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Ourisman Lexus of Rockville

Rockville, MD

Overview
Reviews
Vehicles
4.8
2,509 Reviews
Call Dealership (301) 781-6878
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15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,509 reviews

March 25, 2022

Always completely satisfied. Excellent service, comfortable waiting area with great coffee and bagels! Most importantly, communication is superb. More

by nwollman33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Furstenberg
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Mar 25, 2022 -

Ourisman Lexus of Rockville responded

It truly means the world to hear you're always satisfied with our service. From everyone here at Ourisman Lexus of Rockville, thank you for the outstanding feedback!

March 24, 2022

Very good experience working with the whole dealership and with Pei Pei who sold me the car. This is my first Lexus and I could not be happier with the car and the service so far. More

by Kathyd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pei Pei Tsai
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Mar 24, 2022 -

Ourisman Lexus of Rockville responded

Kathy, thank you for taking the time to review us! We are so glad to hear that you had such a successful purchase experience working with Pei Pei and the Ourisman Lexus of Rockville team. Drive safely in your new vehicle, and we hope to see you back!

March 23, 2022

Great Dealership! I’ve bought two vehicles from them and traded one in. No complaints. More

by m.t.moore
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel
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Mar 23, 2022 -

Ourisman Lexus of Rockville responded

Thank you for the great review. We're glad that the Ourisman Lexus of Rockville team has helped you with your purchases. See you again next time.

March 23, 2022

#1 I think this dealer is the best . Very attentive and fast service. I’ll definitely come back More

by Thu bui
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
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Mar 23, 2022 -

Ourisman Lexus of Rockville responded

Thanks for taking a moment to leave Ourisman Lexus of Rockville this great review. We're glad to see that our team is attentive and hardworking.

March 23, 2022

Great customer service. Explained every step of the process while waiting. Great Lexus experience. A+ service. More

by Melody Robinson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anne Nobles
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Mar 23, 2022 -

Ourisman Lexus of Rockville responded

Thank you for the great review of Ourisman Lexus of Rockville! We're glad that Melody was nice to work with. We appreciate it.

March 23, 2022

Great service. Justin was awesome. He gave me info and explained everything clearly. Great communicator. More

by Sus
Recommend Dealer
Yes
Employees Worked With
Justin in Service Dept. The *** are for him. I wasn’t working with the sales dept, Gabriela Ramos
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Mar 23, 2022 -

Ourisman Lexus of Rockville responded

Thank you for the great review! We appreciate your support and are happy to hear that Justin delivered such a successful service experience. Drive safely, and we hope to see you back again at Ourisman Lexus of Rockville!

March 22, 2022

Spent almost $600. However there were no details on the invoice about what was done. No breakdowns. Looks like I paid six hundred dollars for a mere oil change. More

by Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nelson
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Apr 21, 2022 -

Ourisman Lexus of Rockville responded

I'm sorry to hear that you weren't provided details on your service. We aim to offer full transparency to our guests so they can be confident in the work we perform. I would like to look into your appointment and contact you with details, but without your name it will be hard for me to do so. I urge you to reach out to me as soon as you are available next. Kindly, Jesse Drost - General Manager - 301-762-9009

March 20, 2022

Very efficient personnel provide courteous service, kept me informed of their work. I did expect to get my military discount. More

by Raffie1941
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Justin
Report | Print
Mar 20, 2022 -

Ourisman Lexus of Rockville responded

Thanks for the 5-star review! Hope to see you next time!

March 20, 2022

Customer service was amazing. Our plan was just to check the cars but with the attention the Joshua gave us we could resist to get the car. More

by sayra
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua
Report | Print
Mar 21, 2022 -

Ourisman Lexus of Rockville responded

Sayra, thank you for the great review! We are so glad to hear that you had such a successful purchase experience working with Joshua. Congratulations on your new vehicle, and we hope to see you back again at Ourisman Lexus of Rockville!

March 19, 2022

Dela ensured that my experience was smooth sailing. He even came in on his day off. I truly appreciated his expertise and professionalism. More

by kell
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh
Report | Print
Mar 21, 2022 -

Ourisman Lexus of Rockville responded

Thank you for sharing your experience! It was our pleasure to work with you here at Ourisman Lexus of Rockville and we hope to see you again down the road. Safe travels!

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