158 Reviews of Ourisman Hyundai of Bowie - Service Center
Ourisman Hyundai Bowie is an excellent choice to have your family vehicle serviced: professional, quick, flexible and more. Thank you for providing us with 5 star service as usual your family vehicle serviced: professional, quick, flexible and more. Thank you for providing us with 5 star service as usual More
We have purchased 15 cars from Ourisman and our Salesman, Jack Johnson, aside from the great cars, is the reason why! Jack takes care of business the old fashioned way by working hard to make certain that Jack Johnson, aside from the great cars, is the reason why! Jack takes care of business the old fashioned way by working hard to make certain that we get the best deal possible. We trust Jack and he never fails us. He has even hand washed our cars if he happened to see us waiting for a car wash during a busy work day. He's the "best "!!! More
Shavon Hill is my Service Advisor and the only one I prefer to work with. She is always on point providing me with thorough information/advice when I come for service on my Genesis. Her demeanor is al prefer to work with. She is always on point providing me with thorough information/advice when I come for service on my Genesis. Her demeanor is always professional, friendly... service with a smile. Thank you Shavon! MYearwood More
I received great service and they were very timely in completing the scheduled work. My service team member went over all the work that was done and also reviewed the recommendations. completing the scheduled work. My service team member went over all the work that was done and also reviewed the recommendations. More
I bought a 2020 Hyundai Elantra and I love my car but my service when it comes to getting my oil changed on a prepaid plan I purchased, it sucks! This is the second time that I've had an issue with getting service when it comes to getting my oil changed on a prepaid plan I purchased, it sucks! This is the second time that I've had an issue with getting my oil changed. I thought we were on the right track but was told by my service writer that he does not see me in the system. I was so exhausted that instead of sitting there for two hours on something I paid for in advance I went up the street and got my oil change in less than 30 minutes. I will continue to by my car of choice but may not get any plan if it won't be honored. The person spoke to wasn't listed so I apologize to Dino Muller because i had to pick a name to post my review. More
Always a pleasure going here and getting my Genesis G90 serviced. They are always informative about getting my car maintenance complete and also the car wash/detail is great. Shavon Hill never missed a bea serviced. They are always informative about getting my car maintenance complete and also the car wash/detail is great. Shavon Hill never missed a beat and if she was ever out for any reason I was informed of who to see if anything was needed. I call that caring for the customer and professional team work. I wish I could get them to service my other vehicles. More
Switch to Ourisman for service after purchasing a Genesis G80 from dealership in Capitol Heights because I didn't like service department AT ALL. Love this dealership for service. Shavon is, hands-down the b G80 from dealership in Capitol Heights because I didn't like service department AT ALL. Love this dealership for service. Shavon is, hands-down the best service advisor I have had in my 40 years of vehicle ownership. She is knowledgeable, courteous, attentive to my concerns and needs, and most importantly, she readily communicates with me. Max is a five star rating but she is a seven or eight in my book!!! Also kudos to Mike the service manager. Vernon H. More
This dealership was extremely professional and diligent in handling my car. As soon as I walked in Mike and Patrick made sure to give me a very detailed assessment of the problem, the exact service and mai in handling my car. As soon as I walked in Mike and Patrick made sure to give me a very detailed assessment of the problem, the exact service and maintenance that needed to occur, and overall were very courteous. I couldn't be more happier with the service and care I received. Thank you! More
Love the car, hate the service. I’ve had several issues with getting service scheduled and completed on my vehicle. Last time I used their online system to schedule and no one ever showed up at the time I with getting service scheduled and completed on my vehicle. Last time I used their online system to schedule and no one ever showed up at the time I secured. This time I left a message for someone to call me and get me on the schedule and no one called me back. I called again after several days and spoke to she General Mgr and he had someone call me. I was then scheduled for 2/2, but rescheduled to 2/4 due to the weather. It’s now 2/4 and no one has showed up for my scheduled time (concierge service). I called and apparently I’m being rescheduled yet again due to the weather and side streets being an issue. My side streets are clear and I’m betting this is just another forgotten appointment or miscommunication. I received no call in advance to reschedule and don’t appreciate when I continue to move my schedule around. Again, love the car but hate the service. More