Ourisman Hyundai of Bowie - Service Center

This dealership has the worst service. I purchased a 2020 Genesis G80 and routinely have problems getting my car serviced. They do not follow scheduled reservations booked using the Genesis App or the 2020 Genesis G80 and routinely have problems getting my car serviced. They do not follow scheduled reservations booked using the Genesis App or the dealership website. I have waited for my vehicle to be picked up several times, and they didn't show up to service my vehicle or inform me that there was an issue with my confirmed reservation. To make matters worse, when I brought my vehicle to the service department for a leaking tire, I spent two days and 5 hours waiting in the lobby to learn that my tire still leaks. I've spent more time in the dealership lobby waiting for my car than I have anywhere outside of my home for the last 9 months. At this point, I am not sure that the car is worth the trouble. More

The Hyundai service team provided excellent service. The representative only suggested the service that I actually needed and let me know the cost of a service that I did not need. Thank you. representative only suggested the service that I actually needed and let me know the cost of a service that I did not need. Thank you. More

Great experience. I was not pressured to get service on things that were not immediate. Andrea was very polite, responsive, and informative on what services were needed for my car. She is a great addition things that were not immediate. Andrea was very polite, responsive, and informative on what services were needed for my car. She is a great addition to the service department. More

Service was superb, as always. Shavon told us that we were missing struts of the hood of our car, which was something that we never knew before. were missing struts of the hood of our car, which was something that we never knew before. More

As usual I received great service at Ourisman Hyundai of Bowie. Shavon is my preferred service provider and as always she was very responsive, knowledgeable and professional. The valet service is great allo Bowie. Shavon is my preferred service provider and as always she was very responsive, knowledgeable and professional. The valet service is great allowing me to continue working from home and stay safe in this COVID environment. The new procedure of using the text to approve recommended service was very convenient and easy to understand. The service team went above and beyond with my requests. Thank you! More

I came into the dealership because I was having an issue with my rear passenger side door and my suspension but my extended warranty wouldn’t cover it. I was definitely not happy about this but Patrick assu with my rear passenger side door and my suspension but my extended warranty wouldn’t cover it. I was definitely not happy about this but Patrick assured me that he take care of it and he did. Needless to say I got my vehicle back with all of my problems resolved. Thanks again Patrick. You’re the best!!! More

Brought my Palisade in for servicing. The dealership has great customer service and the staff is friendly and awesome! Highly recommended and I will return again. great customer service and the staff is friendly and awesome! Highly recommended and I will return again. More

My service was done quickly from the time it was towed to service to the time it was handed to me complete with a complimentary wash service to the time it was handed to me complete with a complimentary wash More

My service was completed in a timely manner and as expected. Shavon assisted me with checking in, following up on what was needed for my vehicle, etc. I worked with Shavon previously; she’s always fri expected. Shavon assisted me with checking in, following up on what was needed for my vehicle, etc. I worked with Shavon previously; she’s always friendly, thorough and helpful. More