Ourisman Lexus of Rockville

My wife and I wanted to buy a new car, and lucky for us, we got introduced to Tim Wood from The Lexus of Rockville. Not only is he smart and friendly as a sales person, buy he's also customer centric - mean we got introduced to Tim Wood from The Lexus of Rockville. Not only is he smart and friendly as a sales person, buy he's also customer centric - meaning that he's upfront, transparent and honest about prices and markups while buying a car from the dealership. Knowing that the dealership is not ripping you off and that you're getting the car at a good price makes a lot of difference while buying a car. Tim Wood helped us in just that by giving us a fair estimate, and having open ended conversation with us. After my experience with talking to him and other dealerships around, I can say with confidence that the Lexus of Rockville gives the best deals with the most reasonable prices in all of the MD, and VA area. Tim Wood's presence alone fetches the Dealership a 5 star rating. Perhaps one of the best people you can come across while buying a new/used car. Thank you Tim, and Lexus of Rockville! More

professional, courteous, reliable, high quality, knowledgeable, efficient, understanding the customer’s pocket situation, customer’s satisfaction knowledgeable, efficient, understanding the customer’s pocket situation, customer’s satisfaction More

Very good service the dealer Tony pick up me three times from my home and explain to me how to use the new car’s new features from my home and explain to me how to use the new car’s new features More

I had a great experience purchasing an L/Certified pre-owned vehicle at Ourisman Lexus of Rockville. The process was stress free and very pleasant. My salesman, YK was very thorough and knowledgeable; pre-owned vehicle at Ourisman Lexus of Rockville. The process was stress free and very pleasant. My salesman, YK was very thorough and knowledgeable; he goes above and beyond for his customers. The staff is accommodating and gives excellent customer service. I highly recommend this dealership. More

Amazing service at the service department! Especially from Jimmy. He took time to answer my questions and provided me 5 star service at every step! Especially from Jimmy. He took time to answer my questions and provided me 5 star service at every step! More

I have always found the agents/service managers very professional in explaining what needs to be done, very courteous and helpful. Jimmy was no exception. And I liked the fact that he offered me a loa professional in explaining what needs to be done, very courteous and helpful. Jimmy was no exception. And I liked the fact that he offered me a loaner car while mine was being serviced. More

Profesional, friendly and knowledgeable. Upon arrival, Service Rep took interest on checking the maintenance status of my car and offer the corresponding recommendations. Upon arrival, Service Rep took interest on checking the maintenance status of my car and offer the corresponding recommendations. More

Great service and staff. Everyone was friendly and attentive to your service needs for my car. Everyone was friendly and attentive to your service needs for my car. More

I found the daily texts reminding me of my appointment very annoying. I guess some people need that reminder. Was happy they sent a driver to get my car and I didn't have to ask a friend to follow me a very annoying. I guess some people need that reminder. Was happy they sent a driver to get my car and I didn't have to ask a friend to follow me and take me back after to pick up my car. Was thrilled they washed my car and vacuumed the inside!!! and over the top happy they filled my gas tank!! Thank you! I had no issues for them to check so I imagine they checked everything they needed to. More

The service manager Mike was extremely friendly and helpful also he kept me posted with the status of my car and saved me a couple of hundred dollars, due to being able to save a part on my wheel. I am helpful also he kept me posted with the status of my car and saved me a couple of hundred dollars, due to being able to save a part on my wheel. I am a very satisfied customer thank you More