Back

Ourisman Lexus of Rockville

Rockville, MD

4.8
2,473 Reviews

15501 Frederick Rd.

Rockville, MD

20855

Directions

By Type

Showing 2,473 reviews

December 03, 2021

Justin and the team at ourisman Lexus of Rockvilke were awesome to deal with - knowledgeable, quick to respond, accommodating and super friendly, too! Highly recommend if you're looking for a professional More

by blueprint1004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin and services team, Gabriela Ramos
Dec 03, 2021 -

Ourisman Lexus of Rockville responded

It's great to hear that Justin went above and beyond to take great care of your vehicle. We're pleased that he was knowledgeable, accommodating, and friendly. Thanks, from the Ourisman Lexus of Rockville team.

December 03, 2021

Attention to detail. Ease of scheduling. Quality of work. Been using them for over 10 years. More

by Thad Allwn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy
Dec 03, 2021 -

Ourisman Lexus of Rockville responded

We love hearing that every step of your service experience has been seamless and simple. We can't thank you enough for your genuine loyalty to the Ourisman Lexus of Rockville service team, Thad, and we look forward to continuing to provide you with outstanding automotive care!

December 03, 2021

Bill is awesome so friendly and great customer service. I’m very happy with him. I’m highly recommend More

by varinadayspa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Dec 03, 2021 -

Ourisman Lexus of Rockville responded

It is great that Bill was friendly and wonderful to work with. We appreciate your recommendation and hope to see you again next time here at Ourisman Lexus of Rockville.

December 03, 2021

Very responsive service, friendly and experienced personnel. They were able to schedule us promptly for service More

by Jeafish3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelson pereira
Dec 05, 2021 -

Ourisman Lexus of Rockville responded

We're glad we could get you taken care of quickly and efficiently! Thank you for the great review, from all of us here at Ourisman Lexus of Rockville!

December 02, 2021

My experience was fabulous. Thanasis, Chris and Tim provided outstanding service. Jesse was also very responsive - and a pleasure to work with. More

by Dsiegel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thanasis, Chis and Tim
Dec 02, 2021 -

Ourisman Lexus of Rockville responded

We're happy to hear that our team was responsive, service-oriented, and wonderful to work with. The Ourisman Lexus of Rockville team appreciates your great review!

December 02, 2021

Very easy to get a service appointment, even on short notice. I’ve always liked working with Shawn, who is very knowledgeable and helpful. More

by Ken
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Hamm, Bernie kitts, Gabriela Ramos
Dec 02, 2021 -

Ourisman Lexus of Rockville responded

We're glad we could work with your schedule and accommodate your service needs, Ken! Thank you for choosing Ourisman Lexus of Rockville and for leaving us your feedback!

December 02, 2021

Excellent Service as always! Jose Miranda is a pleasure to work with and I know my car is in good hands getting the service it needs. More

by GP710
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Miranda
Dec 02, 2021 -

Ourisman Lexus of Rockville responded

It means so much to hear you know you're in good hands when Jose is working on your vehicle. Thank you for your confidence in Ourisman Lexus of Rockville, and we look forward to working with you again down the road!

December 02, 2021

Andres was responsive, open, and honest about my issue and his recommendation about what I should do. That goes a long way in building trust and loyalty! More

by sally
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres
Dec 02, 2021 -

Ourisman Lexus of Rockville responded

Our team believes in providing our guests with full transparency and our honest advice, and it's fantastic to hear how much you appreciate that, Sally! Andres and the Ourisman Lexus of Rockville team are grateful for your business, and we hope you'll continue to rely on us for all your automotive needs in the future!

December 02, 2021

Not good experience, my sensor was damaged, it should be covered under warranty but I was charged More

by Naeem
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Dec 02, 2021 -

Ourisman Lexus of Rockville responded

Naeem, I'm sorry to hear about your vehicle damage and want to get to the bottom of what happened so I can do my best to make it right. Would you please give me a call at your nearest convenience? I will look for your contact information in the meantime. Best, David Slebodnick - General Manager - (301) 825-9552

December 02, 2021

Jimmy is always knowledgeable, helpful and patient; he is a pleasure to deal with and we rely on his expertise. The dealership responded quickly to a problem with third-party valet service, and the drivers t More

by Mna29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
We worked with the service department only and we give five stars to Jimmy, Shane, and Lennard.
Dec 02, 2021 -

Ourisman Lexus of Rockville responded

It's fantastic to hear that our team's responsive and customer-focused care has meant so much to you. We're so grateful that you've taken the time to share some positive feedback about Jimmy, Shane, and Lennard, and they'll be delighted to hear your kind words. The entire Ourisman Lexus of Rockville team feels fortunate to have you as a customer, and we look forward to lending a hand with your service needs again down the road!

...
149
...