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Ourisman Lexus of Rockville

Rockville, MD

Overview
Reviews
Vehicles
4.8
2,546 Reviews
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15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,546 reviews

December 02, 2021

Not good experience, my sensor was damaged, it should be covered under warranty but I was charged More

by Naeem
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
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Dec 02, 2021 -

Ourisman Lexus of Rockville responded

Naeem, I'm sorry to hear about your vehicle damage and want to get to the bottom of what happened so I can do my best to make it right. Would you please give me a call at your nearest convenience? I will look for your contact information in the meantime. Best, David Slebodnick - General Manager - (301) 825-9552

December 02, 2021

Jimmy is always knowledgeable, helpful and patient; he is a pleasure to deal with and we rely on his expertise. The dealership responded quickly to a problem with third-party valet service, and the drivers t More

by Mna29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
We worked with the service department only and we give five stars to Jimmy, Shane, and Lennard.
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Dec 02, 2021 -

Ourisman Lexus of Rockville responded

It's fantastic to hear that our team's responsive and customer-focused care has meant so much to you. We're so grateful that you've taken the time to share some positive feedback about Jimmy, Shane, and Lennard, and they'll be delighted to hear your kind words. The entire Ourisman Lexus of Rockville team feels fortunate to have you as a customer, and we look forward to lending a hand with your service needs again down the road!

December 02, 2021

My experience was fabulous. Thanasis, Chris and Tim provided outstanding service. Jesse was also very responsive - and a pleasure to work with. More

by Dsiegel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thanasis, Chis and Tim
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Dec 02, 2021 -

Ourisman Lexus of Rockville responded

We're happy to hear that our team was responsive, service-oriented, and wonderful to work with. The Ourisman Lexus of Rockville team appreciates your great review!

December 01, 2021

Great customer service team. Justin was great. Very friendly and helpful. Keep me updated and informed on the status. More

by Jan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin in service department
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Dec 01, 2021 -

Ourisman Lexus of Rockville responded

Jan, thank you for the great review! We appreciate your support and are happy to hear that you had such a successful service experience working with Justin and the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you back next time!

December 01, 2021

Great service! Everything as promised which includes the time it took to complete - which is the most important to me. More

by Dadalaks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pierr - Rockville
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Dec 01, 2021 -

Ourisman Lexus of Rockville responded

We're glad we're providing the timely and accurate client care we pride ourselves on! Thank you for the tremendous feedback, from the entire Ourisman Lexus of Rockville team!

November 30, 2021

Ok. I appreciate the service at Rockville but don’t like being forced to write comments More

by pmeans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy
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Dec 01, 2021 -

Ourisman Lexus of Rockville responded

We appreciate you taking the time to review us here at Ourisman Lexus of Rockville!

November 27, 2021

Great customer service, friendly, upfront about costs and time for service - highly recommend, great work More

by shsaydah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Report | Print
Nov 29, 2021 -

Ourisman Lexus of Rockville responded

We're glad to hear it! Thank you for the excellent review - and don't hesitate to reach out with any future maintenance needs! Enjoy! - your friends at Ourisman Lexus of Rockville

November 27, 2021

Nelson was attentive to my repair concerns which was an emergency. I was placed in a loaner vehicle and my car was returned to me promptly the following morning. More

by Caeperkins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelson
Report | Print
Nov 29, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the great review of Ourisman Lexus of Rockville! It is always wonderful to see that our team cares for our customers and gets them the accommodations they need. We'll give kudos to Nelson for helping us earn your five stars. Have a great rest of your day!

November 27, 2021

Osborne was great! He new exactly what to do with my car and fix the issues I had and he was very polite sweet just down right nice. Last time I took my car to get the oil change the guy was not nice at al More

by Alanna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Assistan store manager, Gabriela Ramos
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Nov 29, 2021 -

Ourisman Lexus of Rockville responded

Alanna - your feedback means so much to us. We're glad to hear that Osbourne was so helpful during each step of the process. Thank you for trusting Ourisman Lexus of Rockville!

November 26, 2021

Makes servicing easy. Don’t recommend what you don’t need. Always a positive experience More

by Stephkf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn
Report | Print
Nov 29, 2021 -

Ourisman Lexus of Rockville responded

We're glad your service experiences here at Ourisman Lexus of Rockville are always positive ones! Thank you for the excellent review and for taking a moment to share - we'll be here if you need us down the road!

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