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Ourisman Honda of Tysons Corner - Service Center
Vienna, VA
100 Reviews
100 Reviews of Ourisman Honda of Tysons Corner - Service Center
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February 19, 2016
Warning - Stay Away We do NOT trust our local Tysons Honda dealer. Every time we have sought routine service (oil change, etc.) or recall service (3 airbags), the Tysons We do NOT trust our local Tysons Honda dealer. Every time we have sought routine service (oil change, etc.) or recall service (3 airbags), the Tysons Honda dealer, finds problems that require costly repairs. Most recently (02/10/16) when we took in our Honda Accord for an airbag recall, the service rep said the SRS light indicated a problem that would not pass inspection and could only be fixed by a Honda dealer. As a result, we paid $433 to replace a seat belt buckle. When we picked up the car the service rep and manager were not on site. I called the Tysons Honda Service manager and left a message to call me about my service experience. He never returned my call. We are deeply skeptical about a rewards structure where service reps receive commissions based on their recommendations for costly and sometimes unnecessary repairs. Our Internet research revealed this to be a common scam at some Honda dealers. One blogger actually found a reputable Honda dealer who replaced his seat belt buckle for just $35. When discussing our dissatisfaction with other Honda owners, we learned that the Tysons Honda dealer has a horrible reputation. In the future, we will NOT go back to the Tysons Honda dealer to purchase or service a car. More
by JDN
Employees Worked With
Sharon Elhalah
Helpful October 07, 2015
Honda Accord recall service I made appointment 10 days in advance and was told it would take about 1.5 hours to fix. Since I didn't want to wait I dropped car off the night befor I made appointment 10 days in advance and was told it would take about 1.5 hours to fix. Since I didn't want to wait I dropped car off the night before and was told it will be the in for the first appointment. I never got call from service provider so when I wanted to come pick up the key I called to check on car. Service guy was not available after paging him twice. I was told the guy would call me back when paper work was finished. Surprise he never called back. I finally get a hold of him and rather than apologizing he tells me I brought in at 9 am and it took 6 hours and he's really busy. Basically blamed me for him pushing me to the bottom of the pile. I did my part and not even an apology! Worst service ever. More
by Matsongrant
Employees Worked With
Mo azim
June 23, 2015
Excellent customer service at Honda of Tysons Corner I have been going to Honda of Tysons Corner for service for the last several years. I own an Acura MDX. Steve Farr with the Blue Team was always court I have been going to Honda of Tysons Corner for service for the last several years. I own an Acura MDX. Steve Farr with the Blue Team was always courteous. He explains the service needs well, and never try to up sell unnecessary services. The service quality is excellent and the price is fair. I have done all my recent services with Steve, including transmission fluid, power steering fluid, brake fluid, timing belt, water pump, rear differential fluid, oil change, you name it. I am hoping to keep my car for the next 3-4 years and if my next car is a Honda or Acura I would take it to this dealer ship for service again. More
by Jun Wu
Employees Worked With
Steve Farr
June 20, 2013
!!!!!!!!Stay away from Honda of Tysons, if you value your vehicle!!!!!! Car is dead!!!!! I went in for a MIL check engine light on a 02 Honda Civic, turned into replacing the head gasket and left with mo vehicle!!!!!! Car is dead!!!!! I went in for a MIL check engine light on a 02 Honda Civic, turned into replacing the head gasket and left with more problems and repairs costs of 1600 dollars. Do not go here, they will service your car and mess it up, my car has been sitting at home for the past few months. A repair for check engine light turned into replacing engine head gasket and after the work and other issues noticed. After a 2nd follow up visit after the issues noticed from 1st repair, they told me I need a new engine, I was not told from the beginning that my engine was bad, I was mislead. I only had a check engine light when I brought my car in and I left with the following issues they refuse to repair - (Email was sent to Mo, service advisor, no response from him). 1) Car has hesitation when shifting gears and this is an automatic transmission, never had any issues before service. I brought this to them and this was not fixed, I never had this issue before having the repair done by them. Problem still exists, the mechanic stated something do with adjusting the timing belt, but all I can tell them is my car is damaged and doesn't drive like it used to. 2) Engine light is still on, still not gone away, the initial diagnosis was the misfire between 2 and 3 and he stated the mechanic got to the bottom of it. When agreeing to the repair to my car, this is what he told me and what I had agreed to. 3) I never had any oil pressure problems before the repair, then all of the sudden I have a red oil pressure light come on. That just doesn't make any sense to me. After leaving the dealer for the first time, car had no MIL engine light on (so I am thinking my car is fixed). As soon as I get to the light and accelerate off, I notice the hesitation. Later the next day after my car had over 30 miles on it, guess what, the engine light came back on (this was the initial issue which I paid over $1600). I went back to the dealership, took about 2-3 hours and service manager told me the timing belt had to be adjusted a hair, no idea what that means, to be honest, all I know my car did not have this issue before the service. After the 2 hours, they told me I need to bring the car back to drop off to them. Next day they put me in another rental. While my car is in the shop for the 2nd time to investigate why the check engine light came back on and the hesitation, they call me to tell he has bad news that my engine is shot and that I could put 1600 dollars I already spent towards a new engine which I would then have to spend upwards of like 2500-3000 dollars more! Upon my 2nd pickup of my vehicle, he assured me the hesitation was gone and again tells me my car's engine will die within a week or 2. Also they told me my alternator was bad and that they replaced that free of charge. Now again, I had NO alternator issues ever with my car and was not an issue before the repairs. But they told me it was fixed, but the issues are still there and worse, now the red oil pressure light is on. Driving my car to work the following week after repair, I called Honda again, told them my car was shaking while driving home. They told me to bring it in, I have not had the opportunity to bring in the car because the red oil pressure light came on and now it won't start up and they told me that they were not going to give me a rental car. How was i going to go back home? Fast forward 4 months of my car just sitting at home. I decided to call the General Manager Mike Walker told him about all the issues, which he never got back to me, this turned out to be useless and disturbing in itself. Instead the service advisor got back to me and stated oh he told me my engine was bad from the beginning, what a bunch of nonsense and dishonest! The service advisor story is, we gave you 2 options up front, what a bunch of BS!!! As I explained above, engine replacement was never an option when I had the recommended service done for which I paid 1600 dollars. Any subsequent calls to Mike's office were not answered and he even had the audacity to hang up on me as soon as I called his office! How disrespectful? So General Manager refuses to even speak with me, what do I do???? Who would spend 1600 dollars if they knew their engine was going to die soon, that's throwing money down the toilet! Very dishonest practices, they take your money and then they say, oh you can put that money towards a new engine. Okay if you paid to have your vehicle fixed and it wasn't fixed. WHY IN THE WORLD WOULD YOU PUT MORE MONEY INTO THAT SAME VEHICLE WITH THE SAME PEOPLE AND EXPECT A GOOD OUTCOME!!!!! So the trust is lost completely. Getting repair work done, you expect your car to be fixed and better than it went in the shop not worse off. Makes you wonder on whether or not I still have my vehicle's original parts or engine that used to work before the repair. I am still waiting on a response from the service advisor on why did I have all these issues right after the service. The response in regards to the red oil pressure light from the service advisor was - oh you need to put more oil in your car, it's burning oil, WOW!! I am the sole owner for this vehicle, bought brand new, I've never had this red oil pressure light come on, maintained very well for the past 10 years, all oil changes on time. I have all the service history of my oil changes and now my car is burning through oil, that is just very hard for me to believe, unless something happened during the repairs or was it always to get me to spend more money to keep that cash flow coming into the dealership. All of the sudden I get all these issues, I'd be a fool to think this was just all coincidental, it just doesn't add up, something is very fishy here and they don't want to fix it!!!!! Thank goodness for my wife is a stay at home mom with our three toddler boys. I am able to use her car but now we have no choice to get a new car and I would never buy Honda again. If anyone asks me about buying from Honda of Tysons, I would say DON'T EVEN BOTHER ! More
by watchout12
February 10, 2013
I really appreciate the great service of Honda in Tyson's Corner but specially to Mohamed Ameyar (Mo), who is always there with a smile and prompt to advise and help, not matter the matter. That's wa Tyson's Corner but specially to Mohamed Ameyar (Mo), who is always there with a smile and prompt to advise and help, not matter the matter. That's way I tell my friends, family, coworkers, and business partners that they should go first to the Honda's dealer in Tysons not only because of the awesome opportunity to get a Honda but the marvelous experience of dealing with great employees like Mo. More
by yurisergio
Employees Worked With
February 03, 2013
Steve has been a great help for me. He is an outstanding service advisor. He will always be my first choice at any time I need to repaire my car. He is a great asset to Honda of tysons and i wish him all th service advisor. He will always be my first choice at any time I need to repaire my car. He is a great asset to Honda of tysons and i wish him all the best. More
by Mohand
Employees Worked With
Steve Farr
October 22, 2012
The Service Department is absolutely horrible here. They need to work on their customer service. The manager sticks up for his reps, which is admirable, but confusing when it depends on retaining a returnin need to work on their customer service. The manager sticks up for his reps, which is admirable, but confusing when it depends on retaining a returning customer of over 10 years. Short Story I took my car in to get worked on for $139.95 and left with unwanted work done for $247.71. They tried to charge me close to $500.00. Horrible customer service from both the rep and the manager. Long Story I took my car in recently and was assigned to the Yellow Team. I typically take my car to a personal mechanic that does great work for a low cost (he allows you to buy the parts yourself to make the experience cheaper and to have you more involved in the work being done). My car was scheduled for the 140,000 mile service which I wanted to get done because I wanted a mechanic to inspect different areas of my car to make sure everything was running right. The service package I chose was $139.95. The rep that was assigned to me was of foreign descent and had a bit of an accent. It wasn't too difficult to understand him and he seemed nice and honest. I left my car to be worked on while I ran errands. After a couple of hours, he called me to let me know that my car was done being inspected and he was telling me of problems that the techs had encountered. I couldn't really understand him on the phone and kept asking him to repeat himself and to clarify what he was saying. As he was speaking, I kept saying "uh huh, okay, etc." to move the conversation along. Lo and behold, he claims he took my "uh huhs and okays" to mean that I authorized extra work be done on my car. When I came to pick my car up, my basic service went from $139.95 to almost $500.00. He said that I had authorized him to do the work and that the work had already been done and that the new parts were already on my car. He was very rude and short. He simply walked away. He attempted to fix the issue by taking the labor costs off, bringing the total down to $243.71. He claimed it was a misunderstanding and that I would need to pay the $243.71 in order for them to release my car to me. As I complained, he simply walked away and said nothing. So, because of a misunderstanding between me and the service department, this customer had to pay over $100 extra. When I brought this up to the service department manager, he said that my "uh huhs and okays" were authorization and that my payment of the $243.71 was a fair compromise. I told him he was risking losing a customer. He told me "if that's what you choose to do..." Wow! He cared nothing about retaining a customer that they have had for over 10 years. DO NOT GET YOUR CAR SERVICED HERE! There are better options, where you won't be overcharged and where "the customer is always right." More
by lgutierr0728
Employees Worked With
August 09, 2012
Don't bother calling the main number for sales or service because nobody picks up the phone. I had this very same issue on my prior visit too... I had to call several times over and over again before someon because nobody picks up the phone. I had this very same issue on my prior visit too... I had to call several times over and over again before someone picked up, but since it seems to be a normal practice I'm just not going to go there anymore. We pay a lot of money as it is and customer service and response is a core expectation -- Way too much effort required on my part(calling over and over and over again) to simply connect with a live person at Honda Tysons! More
by cgilley
Employees Worked With
None - Nobody picks up the phone!!
February 16, 2012
I contacted you guys to fix my odyssey that was viberating at 40-50 miles/h. First you told me that I need to change my routers and brakes that you did the job for me($1300). Then I noticed that viberating at 40-50 miles/h. First you told me that I need to change my routers and brakes that you did the job for me($1300). Then I noticed that after those fixes my problem still exist. I contacted you guys again that what ever you did on my car did not fix the issue. You drove the car and told me that i need to change all my engine mounts that you did for ($2300). Make the story short I still have the problem, my car is vibrating at 40 miles/h but I will never come back to any Honda dealership and will try to get rid of my odyssey soon. This all happend arroung the christmas time. I think your dealership was behind on catching up with money for end of the year!! More
by mozahebi
Employees Worked With
He is Ryan replacement
December 19, 2011
I actually took my 2009 CRV in for oil change and recall notice> I called the day before Service Guy Chris was very plesant and told me to bring it in Sat. morning. When I picked it up that evening, I rode notice> I called the day before Service Guy Chris was very plesant and told me to bring it in Sat. morning. When I picked it up that evening, I rode by newer CRVS (4 wheel drive) and Amine Kadmiri and Actual GM was walking outside. Both automatically ask me if I needed help. I walked in with Amine and in 2 hours, I was out of there with my new 4wheel drive CRV. I had the BEST experience from the Service to the very end of driving my car away!!!! Amine is one of the Best Car Sales Persons I have ever dealt with. No games, very honest and truly caring!! Love him to death!!!! More
by shirley perrotta
Employees Worked With
Amine Kadmiri and the Finance Gentleman
