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Ourisman Lexus of Rockville

Rockville, MD

4.8
2,263 Reviews

15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,263 reviews

March 29, 2024

Ms. Pei Pei help us with everything we need and she’s excellent person. We appreciate our he help thank you Ms. Pei More

by Iris yanes
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pei Pei
Apr 01, 2024 -

Ourisman Lexus of Rockville responded

Iris, we're so glad to know that Pei was able to assist you with everything at Ourisman Lexus of Rockville. Thanks for your kind words!

March 29, 2024

My experience with Ourisman Lexus was superb. Ourisman offer valet service which is great. My Lexus was picked up by an extremely courteous serviceman who also dropped the loaner for the durati More

by Viviane Arking
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not remember the names of the gentlemen.
Mar 29, 2024 -

Ourisman Lexus of Rockville responded

Viviane, we're delighted to know you had a superb experience with our valet service at Ourisman Lexus of Rockville. We aim for the highest level of customer satisfaction and it's great to hear we delivered. Thanks for choosing us - safe travels!

March 28, 2024

I can't recommend my Service Technician, Vincent highly enough! From start to finish, he gave me the royal treatment. Vincent went out of his way to serve my needs and look thoroughly into my vehicle histo More

by massarodeb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent
Mar 28, 2024 -

massarodeb responded

Vincent will give you personal service and will work hard to return your vehicle with all work performed to your satisfaction!

Mar 29, 2024 -

Ourisman Lexus of Rockville responded

We're so glad to know that Vincent provided you with top-notch service here at Ourisman Lexus of Rockville! It's great to see your Lexus RX 450 is running smoothly. We appreciate the recommendation and look forward to serving any future needs you may have.

March 28, 2024

Bill was very knowledgeable and professional during the entire experience. He was honest and attentive to me throughout. I recommend him to anyone shopping for Lexus at the Ourisman Rockville Lexus. More

by eagajelu
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill
Mar 28, 2024 -

Ourisman Lexus of Rockville responded

We're glad to know that Bill was able to provide you with a knowledgeable and professional experience at Ourisman Lexus of Rockville. Your recommendation means a lot, thank you for sharing your positive feedback!

March 25, 2024

Service was handled quickly and smoothly. Brad was very easy to work with and the process easy. More

by cjplummer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Auslander
Mar 25, 2024 -

Ourisman Lexus of Rockville responded

We're thrilled Brad could make your Ourisman Lexus of Rockville experience seamless! Thank you for sharing this positive feedback. Until next time!

March 25, 2024

My salesman, Mr. Tsounis was a very knowledgeable man. I came with my nephew a week earlier and he purchased a car from him. Mr. Tsounis was very accommodating and More

by imsunne
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mr. Athanasios Tsounis, Mr. Sasan Nevai
Mar 25, 2024 -

Ourisman Lexus of Rockville responded

We're delighted to know that Mr. Tsounis was able to provide you with the excellent experience we strive for at Ourisman Lexus of Rockville! It's great hearing how comfortable and well-informed he made both you and your nephew feel during your purchases. We appreciate this wonderful feedback, thank you so much!

March 23, 2024

Great service, reasonable price. Mike was very courteous and knew his stuff. Love my car and they take good care of it at Ourisman. More

by Joe D.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Mar 25, 2024 -

Ourisman Lexus of Rockville responded

Joe, we're glad to know Mike and the team at Ourisman Lexus of Rockville provided you with great service. We appreciate your feedback and are here for any of your future needs!

March 22, 2024

The salesman (Gessin) made the process fun and painless. He was in a great mood and was smiling the entire time I was with him. That is rare in the auto industry. No pressure and was bringing around cars to More

by jackbeachbum
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Gessin Pauyo
Mar 22, 2024 -

Ourisman Lexus of Rockville responded

Jack, we're delighted to know that Gessin made your car-buying experience fun and painless at Ourisman Lexus of Rockville. We always aim for a no-pressure environment while helping our customers find the perfect vehicle. Thanks for sharing this positive feedback!

March 22, 2024

Had a great experience acquiring my new IS 350 thanks to Hector and the rest of the Ourisman staff. More

by jmccoy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hector Zacipa
Mar 22, 2024 -

Ourisman Lexus of Rockville responded

Congrats on your new Lexus IS 350! It's great to see that Hector and the Ourisman Lexus of Rockville team were a pleasure to work with and delivered a five-star buying experience. Safe travels in your new ride!

March 21, 2024

Great communication, clear and thorough explanations. Pleasant and comfortable waiting area. Treated with upmost courtesy. Thank you. More

by deborahariev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
Mar 21, 2024 -

Ourisman Lexus of Rockville responded

Deborah, we're glad to know you had a great experience at Ourisman Lexus of Rockville. Thanks for appreciating our communication and waiting area!

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