Ourisman Lexus of Rockville

Excellent employees who care and pay attention to meeting the needs of the customers. Highly recommend this dealership!! the needs of the customers. Highly recommend this dealership!! More

Highly recommend working with Pei Pei! Such a seeet and patient sales person. She was so helpful through out my whole buying experience, keeping me up to date and looking for the exact car Such a seeet and patient sales person. She was so helpful through out my whole buying experience, keeping me up to date and looking for the exact car color and model I wanted when everything was in a hault due to the recall. I started working with a middle eastern man in finance who was also very helpful and knowledgeable and able to explain everything to me. But when i came back to finalize everything he wasn’t there. And i was being passed on to a finance lady named Rosanne. Her attitude made my husband and me feel so uncomfortable. As if she felt bothered that she had to finish this deal with us. Even the way she typed in the keyboard she literally was punching in the keyboard with such aggression she seems so annoyed. Even the way she would talk to our sales person Pei Pei, she would be very catty and with quite an annoyed tone. I honestly just wanted to get out of there and have my car handed over to me because she made use feel uncomfortable. Overall I had a great experience until the financing part. That brought down the luxury Lexus feeling. More

Easy to deal with and not a lot of waiting around. They had the car I wanted and we got a deal done swiftly. In and out and home with the car in 4 hours. Sales person was great. Not a hard sell sales They had the car I wanted and we got a deal done swiftly. In and out and home with the car in 4 hours. Sales person was great. Not a hard sell sales type. I recommend doing business with them. More

Attentive and efficient service. They will squeeze you in at the last minute and keep you up to date on the status of the service/repair. They will squeeze you in at the last minute and keep you up to date on the status of the service/repair. More

We had a pleasure of working with Chris during my recent purchase of a Lexus, and we couldn’t be more impressed with the experience! From the moment we walked into the dealership, Chris was attentive, profe purchase of a Lexus, and we couldn’t be more impressed with the experience! From the moment we walked into the dealership, Chris was attentive, professional, and genuinely interested in helping me find the perfect car. They took the time to listen to our needs, answered all of our questions with patience, and provided detailed information about the vehicles we were considering. The entire process, from test driving to financing, was smooth and efficient. Chris went above and beyond to ensure. We felt comfortable and confident in our decision. We felt no pressure at any point and appreciated how transparent and knowledgeable they were throughout. We absolutely recommend Chris to anyone looking for a new or used Lexus. They made the car-buying experience a breeze, and we are thrilled with our new 2025 RX 350 . Thank you, Chris for your exceptional service! More

Recently, I enjoyed a very pleasant service experience in the Rockville Ourisman Lexus dealer, and I would like to take this opportunity to share my feelings. The whole process from booking to picking up the Rockville Ourisman Lexus dealer, and I would like to take this opportunity to share my feelings. The whole process from booking to picking up the car is very smooth. The service consultant [name] was very professional and friendly. which makes me feel very relieved. The technical level of the maintenance team is also impressive. My vehicle problem was diagnosed quickly and accurately, and the repair was completed within the promised time. When the car was picked up, the car was cleaned and renewed, and the details were handled very well. In addition, the dealer's environment is also very comfortable, and the rest area provides free coffee and snacks, which makes me feel very relaxed while waiting. The service attitude of the whole team makes me feel their importance and care for customers. In general, I am very satisfied with the service of Rockville Ourisman Lexus and highly recommend it to other car owners. Thank you for your professionalism and dedication! ——Ding Zhenxiong More

Was able to get a same-day appointment, arrived and didn’t have to wait long and problem fixed. Everyone was courteous. Excellent customer care. didn’t have to wait long and problem fixed. Everyone was courteous. Excellent customer care. More

Ourisman Lexus of Rockville was the only Lexus dealership on the EAST COAST willing to order the exact vehicle I desired. I was told repeatedly the vehicle was not available, reserved, or they just don't ord on the EAST COAST willing to order the exact vehicle I desired. I was told repeatedly the vehicle was not available, reserved, or they just don't order anymore. Everywhere dealership wanted me to purchase a vehicle in their current inventory. They were more worried about making a sale instead of meeting my wants and needs. This was not the case with Pei Pei ar Ourisman Lexus of Rockville. Thank you so much for treating me like a human being and not just a sale. I appreciated you taking the time to understand my desire, needs, and wants when purchasing a vehicle. The staff from signing to vehicle pickup was knowledgeable, supportive, and friendly. Thank you! More