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Ourisman Hyundai of Bowie - Service Center

Bowie, MD

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158 Reviews

158 Reviews of Ourisman Hyundai of Bowie - Service Center

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May 15, 2021

Ourisman Hyundai Bowie is an excellent choice to have your family vehicle serviced: professional, quick, flexible and more. Thank you for providing us with 5 star service as usual More

by mrclbrown
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shavon Hill
May 08, 2021

We have purchased 15 cars from Ourisman and our Salesman, Jack Johnson, aside from the great cars, is the reason why! Jack takes care of business the old fashioned way by working hard to make certain that More

by movieman0101
Recommend Dealer
Yes
Employees Worked With
Jack Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Cooper
May 07, 2021

Shavon Hill is my Service Advisor and the only one I prefer to work with. She is always on point providing me with thorough information/advice when I come for service on my Genesis. Her demeanor is al More

by DesMik
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shavon Hill
April 17, 2021

I received great service and they were very timely in completing the scheduled work. My service team member went over all the work that was done and also reviewed the recommendations. More

by Pac
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenji Evasco
March 23, 2021

The service department is always super busy, but Ron always takes his time to explain any issues with my car. He is polite and professional. More

by Tanya
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron
March 16, 2021

I bought a 2020 Hyundai Elantra and I love my car but my service when it comes to getting my oil changed on a prepaid plan I purchased, it sucks! This is the second time that I've had an issue with getting More

by leoncolemanjr44
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dino Muller
March 13, 2021

Always a pleasure going here and getting my Genesis G90 serviced. They are always informative about getting my car maintenance complete and also the car wash/detail is great. Shavon Hill never missed a bea More

by mdexwinder
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shavon Hill
February 26, 2021

Switch to Ourisman for service after purchasing a Genesis G80 from dealership in Capitol Heights because I didn't like service department AT ALL. Love this dealership for service. Shavon is, hands-down the b More

by Vernon Hammett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shavon Hill
February 21, 2021

This dealership was extremely professional and diligent in handling my car. As soon as I walked in Mike and Patrick made sure to give me a very detailed assessment of the problem, the exact service and mai More

by Krystal C.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Landon
February 05, 2021

Love the car, hate the service. I’ve had several issues with getting service scheduled and completed on my vehicle. Last time I used their online system to schedule and no one ever showed up at the time I More

by jdickerson34
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Lavellia , Mark Cooper
Feb 05, 2021 -

Ourisman Hyundai of Bowie responded

I apologize for the experience that you have had thus far with the scheduling of service. I would like to get this corrected for you. Customer satisfaction is the most important part of our business here at Ourisman Hyundai/Genesis of Bowie. I will reach out to you today to get this corrected moving forward. Thank you for your feedback and helping us improve all parts of our business