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Ourisman Kia of Fairfax

Fairfax, VA

Overview
Employees
Reviews
Vehicles
3.0
28 Reviews
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10601 Fairfax Blvd

Fairfax, VA

22030

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Showing 28 reviews

March 28, 2025

Marvin was great, answered my questions, and helped us to drive away in our new Telluride, which we all love. Thank you! More

by Luther
Recommend Dealer
Yes
Employees Worked With
Marvin Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 31, 2024

They no longer offer free oil changes for customers who purchased the car with free oil changes for life. There was no warning about this so when I got to the dealership to have my oil changed the woman wh More

by gs2024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marco
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December 10, 2024

No longer honored the free oil change, phone system is terrible, charge a 3% fee if use a credit card. They have really deterioted in customer service. More

by bcorish55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
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Dec 10, 2024 -

Ourisman Kia of Fairfax responded

Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you've experienced. We understand your frustration regarding the changes to our oil change offer and the challenges with the phone system. We are continuously working to improve our services, and your concerns about the credit card fee have been noted. The fee was implemented to help offset processing costs, but we’ll certainly take your comments into consideration as we review our policies. We value your business and hope to regain your trust by making improvements to better serve you in the future.

September 10, 2024

went to get an oil change - when i got their they told me the policy has changed and the oil change is no longer free - not when i booked the appt but when i showed up - they said this is a direct change More

by carol_buro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Usman Butt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : david and dave in service
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Sep 10, 2024 -

Ourisman Kia of Fairfax responded

I apologize for the frustration caused by the unexpected policy change during your oil change visit. We should have communicated this change more effectively. Please reach out if you need anything further or if there’s anything we can do to resolve this issue. Thank you for your understanding.

Sep 10, 2024 -

carol_buro responded

yes some communication would have been helpful . The manager didn't say because of all the miscommunication they would do the oil change today for free however, when I went back to get it done, David at the service desk was very rude and told me no who's paying for this one of the managers came and talk to him he still could not help me and I had to work with another service desk employee. She was nice and polite - Still really disappointed in the unprofessional communication and attitude that I received from David

September 09, 2024

Drove an hour to test drive and buy a used car. The sales person was aggressive at getting me there, we set a time and when I arrived he had left. The car had been stolen. The dealership was a d More

by Hollywood
Recommend Dealer
No
Employees Worked With
Younes Bekkali
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Sep 09, 2024 -

Ourisman Kia of Fairfax responded

I’m truly sorry to hear about your recent experience. This is certainly not the level of service we aim to provide. We understand how frustrating and disappointing this situation must have been for you. Please accept our sincere apologies for the inconvenience caused. We take your feedback seriously and will be investigating this matter further to ensure such issues do not occur again in the future. If there’s anything we can do to make this right or if you’d like to discuss this further, please don’t hesitate to reach out to us directly. Your satisfaction is important to us, and we’d like the opportunity to address your concerns personally. Thank you for bringing this to our attention.

September 03, 2024

I went in to get my car serviced for 2 recalls, and the day after I got my car back, the check engine light came on and my car was driving funny. Upon inspecting my car, I saw that there were 2 bolts miss More

by kiki2011
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David
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Sep 05, 2024 -

Ourisman Kia of Fairfax responded

We sincerely apologize for the serious issues you encountered after your recent service visit. The safety and well-being of our customers is our top priority. Please know we want to address this situation immediately. You can reach out to our General Manager at 703-934-8877 or email younes@ourismancars.com so we can arrange a resolution and provide the necessary assistance. Thank you for bringing this to our attention. We are committed to ensuring this is resolved to your satisfaction and to preventing such incidents in the future.

May 28, 2024

Marvin Porter and Tony made our experience there very enjoyable! They were very honest and pleasant to work with. They made our purchase smooth, straightforward, and painless. Would recommend! More

by Sarah
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marvin Porter, Tony
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Jun 06, 2024 -

Ourisman Kia of Fairfax responded

Sarah, thank you very much for your 5-star review! We're thrilled to hear Marvin and Tony made your car buying experience enjoyable. We'll be sure to pass your kind words concerning their honesty and professionalism on to them. If you or your new Kia needs anything, we're here anytime. Congratulations on your purchase and welcome to the Ourisman Family! We look forward to your next visit.

May 26, 2024

Great people to work with especially Boris in sales and Flo in finance best experience ever More

by John
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Esmeralda Soriano
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May 27, 2024 -

Ourisman Kia of Fairfax responded

Thank you so much for your kind words and 5-stars!

May 25, 2024

Marvin Porter is a HUGE asset to Kia! He is always pleasant and very thorough! Marvin made my purchase extremely easy with little to no wait time! Marvin made sure all numbers were correc More

by pono5284
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
MARVIN PORTER
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May 27, 2024 -

Ourisman Kia of Fairfax responded

I'm glad to hear that Marvin was able to provide excellent service and exceed your expectations. If there's anything else we can assist you with, please let us know. Have a great day!

March 15, 2024

I found Marcel in sales to be very knowledgeable, competent, patient, and polite. He was able to offer me a deal that was too good to refuse. I would certainly recommend this dealership to anyone. More

by cburtonadams
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Marcel Mosley FIVE STARS (I did not work with the men mentioned above)
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Mar 15, 2024 -

Ourisman Kia of Fairfax responded

Thank you for your glowing recommendation! Marcel in sales truly embodies our commitment to excellence. We're delighted to hear that he provided you with exceptional service, expertise, and a deal that exceeded your expectations. We greatly appreciate your recommendation and look forward to serving you and others with the same level of satisfaction in the future. If you have any further needs or questions, don't hesitate to reach out.

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