Ourisman Kia of Fairfax - Service Center

No longer honored the free oil change, phone system is terrible, charge a 3% fee if use a credit card. They have really deterioted in customer service. terrible, charge a 3% fee if use a credit card. They have really deterioted in customer service. More

went to get an oil change - when i got their they told me the policy has changed and the oil change is no longer free - not when i booked the appt but when i showed up - they said this is a direct change me the policy has changed and the oil change is no longer free - not when i booked the appt but when i showed up - they said this is a direct change from mr ourisman. I let them know I was upset because there was no notice. I was told I would have to wait 45 min to speak yo a manager but there was nothing I could do and that they were sorry - not okay in my book More

I went in to get my car serviced for 2 recalls, and the day after I got my car back, the check engine light came on and my car was driving funny. Upon inspecting my car, I saw that there were 2 bolts miss day after I got my car back, the check engine light came on and my car was driving funny. Upon inspecting my car, I saw that there were 2 bolts missing from my tire and my tire was crooked and coming off!! What gross negligence! Had the tire come off, I could have been in a serious accident. More

My Mom's 2010 Kia Forte' needed a battery which I installed. Just to be sure I had the charging system checked and it failed for Alternator. We needed to get it Inspected as well so I took it to Fair installed. Just to be sure I had the charging system checked and it failed for Alternator. We needed to get it Inspected as well so I took it to Fairfax Kia to grant my 85 yr old Moms wishes. I made sure to give the dealer the printout if the bad Alternator. I got a call and was surprised that the: "main battery cable is the problem". Well, it may have had some stiff cladding and may have been less efficient over 14 years. However, out of 17 cars I have owned, I have yet to have replaced a main battery cable. Then the quote came. $2000 for the cable and Alternator?🤔 Then it dropped to $1600 w/o even a second to think or ask anybody😒. Then $1450? I had to get irate as I knew the whole time it was a $340 to $440 Job for the Batt Cable. Finally I was given $840 total for all 3 things I needed done. That sounded right and I agreed. Except it's an extra 3% at the register if you use a credit card. So find a 3% cashback credit card to offset the payment games on top of the Ballistic repair pricing attempted by Ourisman Kia of Fairfax. Having to fight for a price that 2 other Kia dealers LAUGHED AT!!($2000/$1600) But; I knew instantly what was up. BTW this kind of attempt at gouging just started happening now that Fairfax Kia was bought by Ourisman. I did appreciate it at pickup time when a very professional female service manager took care of me. I can't in good conscience give more than 2 stars due to the service writer. Practices that encourage doubling pricing are what gives dealers a bad name. I don't ever want to argue to get the real price again. I will not deal with David again and probably will have to move on to another dealer. My mom is 85. Taking an old lady's money is the lowest of low practices and never happened before Ourisman took over. This is the max rating I can give them. Again. The service manager was great. My advisor wasn't. I purposely showed up when I knew David would not be there. Sorry Fairfax Kia but the ends do not dismiss the means. There is no excuse for trying to take an old ladies retirement on an easy repair. Nuff said. A 1 star experience fixed by the super-nice service manager upped my rating to 3 stars. More

Patricia in Sales was a big help to me with my new KIA Soul. She is very kind, knowledgeable, and helpful. I can heartily refer/recommend her. Soul. She is very kind, knowledgeable, and helpful. I can heartily refer/recommend her. More

It was a great experience and Marvin was great as always and very welcoming I came to get my car washed and tags and they did a great job!! and very welcoming I came to get my car washed and tags and they did a great job!! More

If there was a -1 rating, I would give it to this dealership. I purchased a 2014 Kia Soul from this dealership in July 2022. The vehicle started having issues with overconsumption of engine oil dealership. I purchased a 2014 Kia Soul from this dealership in July 2022. The vehicle started having issues with overconsumption of engine oil from month 3. After spending thousands of dollars to fix this perpetual problem (at this dealership and another), i was informed that the engine needs replacement (costs estimated at over $9000). This is unacceptable. I brought in the vehicle for this issue to be rectified...again... and the service team only changed the oil and requested that i drive it another 1000miles (further damage to a damaged vehicle with mechanical warranty on it). I would not recommend this dealership for purchasing a vehicle unless you bring your own mechanic to inspect the vehicle you are purchasing. More