Ourisman Honda of Tysons Corner

Worst customer service experience ever. Talked to Mr Hamidzada at the dealership the guy was more interested in telling me he has 12 years exp Hamidzada at the dealership the guy was more interested in telling me he has 12 years exp More

Bought a used CRV, found out after the sale there was prior damage to the vehicle. The damage is totaling over $2000. Dealership didn’t disclose a thing about it. They just patched it up enough to make i prior damage to the vehicle. The damage is totaling over $2000. Dealership didn’t disclose a thing about it. They just patched it up enough to make it look fresh and then put it on the lot. If you are not buying new, do not touch it. More

Finical department sucks I purchased 2020 Honda Odyssey EXL on Nov 2019 with OTD price $36500, register in MD. After days that I realized they gave me 4.89% APR with Bank of A I purchased 2020 Honda Odyssey EXL on Nov 2019 with OTD price $36500, register in MD. After days that I realized they gave me 4.89% APR with Bank of America, not Honda Financial. xxx. BTW my rep name is Steven, their finance department sucks. If you want buy car from them, need to open your eyes, do not let them foolish you. More

Nothing but problems, employees keep leaving. I traded my old car for a new one last May 2019. Since then everything I have gotten from this dealership are problems. I'm still calling and visiting I traded my old car for a new one last May 2019. Since then everything I have gotten from this dealership are problems. I'm still calling and visiting them to get solutions because they keep rotating employees, Every time I go, someone different gets my case. Here is my story (you can skip it on paragraph 3): I stopped one day to check out the new CR-V and see my options for a trade in. We liked the car but decided to wait until next dayafter seeing other options we could have with a different brand. The seller said they'll keep they car they showed us with a 'Sold' sign in case we want to go for it and he remarked it was brand new with 20 miles on it. Next day, around 5:30 pm, we went to the dealership to inform them we got a better deal and didn't want to continue the buy. Immediately they called the manager and some other person and after negotiating the whole package, they convinced me and we agreed to start with the paperwork. After 4 hours waiting, almost 10:00 pm, my family and I were tired and wanted to leave and continue some other day, but they insisted us to stay few more minutes and took me with the Finance manager to sign my papers. Their excuse: Were short on people. Obviously I was tired and stressed of waiting and only wanted to go home. I signed everything after a brief reading and a explanation from the manager on what each document was but didn't put attention on details (MY MISTAKE). They agreed to compensate me for the long wait and gave me some accessories for free. By now they had already taken my old car to the workshop, removing plates and everything and moving my belongings to the new car. 10:30 pm I headed back home. Next day, I saw the car had 250 miles instead of 20 as they car they showed me had. Same model, color, characteristics, just different car. Result of receiving it at night, tired and in a hurry. (My Mistake, again). First red flag - Dishonesty First problem: One month later I got a letter from the bank they ran my credit against, saying it was not approved. So theoretically, I was driving a car that was not even mine yet. So I went again to Honda to try to talk with the finance manager but he was not working there any more. My case was taken by a different employee, ran my credit again and gave me the new approved quote. That was when I noticed, the initial price for the car on the contract I had signed one month before was higher than the one we had negotiated at the beginning and because my mistake of not checking the details, it went through as it was. They said they cannot do anything since I had already signed. Again, my bad. One month had already past, so they gave me another permit for my license plates. Second problem. With the trade, they agreed to pay off my previous loan immediately at the fixed price we settled at that moment, but I continued paying since I didn't see a payment from Honda and my credit could be impacted due Late payments or No payments made. After many calls and visits to Finance department, 2 month later they paid my old loan, but surprise, the amount on the check they sent was for less money. So I had to call them and go again to the dealership to speak with finance. Again, the person who helped me was not working there anymore and they took me with the Finance Director, Darwin Jordan, nice guy who was trying to fix all the mess other employees left while leaving. Reason of my problem - They had not sent my documents to the bank, Honda accounting dpt nor DMV immediately, and since the finance guy I told before, was not there anymore, they called my previous dealership, asked for the amount due (after I have made 3 more payments) and they sent the check. Honda agreed to reimburse me the difference. We were on Jul already. My license plates permit had expired already so they gave me another one, again Third problem - By August, Honda called me saying they have my checks. So I went immediately to pick them up and deposited them by using my mobile app. 2 week later my bank sent me a letter because one of the 2 checks was rejected and I needed to contact the maker (Honda). So guess what. I called them, they didn't pick up so I stopped by once again. Not a surprise, they assigned my case to a new finance employee who was taking care of it. By this time my license plates had already arrived (After 3 months) Fourth problem - It is December now, my new check has not arrived, I called the person who was helped me. He replies back - 'Please contact Melissa. I don't work there anymore'. This is when I decided to write this review. 6 months since I bought the car and I'm still calling them every week to get problems resolved. I took my car for the first service already, just a simple oil change, I go back home I see the Service notification turned on, because the oil life level was at 10%. They said they forgot to reset it, but honestly, I doubt they had actually changed it! My recommendation: Avoid this dealership if you don't want to deal with issues like mine. I just chose them because I lived few blocks away from there and I didn't read reviews before. More

i purchased a new honda civic from Ourisman Honda Tysons !! I am 54 years old and last week I went to Ourisman Honda to buy a car.and we all know buying car can be a pain sometimes, but Sales consultant, Sanje I am 54 years old and last week I went to Ourisman Honda to buy a car.and we all know buying car can be a pain sometimes, but Sales consultant, Sanjeev Kaushik, from beginning to end took really good care of me. Buying a new car can sometimes take too long, sales guy going back and forth to manager, but Sanjeev kept this to a minimum and best of a got me a great deal on a Civic. Finance Director Darwin Jordan also made the financing a breeze. I have to say, The buying experiance at Ourisman Honda was pretty good. Thank you Sanjeev and Thank you Darwin. More

Finance Department Horrendous I returned a lease here on August 3rd and purchased a new CR-V on the same day. 4 months later and I am still having issues with the financial aspect I returned a lease here on August 3rd and purchased a new CR-V on the same day. 4 months later and I am still having issues with the financial aspect of the returned lease. I have been charged incorrectly by over $600. No one at the dealership is making any effort to help. I am directed to call Honda Financial Services who in turn tell me to call the dealership. My account is now overdue for money I don't owe. This has been the worst financial transaction of my life. Customer service is not their strength. More

Finance department nightmare and zero management help The bad experience started with high pressure "finance manager" sales techniques to get us to pre-purchase oil changes, extended warranty, and everyth The bad experience started with high pressure "finance manager" sales techniques to get us to pre-purchase oil changes, extended warranty, and everything else under the sun. The experience got worse when Honda finance reached out to collect for additional fees that we never discussed and are not in writing in any of our paperwork. The manager will not take our phone calls or answer our emails. More

I just got done getting my 2017 CR-V its' 50k oil change/maintenance and I had wonderful service from the representative. However, it was over an hour after I received my 'car is ready' phone call t change/maintenance and I had wonderful service from the representative. However, it was over an hour after I received my 'car is ready' phone call that I was actually able to leave because the paperwork wasn't done. I think the service guys who were supposed to be getting it a car wash (what I was told they were doing) ended up getting lunch (found shredded lettuce in the cup holder) and the car was unwashed. Very frustrated and will probably try another dealer next time. More

Messed up paperwork Never again. Long story short, finance representative messed up my paperwork. Took 30 days to get financial statement because of dealer's paperwork er Never again. Long story short, finance representative messed up my paperwork. Took 30 days to get financial statement because of dealer's paperwork errors and 43 days! to get my plates and registration, again due to delay and misplaced paperwork on the dealer's end. Sirous, the finance representative was absolutely terrible. Hard to get a hold of manager on the phone. Had to make multiple trips to the dealership only to be told bad information or lies. You may sit at dealership for hours. Never again. If you have been struggling to get the dealership to help you, contact GRAHAM HOLDING, the dealership's parent company. They will take care of you. 5 of 5 for Graham Holding. 1 of 5 for the dealership. More

Worst Dealership Ever!!! IF YOU ARE MILITARY, AND IF YOUR HOME OF RECORD IS IN ANOTHER STATE THAT YOU WANT TO REGISTER YOUR VEHICLE (MINE IS FLORIDA), THEN DO NOT, I SAY AGAIN IF YOU ARE MILITARY, AND IF YOUR HOME OF RECORD IS IN ANOTHER STATE THAT YOU WANT TO REGISTER YOUR VEHICLE (MINE IS FLORIDA), THEN DO NOT, I SAY AGAIN, DO NOT PURCHASE A VEHCICLE FROM THIS DEALERSHIP!!!!!! I WOULD GIVE THEM A NEGATIVE 1000 STARS IF ABLE. IN MY 25 YEAR MILITARY CAREER, I HAVE NEVER SEEN SUCH INCOMPETINCE, INACTION, FAILURE OF LEADERSHIP, AND OVERALL CLOWN SHOW OF AN ORGANIZATION. FROM GENERAL MANAGER, TO FINANCE DIRECTOR TO TITLE, THEY ARE ALL PATHETIC. I was stationed in Japan, and coordinated purchasing a vehicle in time to pick it up the day after I landed. I went to the dealership, approved by outside financing, and was told by Jesse (he better be fired by now), in such a condescending and demeaning tone to my wife, that the dealership had to file my military exemption to tax and title charges, and register my car in Florida. Despite both my wife and I knowing this was wrong, the look on her face could kill a man, we turned over all of the paperwork to the dealership, “and we will not charge you to process your paperwork due to your military service”. As my 30 day temp tag was about to expire, I called to asked the status of registering my car. This was after I made two calls earlier in the month. I got nothing but unanswered calls with no voice mail. I called 20 times in one day!!!! Finally, I broke down, drove over to the dealership, and dealt directly with the Finance Director. A great person, but ability to get to a solution was non-existent. Nor did he ever call, email me or notify me in anyway what they were doing to provide me resolution. I had multiple conversations with the General Manager, who clearly does not know how to manage his team, get results or follow through. The final idiot in this process is the Title clerk, who firing doesn’t do justice. Thanks Crystal! If you are looking for a Honda, go ANYWHERE else. And Ourisman as a whole is a JOKE. Apparently, Ourisman Honda and GMC “are two different corporations, so we are not sure why they did what they did for you and your wife when you bought there!!!” Exact same process, two completely different procedures and outcomes. I pray to all of my fellow service members, STAY AWAY. And USAA, if you care about military members, remove these hacks from your car buying service! More