Ourisman Hyundai of Bowie - Service Center

I purchased my 2017 Genesis G80 at another dealership and was woefully disappointed with how they treated me when I brought my car in for service. However, I continue to be wowed with the customer service at was woefully disappointed with how they treated me when I brought my car in for service. However, I continue to be wowed with the customer service at Ourisman Hyundai/Genesis. From the service managers coming to my car as I pull into the service lane with portable tablets, to the care shown by the assistants who take my vehicle to the service bay. Add to that the superior work of the service techs who work on my vehicle and, (the cherry on top) that my vehicle is returned to me clean inside and out. You guys are a class act. Thank you Ms. Shavon and the rest of the team. Vernon Hammett More

Did warranty work. Staff was helpful, supportive and up front about any issues. Kept the car an extra day to insure it was working properly. Building well maintained for the current health crisis. Good front about any issues. Kept the car an extra day to insure it was working properly. Building well maintained for the current health crisis. Good Job! Would have been five stars but out of loaner cars, had to rent, which was still handled easily. Thanks! More

I’m 19 and have a 2012 Veloster. I go in to get my car diagnosed because it would keep cutting out. So they work on it for a supposed 4 days and claim to fix it and it went in with no lights and comes out diagnosed because it would keep cutting out. So they work on it for a supposed 4 days and claim to fix it and it went in with no lights and comes out with a 2300 dollar engine light for a catalytic converter. So I take it home and later that night I drove it and it cut out again and they had charged me the typical 191$ for a diagnostic test but then said oh we need to add 3 hours for the tech which doesn’t make any sense because it’s a diagnostic you pay one fee and they will find the issue. Mind you I work at Toyota of Bowie and all the managers and techs said that’s bs. And then the next day they call and said oh there’s $10,000 worth of stuff I need to replace including a brand new transmission. Which then I took it to Hyundai of college park where they said you don’t need a new one you just need to do a drain and fill. So they tried to charge me $7,580 for a brand new one. It’s just crazy so I got screwed out of $300 for a diagnostic test because it only costed me 79$ at college park and they didn’t ask for bs extra hours for the tech. Then on top of that during me calling to check in because I received one update over the four days I called and asked for an update and one of the male advisors said oh ok I will let my advisor know I’m crying about my car. Are you serious? More

Excellent, awesome, great, pleasant, nice, all of these and more to describe Shavon and Ron who are an asset to your Hyuandai service department. They are the reason I come back for service here. Thank you and more to describe Shavon and Ron who are an asset to your Hyuandai service department. They are the reason I come back for service here. Thank you!!thank you!! So nice to work with. More

Been servicing our car here since we bought it from you. Recent experience with Jerell L was best ever! JT shuttle driver was excellent too! Recent experience with Jerell L was best ever! JT shuttle driver was excellent too! More

I worked with Jerrell this time. This was the first time that I I left my car, opposed to waiting inside. I was anxious and concerned, but Jerrell made sure to keep me in the loop during the entire process. that I I left my car, opposed to waiting inside. I was anxious and concerned, but Jerrell made sure to keep me in the loop during the entire process. I had a bunch of questions, each of which he answered carefully and thoroughly. I appreciated that he made me feel like all of my questions were valid and he made the process that much easier. More

I appreciated being able to check in outside of the garage while social distancing. Ron Banks provided great service checking in my car, following up and describing the repair needed, and working with garage while social distancing. Ron Banks provided great service checking in my car, following up and describing the repair needed, and working with the mechanic to get my car service completed. More

Servicing my TUCSON for Brake and Air Conditioning Service As usual the customer service was excellent ... THANK YOU SHAVON.... she is amazing!! I am beyond happy she is my service technician. She is profess As usual the customer service was excellent ... THANK YOU SHAVON.... she is amazing!! I am beyond happy she is my service technician. She is professional, delightful, experienced, and efficient. The technicians repaired my truck .... I was a happy camper!! I love this DEALERSHIP .... I have never anything but extremely pleasant experiences EVERY time I bring my truck in for service!! Thank you ALL at Ourisman Hyundai of Bowie ..... More

There is good service ... and there is bad service Genesis of Bowie falls on the good side of the equation … I find them to be polite, professional, proficient, punctual and totally transparent in thei Genesis of Bowie falls on the good side of the equation … I find them to be polite, professional, proficient, punctual and totally transparent in their service department. They truly provide the Genesis "worry-free ownership experience"! I compare that to the Genesis dealer in my local area who I found to be brusque, unwelcoming, inflexible and borderline rude when trying to schedule a service appointment … It's worth traveling to Bowie to get your money's worth ! More

Outstanding service and very professional This is the first time I used your dealership to repair my car. Your repairmen diagnosed the problem. My car is running excellently. Thank you. This is the first time I used your dealership to repair my car. Your repairmen diagnosed the problem. My car is running excellently. Thank you. More