Back

Ourisman Lexus of Rockville

Rockville, MD

4.8
2,473 Reviews

15501 Frederick Rd.

Rockville, MD

20855

Directions

By Type

Showing 2,473 reviews

October 29, 2021

Pierr was the consummate professional. Greeted me promptly and had service performed expeditiously. The atmosphere and courteousness exhibited throughout the dealership made the visit very pleasant. More

by cris953
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ann Kim
Oct 29, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with Pierre and the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you back again down the road!

October 29, 2021

Very please with their service, I came in late but yet Jimmy was still able to get my car in for service. He was very nice. More

by Mcmacol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy
Oct 29, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to review us! We appreciate your support and are thrilled to hear that Jimmy delivered such a successful service experience. Drive safely, and we hope to see you back at Ourisman Lexus of Rockville!

October 29, 2021

Mr. Seth Hamm is the principal reason I have gotten 6 Lexus SUVs. Great Dealership. More

by Reverend J
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Hamm was phenomenal!, Gabriela Ramos
Oct 29, 2021 -

Ourisman Lexus of Rockville responded

Thank you for your continued support of Seth and Ourisman Lexus of Rockville! Your business is important to us and we appreciate your terrific review. Safe travels until we see you again!

October 29, 2021

Was a pleasant experience buying a new car. Salesman was great! Other personnel were very helpful. More

by lesliedub
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe York
Oct 29, 2021 -

Ourisman Lexus of Rockville responded

Leslie, we are thrilled that your purchase experience was a five-star one! Thank you for coming to Ourisman Lexus of Rockville and for taking the time to share your feedback. Enjoy the ride!

October 29, 2021

I’ve been getting my service here since I bought the car and they are also super helpful and provide amazing customer service. More

by Lbhonesty
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Furstenberg
Oct 29, 2021 -

Ourisman Lexus of Rockville responded

Thank you for your repeat business and continued support! We are delighted to hear that you're satisfied with our service. Safe driving this weekend and beyond! - Ourisman Lexus of Rockville team

October 28, 2021

I brought my car in for routine service and an important needed repair was discovered. And that larger job was taken care of the same day. I was waiting at the dealership for the original service plan and w More

by PS Perlman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Baker
Oct 28, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to review us! We appreciate your business over the years are thrilled to hear that you are so confident in the Ourisman Lexus of Rockville team to get the job done. Drive safely, and we are looking forward to seeing you back again down the road!

October 28, 2021

It would not allow me to give it zero stars my purchase from Ourisman Lexus of Rockville was one of the worst purchases and experiences I’ve made in my life!!!!! More

by lmshorte67
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Timothy
Nov 08, 2021 -

Ourisman Lexus of Rockville responded

As you can imagine, this is worrying to read. I'm sorry that your purchase and the process leading up to it have left you unsatisfied, and if you're willing, I would love to learn more. Customer satisfaction is our foremost concern, and I want to do whatever I can to make this right and prevent it from happening again. Please give me a call, time permitting - I am unable to locate your contact information from this review. Best, David Slebodnick - General Manager - (301) 825-9552

Nov 17, 2021 -

lmshorte67 responded

Mr Slebonick, I have tried to contact you several times. You don’t have a voicemail according to your receptionist/operator and they say that they’re going to give you my number so that you can return the call but they never asked me for my number and I have not received a call. Great service Lexus!

October 27, 2021

The service was great and the work was completed in a timely manner. I was pleased More

by btrent273
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Oct 27, 2021 -

Ourisman Lexus of Rockville responded

We're really happy to hear that our team was efficient and that you're pleased with the service provided. --The Ourisman Lexus of Rockville team

October 27, 2021

Mike was delightful to deal with. He was accommodating and very professional and made my awful situation bearable. More

by vmanfredo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Jankowitz
Oct 27, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking time to commend Mike! We are glad to hear that he could assist you in this challenging situation. All of us at Ourisman Lexus of Rockville appreciate your review.

October 27, 2021

Good customer service, we’ll explain of what was done to the vehicle. All questions answered More

by Cordoba200351
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Oct 27, 2021 -

Ourisman Lexus of Rockville responded

We are thrilled that our team was so communicative and helpful during your visit! Thank you for choosing Ourisman Lexus of Rockville for your service needs, we hope to work with you again in the future. Drive safely!

Oct 27, 2021 -

Cordoba200351 responded

All above and beyond good

...
155
...