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Ourisman Lexus of Rockville

Rockville, MD

4.8
2,501 Reviews

15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,501 reviews

June 22, 2022

I was lucky to be assigned to Jimmy again. He was very professional, responsible and helpful. I have been enjoying with the service department. More

by 66hare
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Jun 22, 2022 -

Ourisman Lexus of Rockville responded

Thank you for your praise! We're happy to hear Jimmy has delivered excellent, reliable service that's shaped your positive experience. We look forward to working with you again at Ourisman Lexus of Rockville!

June 22, 2022

We’ve used this Lexus dealer for years and for 6 Lexus Obviously we’re pleased and that’s why we keep coming back Thanks to everyone More

by Gogojojoto
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Andres, Shannon
Jun 22, 2022 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to review us! We are so glad to hear that you had a successful service experience working with the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you back!

June 22, 2022

I have been a customer with Lexus of Rockville for over a decade. I highly recommend them. The service has always been excellent. More

by Melanie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Quander and Sasan , Gabriela Ramos
Jun 22, 2022 -

Ourisman Lexus of Rockville responded

Melanie, we are proud to have you as a valued Ourisman Lexus of Rockville customer. Thank you for the five-star review and we'll see you soon!

June 22, 2022

I was able to get a quick maintenance appointment on-line and was given a through report on the condition of my vehicle by the service technician. More

by Arlene
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin
Jun 23, 2022 -

Ourisman Lexus of Rockville responded

Arlene, thank you for the great review! We are so glad to hear that you had a successful experience working with the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you back!

June 21, 2022

Excellent, quick and attentive service as soon as I pulled up. Nelson was constantly checking on my vehicle. Gave me an estimate how long it would be (I waited in the shop) and he had it perfectly time More

by rbaker1906
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelson in Service Dept
Jun 21, 2022 -

rbaker1906 responded

Great service!

Jun 22, 2022 -

Ourisman Lexus of Rockville responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with Nelson and the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you back again down the road!

June 21, 2022

I had an appointment with Justin, in service; he is an serviceman and provided excellent service for my need. More

by quanders
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin
Jun 22, 2022 -

Ourisman Lexus of Rockville responded

We are so happy that Justin and the team could deliver a five-star experience for you! Thank you for choosing Ourisman Lexus of Rockville and for sharing your support on our page. See you next time!

June 21, 2022

I have been taking my Lexus to this dealership for 13 years and receive top notch service. All the employees are great especially my adviser, Jimmy Baker. I put a lot of trust in this Lexus dealership More

by Authentic146
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy baker
Jun 22, 2022 -

Ourisman Lexus of Rockville responded

We are so grateful for your years of business! Thank you for trusting Ourisman Lexus of Rockville and for highlighting Jimmy's great work. We look forward to welcoming you back next time!

June 17, 2022

Very professional and polite! ! Arrived as scheduled and work was performed in a timely manner. Thanks!!! More

by Deltagirl43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Jun 17, 2022 -

Ourisman Lexus of Rockville responded

Thank you for putting your trust in Ourisman Lexus of Rockville! We're thrilled your service needs were met so quickly and professionally. Safe travels!

June 17, 2022

Brendan was excellent subbing for Ozzie who is the greatest customer service representative ever. Both explain the work to be done and give me options and costs. Follow ups with texts and calls keep m More

by JeanCasey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ozzie Jones, Brendan Bart
Jun 17, 2022 -

Ourisman Lexus of Rockville responded

Our team is always happy to help you out, Jean! It is great to know that Ozzie went above and beyond to make your car-buying experience an excellent one. Thank you so much for supporting Ourisman Lexus of Rockville and we will see you next time!

June 17, 2022

Excellent. Always honest and trust worthy. A pleasure to work with your Very personable staff . More

by SidSgritz1020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brendan
Jun 17, 2022 -

Ourisman Lexus of Rockville responded

Honest and trustworthy is how we strive to be, Sid! Thank you for the amazing review and for being an Ourisman Lexus of Rockville client. We appreciate you!

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