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Ourisman Lexus of Rockville

Rockville, MD

4.8
2,473 Reviews

15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,473 reviews

December 23, 2021

Very accommodating, they work with you. I wish they could make a few exceptions for Seniors. More

by farrowshirley225
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Dec 27, 2021 -

Ourisman Lexus of Rockville responded

Hi Shirley, thank you for providing us with feedback. It's important that we do our best to accommodate our guests, and we're happy to hear that our team was able to work with you. We'll certainly consider your input moving forward, and we look forward to seeing you next time you stop by Ourisman Lexus of Rockville!

December 23, 2021

This is a dealership you can trust. They do excellent work, give helpful advice, and go out of their way to do right by customers. Nelson was easy to work with, friendly and provided excellent service. More

by a_kirschner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
nelson
Dec 27, 2021 -

Ourisman Lexus of Rockville responded

Your confidence in our work means the world to us! Thank you for choosing Ourisman Lexus of Rockville and for highlighting Nelson's great work. Drive safely until we see you again!

December 23, 2021

Great experience, great customer service. Ann helped me with my issues, provided me with options, and helped me resolve them. Efficient process! More

by Anonymous
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ann Noblejas
Dec 27, 2021 -

Ourisman Lexus of Rockville responded

Thank you for stopping by to review Ann and our team! Your business is important to us here at Ourisman Lexus of Rockville and we hope to have the opportunity to work with you again down the road.

December 23, 2021

Great service, attentive and professional in every aspect of work, service rep knows his stuff and follows up immediately More

by Afriend
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Dec 27, 2021 -

Ourisman Lexus of Rockville responded

We're delighted our service team didn't let you down! Thank you for being an Ourisman Lexus of Rockville client and for leaving us a tremendous review. We appreciate it!

December 23, 2021

Great customer service, they are always prompt and personable. I really like the spacious waiting area, and the treats are a major plus!! More

by rosenotes5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Dec 27, 2021 -

Ourisman Lexus of Rockville responded

We're so grateful that you've taken the time to leave our team some positive feedback, Rose! It's our pleasure to provide you with exceptional automotive care at Ourisman Lexus of Rockville, and we look very forward to the next time you stop by!

December 22, 2021

The Service was excellent from start to finish. Valet service went extremely well, and the technical aspects of the experience was flawless. More

by sambrodermd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pierr
Dec 22, 2021 -

Ourisman Lexus of Rockville responded

It's wonderful to hear that every step of your service visit was a success, Sam! We're so grateful that you took the time to share some positive feedback about your Ourisman Lexus of Rockville experience, and we'll be here whenever you need us next!

December 22, 2021

The service appointment was very easy to schedule and the service itself was amazing. Mike met me at my car and basically handled every thing from there. After roughly 90 minutes, he took me back to my car More

by rabest
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Dec 23, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the great review! We appreciate your support and are happy to hear that you had such a successful service experience working with Mike and the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you back again down the road!

December 21, 2021

The most professional and honest dealership I’ve ever worked with. Seth Hamm is an incredible sales person. More

by Maystones2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Hamm, Jesse, James
Dec 21, 2021 -

Ourisman Lexus of Rockville responded

Professional and honest is how we strive to be! Thank you for the incredible review and for trusting Ourisman Lexus of Rockville with your business!

December 21, 2021

Fast, efficient & professional service organization. Consistent communication with me throughout the process. Valet service is a real bonus, too. More

by acer1789
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean
Dec 21, 2021 -

Ourisman Lexus of Rockville responded

It was our pleasure to service your vehicle and ensure everything was taken care of on time! Thank you for stopping in at Ourisman Lexus of Rockville and leaving us a five-star review. Have a great day!

December 21, 2021

It was a great experience, they had friendly staff, no wait times, they were very respectful, had good service, and a clean environment More

by Ekta sharma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy
Dec 21, 2021 -

Ourisman Lexus of Rockville responded

Ekta, thank you for the great review! We appreciate your business and are happy to hear that you are so confident in the Ourisman Lexus of Rockville team to get the job done. Drive safely, and we hope to see you back!

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