!! Thanks Mike for your assistance! gentlemanly and not pushy!! Thanks Mike for your assistance! More

Justin Furstenberg, Service Manager, did an excellent job working with me to service my vehicle. working with me to service my vehicle. More

Service and support was exceptional, very professional and courteous. Would most certainly recommend over the dulles location. and courteous. Would most certainly recommend over the dulles location. More

Had the RX in for a recall and our second service check. Check in was a breeze and my service advisor Justin took over the process. He was extremely courteous and had me out of there quickly in a loaner car Check in was a breeze and my service advisor Justin took over the process. He was extremely courteous and had me out of there quickly in a loaner car. He stayed in touch with me about the repair and let me know immediately when my vehicle was ready. I was totally impressed with Justin and the entire process. More

The salesperson was terrific. He answered all my questions and s cured the perfect car fir me. The finance person kept me waiting a very long time and was rude. questions and s cured the perfect car fir me. The finance person kept me waiting a very long time and was rude. More

My experience at Ourisman service has pretty much been a pretty poor overall. I took my vehicle for a diagnostic service to be told I ran it low on gas (which wasn't true). I explained it couldn't be, to wh pretty poor overall. I took my vehicle for a diagnostic service to be told I ran it low on gas (which wasn't true). I explained it couldn't be, to which they insisted it was what the mechanic said. I told them lets try and induction service if it wasnt much more cost (I later found out it wasn't really done well/correctly as I have pictures showing my intake/carbon still inside my engine. I picked the car up and minutes later the light came back on. I brought it back and a day later they called me to tell me it needed over 4.5k in work (that's a 180 over needing gas). I didn't believe this and took it independently to find it was something minor a few hundred fixed. The parts counter is great here..but the service section is unfortunately not in favor of the consumer. I called back a handful of times to provide feedback, but without even mentioning my actual experience they never responded to the couple voice mails I left. I'm not one to leave bad feedback, but I just feel that a company should try to do right by the consumer and atleast be honest. More