Ourisman Lexus of Rockville

Andres is the best service advisor! He's professional, courteous, knowledgeable, a good listener and truly a super nice person. Excellent service and completed quickly. Thank you Andr He's professional, courteous, knowledgeable, a good listener and truly a super nice person. Excellent service and completed quickly. Thank you Andres! More

Great customer service. They don’t try to upsell you on unnecessary services. I trust their recommendations completely. They don’t try to upsell you on unnecessary services. I trust their recommendations completely. More

The service was easy to schedule, they kept me updated on the valet pickup, no surprises during the service and the vehicle was returned on time and spotless. the valet pickup, no surprises during the service and the vehicle was returned on time and spotless. More

I had my car serviced by Lexus of Rockville last week. This is the third time I have had my car serviced there and I am very pleased with their customer service. They communicated well, completed my servi This is the third time I have had my car serviced there and I am very pleased with their customer service. They communicated well, completed my service manual and submitted the service records to Car Fax. This time I took advantage of the valet service they provide. It was a wonderful experience. They picked up and dropped off my car at my home (must be located within 30 miles of the dealership for this service.) Overall, I would recommend service here for their customer service and quality of work performed. More

We bought a certified pre-owned Lexus RX 350 and could not have been happier with the experience. Everyone that we dealt with especially Kofi, were professional, courteous and knowledgeable about all asp not have been happier with the experience. Everyone that we dealt with especially Kofi, were professional, courteous and knowledgeable about all aspects of trading and buying a car. More

I’m pleased with the service. It was timely. My wait was less than 2 hrs. Brendan is a through professional. It was timely. My wait was less than 2 hrs. Brendan is a through professional. More

Comments are for service only excellent and Very Efficient and the Service Rep was Great. My experience with potential Purchase was Not Good Efficient and the Service Rep was Great. My experience with potential Purchase was Not Good More

My service representative is friendly, courteous and knowledgeable of my vehicle’s technology He always keeps me updated of the work and is usually very timely His price quotes are usually reasonabl knowledgeable of my vehicle’s technology He always keeps me updated of the work and is usually very timely His price quotes are usually reasonable and work quality is satisfactory More

The staff at Ourisman Lexus of Rockville were professional and knowledgeable. They listened to determine what I was looking for and then forwarded me information on vehicles that met my criteria. professional and knowledgeable. They listened to determine what I was looking for and then forwarded me information on vehicles that met my criteria. Other dealerships kept trying to sell me vehicles that did not. Once I identified the vehicle of choice, the purchase process was handled in an efficient manner. Customer service was outstanding. More

Lexus of Rockville has been servicing our vehicle for over 10 years. Each and every time we received excellent customer service, and our vehicle keeps running from the first day we bought it from them. over 10 years. Each and every time we received excellent customer service, and our vehicle keeps running from the first day we bought it from them. More