Ourisman Lexus of Rockville

Amazing! From the moment I brought the car in until the moment I picked up my car a day later the customer service & Communication from Brad and Nelson were A From the moment I brought the car in until the moment I picked up my car a day later the customer service & Communication from Brad and Nelson were A+!!! It can be very intimidating entering a dealership as a women, however these two guys were great. They listened to me, were very polite and professional and they took care of the issue and did an amazing job! I would not go to any other dealership to have my car serviced! Having a loaner car is a huge plus for someone in my situation and work schedule. Again...that you guys! You're the best! More

Great customer service, attentive. I live in Owings Mills and prefer to drive down to Rockville to have my vehicle serviced. Says a lot about the Owings Mills dealership I live in Owings Mills and prefer to drive down to Rockville to have my vehicle serviced. Says a lot about the Owings Mills dealership More

As always, I was impressed with ease of scheduling and prompt processing of requested service. Nelson was attentive, friendly and extremely professional. Nelson kept me updated on progress of work and spe prompt processing of requested service. Nelson was attentive, friendly and extremely professional. Nelson kept me updated on progress of work and specially what needed to be addressed. It is what I have come to expect from this dealership. Great service Nelson! More

Always pleasant and accommodating. They showed me where a squirrel had gone under the engine. I was relieved no damage. Jim Baker i heartily recommend. They showed me where a squirrel had gone under the engine. I was relieved no damage. Jim Baker i heartily recommend. More

The level of service is the best I’ve ever experienced at a dealership. My car is almost 11 years old and runs as smoothly as the day I purchased it - due to the maintenance provided by Lexus of Rockville. a dealership. My car is almost 11 years old and runs as smoothly as the day I purchased it - due to the maintenance provided by Lexus of Rockville. More

Friendly staff, easy to make appointments and sends reminder appointments. Receives texted status updates regarding service appointments. Comfortable waiting area. reminder appointments. Receives texted status updates regarding service appointments. Comfortable waiting area. More

Courtesy and professionalism in everyone’s part. Easy to get service even though I didn’t have an appointment. Easy to get service even though I didn’t have an appointment. More

My new car sales consultant provided superior assistance throughout the purchase process of my vehicle in 2016. My recently promoted service manager is absolutely fantastic and trustworthy! He always has my throughout the purchase process of my vehicle in 2016. My recently promoted service manager is absolutely fantastic and trustworthy! He always has my back and takes such good care of me! A win win! Thank you Doug and Ozzie!! More

Process was easy. No hassle. Josh is very helpful and knowledgeable. Entire experience was very enjoyable. No hassle. Josh is very helpful and knowledgeable. Entire experience was very enjoyable. More

Great service and communication, accurate with diagnosis. Very glad he helped me during this appointment. Very glad he helped me during this appointment. More