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Ourisman Lexus of Rockville

Rockville, MD

4.8
2,504 Reviews

15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,504 reviews

July 29, 2022

Don't buy from Seth Hamm! !! He will draw you in with a car then after you've committed to buying he WILL say it's sold and try to sell you a more expensive car. BEWARE!!! P More

by GC
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gabriela Ramos
Jul 29, 2022 -

Ourisman Lexus of Rockville responded

This feedback is concerning to receive. We strive to deliver a seamless and straightforward purchase experience, and it is disappointing to see that we left the wrong impression. It is never our intention to overcharge or mislead our guests, and I would appreciate the chance to speak with you to see what more I can do to help clear things up. If you are willing to discuss this further, please feel free to reach out. Best, Jesse Drost - General Manager - 301-762-9009

July 29, 2022

I have service my car at this dealership for over a decade. I could not imagine taking my car anywhere else this dealership always welcomes me with a smile gives me the best service and always at the More

by endgame31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Baker, Gabriela Ramos
Jul 29, 2022 -

Ourisman Lexus of Rockville responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you back again down the road!

July 28, 2022

Brendan is an outstanding Service Advisor who understood my concerns and took the time/research to make sure they were resolved in an efficient manner. It feels good to be in good hands! More

by Prodbha1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brendan
Jul 28, 2022 -

Ourisman Lexus of Rockville responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with Brendan. Drive safely, and we hope to see you back again at Ourisman Lexus of Rockville!

July 27, 2022

Professionalism is wonderful, I will recommend to friends and church members as as my coworkers More

by Samobsin@yahoo. Com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr Daly savege
Jul 27, 2022 -

Ourisman Lexus of Rockville responded

We love reading wonderful reviews like this one! Thank you for your recommendation, and have a lovely day.

July 26, 2022

Everyone I dealt with was helpful, Helena and Brendan answered all my questions and arranged to have my car delivered. More

by Simonruths
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Helens, Brendan
Jul 26, 2022 -

Ourisman Lexus of Rockville responded

We are so glad Helena and Brendan provided you with exceptional customer service during your recent visit. Thank you for the 5-star review of Ourisman Lexus of Rockville, and enjoy your new car!

July 26, 2022

The sales agent, Chris Mendez did an outstanding job assisting me in installing and setting up the Lexus app on my phone. More

by Whkelley1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Jul 26, 2022 -

Ourisman Lexus of Rockville responded

It's so great to hear that Chris was helpful and attentive during your visit! Thank you for giving Ourisman Lexus of Rockville your business and your five-star review. We wish you many safe and happy miles ahead!

July 25, 2022

I walked in for an oil change some afternoon and the guys were able to squeeze me in and also check on my tpms . Wonderful work and was given estimates of potential upcoming issues. More

by hmkipoliongo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres
Jul 25, 2022 -

Ourisman Lexus of Rockville responded

We're thrilled you enjoyed the service our team here at Ourisman Lexus of Rockville provided. We appreciate your support of us and we hope to work with you again down the road!

July 24, 2022

I have bought Ford for 50 years my experience at the Lexus dealer in Rockville was great we bought 2 RX 350 the experience was good the people and sales person Excellent More

by Mtbpest1980@gmail.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Jul 25, 2022 -

Ourisman Lexus of Rockville responded

Thank you for the great review! We are so glad to hear that you had a successful purchase experience working with the Ourisman Lexus of Rockville team. We appreciate your repeat business and are wishing you safe travels in your Lexus RX 350s!

July 23, 2022

Always professional and my service advisor Justin is approachable and make sure you are satisfied. More

by Kiki112120
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin
Jul 25, 2022 -

Ourisman Lexus of Rockville responded

Thank you for your confidence in Justin and the team! It means a lot that you are a happy customer and we look forward to welcoming you back for your next visit to Ourisman Lexus of Rockville. Have a great day!

July 23, 2022

The salesman was very knowledgeable about the car I wanted to purchased Amal was great she went above and beyond to help me with my purchase I give both a 10 More

by Millieclemetson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim and Amal , Gabriela Ramos
Jul 25, 2022 -

Ourisman Lexus of Rockville responded

Thank you for this positive rating and review! We're delighted you enjoyed working with Amal and our team here at Ourisman Lexus of Rockville.

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