Ourisman Lexus of Rockville

Rosanne was so wonderful to me. She was so patient with all of my questions and concerns. This was my first time buying a car alone, but she really made me feel comfortable and take She was so patient with all of my questions and concerns. This was my first time buying a car alone, but she really made me feel comfortable and taken care of. I really couldn't have asked for a smoother car purchase. More

I was running late to pick up my car from being serviced and they offered to leave my keys with the sales office. That’s excellent customer service! and they offered to leave my keys with the sales office. That’s excellent customer service! More

Thank you Tp the service department always great customer service. Darrell was fantastic at time of pick up and drop off extremely polite. service. Darrell was fantastic at time of pick up and drop off extremely polite. More

Booked an appointment for Oil&Filter and Coolant Flush. Found out needed front brakes too. The team was able to do all services with in ~3 hr at a competitive cost using original Lexus parts. I was able t Found out needed front brakes too. The team was able to do all services with in ~3 hr at a competitive cost using original Lexus parts. I was able to login to work using the free WiFi in the customer waiting area so I didn’t miss work. Nelson kept me updated on progress and it was clear the team was very organized and focused on the customer. While in the customer waiting area I was able to observe how the team handled other customers. In one instance a customer had a costly unexpected repair. The team was very accommodating: parts would be shipped to the dealer next day, a loaner was made available and the outcome of not doing the repair was clearly detailed. Highly recommend this dealership. More

Buying process was easy without pressure. Service was easy to schedule/reschedule and car was in and out on time. Thanks! Service was easy to schedule/reschedule and car was in and out on time. Thanks! More

I just love when they pick up and drop off my car from where I work. The service rep, Brenden, was very informative when he explained my options. where I work. The service rep, Brenden, was very informative when he explained my options. More

Fabulous company Service was on point Mike is a a true professional and we Just purchased a Second vehicle professional and we Just purchased a Second vehicle More

The service manager was very accurate on the service information . The cleaning left an smell in the car. The car is running well. information . The cleaning left an smell in the car. The car is running well. More

Excellent people with great service and hospitality. Loved working and getting my new car ready for my first big purchase. Pei Pei was awesome and I went there at least 4 times before finalizing my purc Loved working and getting my new car ready for my first big purchase. Pei Pei was awesome and I went there at least 4 times before finalizing my purchase. I was amazed by their politeness each time I asked for a test drive. Amazing experience. Definitely recommending it. More

Like service quality and close location to my work and home. High labor price that does not justify relationship between services needed and vehicle price home. High labor price that does not justify relationship between services needed and vehicle price More