Ourisman Lexus of Rockville

Accommodating, pleasant, professional and timely! We needed immediate help and they were absolutely quick to help us resolve our problem. We needed immediate help and they were absolutely quick to help us resolve our problem. More

Mike and Brad were an awesome team. Brought my NX300h in for 35k service. Dropped it with Brad at 7am and Mike had me in my loaner and out the door by 7:10am. Then texted and called Brought my NX300h in for 35k service. Dropped it with Brad at 7am and Mike had me in my loaner and out the door by 7:10am. Then texted and called at noon to say the car was ready. Painless! Well done! More

Service at Ourisman Lexus is the best! Friendly, helpful, attentive, respectful staff. Nelson was a pleasure to work with. I love my Lexus but I’ve always said that once you walk out of Friendly, helpful, attentive, respectful staff. Nelson was a pleasure to work with. I love my Lexus but I’ve always said that once you walk out of the sales department with a new car, you are at the mercy of the service department for the life of the car. Ourisman Lexus service department is the reason to own a Lexus. More

Osborne in Service & Seth in Sales are simply put, the BEST!! Lexus of Rockville excels in all areas, but most importantly, they are very honest, knowledgeable, personable and provide excellent customer s BEST!! Lexus of Rockville excels in all areas, but most importantly, they are very honest, knowledgeable, personable and provide excellent customer service. This combo in a dealership is difficult to find. More

Fast, friendly, reliable service! Easy to get the car in for service, drop it off and was contacted for follow ups as needed. Easy to pick up, pay and drive away! Easy to get the car in for service, drop it off and was contacted for follow ups as needed. Easy to pick up, pay and drive away! More

The whole team was great, except for the fact that I had to take the car back because of a bad rim. Someone should have addressed this before they sold this car. to take the car back because of a bad rim. Someone should have addressed this before they sold this car. More

Professional service and proactive communication. Nelson was great to work with. I would comeback again! Nelson was great to work with. I would comeback again! More

Service is excellent, they explain to you the different things that you need to attend to your car, either need attention now, or later. things that you need to attend to your car, either need attention now, or later. More

My most recent experience with ourisman’s service group was the most painless and easiest experience I’ve ever had. Came to my house to pick up my car and cames to my office to drop it off when the work wa was the most painless and easiest experience I’ve ever had. Came to my house to pick up my car and cames to my office to drop it off when the work was completed. More

friendly and helpful staff; good inventory; surprisingly the dealership does not open on Sundays at the beginning of the month. the dealership does not open on Sundays at the beginning of the month. More