Ourisman Honda of Tysons Corner

2009 Honda Accord, 140k miles, not in the best shape but operable. Sales Appraiser Austin Chamness offered me $1,000. He said car is actually worthless, but because I've been a loyal service customer with operable. Sales Appraiser Austin Chamness offered me $1,000. He said car is actually worthless, but because I've been a loyal service customer with them for over 10 years, they can give me $1000. I took my Honda to CarMax the next day, they gave me $4200 on the spot. Obviously a dealer is going to offer less than CarMax, and fine they can offer me anything they want, but please don't give me the "you are a loyal customer" BS. Basically after being a "loyal customer" they tried to scam me. More

Terrible customer service. Came in under the pretense that a deal had been agreed within a range, when I arrived, was told that sea was impossible and was quoted twice the price. Clearly just wanted me t that a deal had been agreed within a range, when I arrived, was told that sea was impossible and was quoted twice the price. Clearly just wanted me to come in and get my used car and expected me to accept their inflated price. Never coming back. More

Outstanding service.I shopped around and went to another Outstanding service. I shopped around and went to another Honda dealer where I felt worked over by two different sales people. They gave me white gl Outstanding service. I shopped around and went to another Honda dealer where I felt worked over by two different sales people. They gave me white glove service More

I bought crv lx from this store 2 days ago. And I call to sales man I want to return or exchange crv. He told me, they don't have returned policy, but they have an exchange policy. I set up an appointment to sales man I want to return or exchange crv. He told me, they don't have returned policy, but they have an exchange policy. I set up an appointment today with the manager. But he said they don't exchange policy. I'm very frustrated 😩 about this issue,. Really bad experience from ourisman Honda. More

Just purchased a 2021 Pilot from this dealership. Had a great experience. Vanny was our salesperson. She was fantastic. We even met the general manager Manuel who stopped over to say hi and thank us. John great experience. Vanny was our salesperson. She was fantastic. We even met the general manager Manuel who stopped over to say hi and thank us. John in finance was very professional and efficient. Thank you to the entire staff. More

We just purchased a 2021 Honda Odyssey from Ourisman Honda of Tysons Corner. Vanny went the extra mile to ensure our safety and happiness! She delivered our Honda Odyssey with a smile and we were com Honda of Tysons Corner. Vanny went the extra mile to ensure our safety and happiness! She delivered our Honda Odyssey with a smile and we were completed the paper work in less than 15 mins. This was the easiest car buying experience I have ever had and I won't hesitate to buy from Ourisman Honda of Tysons Corner and specifically Vanny the next time I am looking for a car. Great work team-keep it up! More

First off, Don't believe everything negative that you read. I buy my cars out of state most of the time to find a bargain. I live in PA. I bought a new car at Ourisman's Honda and let me tell you about read. I buy my cars out of state most of the time to find a bargain. I live in PA. I bought a new car at Ourisman's Honda and let me tell you about the 5 star PRICE I got, 5 star SERVICE I got from the Salesperson Francisco, Sales Manager Saajod, and Finance managers Carlos and Mohammed. I've been around alot of places buying cars from dealers all over and this was the best car buying experience I ever had. Don't be afraid to buy any type of car here - contrary to other reviews, actually I recommend them 100% - 5 stars!! GREAT PEOPLE!!! More

I have to be honest that I'm a day into owning my Accord and wish I hadn't purchased it. The car itself is great. The lead up to the purchase was handled aggressively but appropriately. But what ensued is o and wish I hadn't purchased it. The car itself is great. The lead up to the purchase was handled aggressively but appropriately. But what ensued is one of the worst experiences I've ever had purchasing a vehicle. I had a deposit on the vehicle I was purchasing and had plans to execute the contract on Thursday, December 17. I got a call on Saturday, December 12 saying the vehicle was available and asking if I could come sign that day instead. I made an appointment for 3:15 and arrived expecting to do a visual review of the car, sign papers, and go on my way. Instead, I had the opportunity to spend nearly 4 hours in the dealership where employees and other customers were masking but not practicing social distancing at any reasonable level. After about 2.5 hours of waiting, I told my salesperson Tamim that I had an offer from another dealer to match Ourismans price on my selected vehicle and provide 2 years/24k miles of maintenance. I had indicated to that dealer that I had a deal at Ourisman and intended to honor that even if that was a better deal on the exact same car. The wait was making me rethink my decision. With that information, Tamim went to another manager on the floor who coaxed me to stay by different thoughts about possible maintenance coverage and "making things right" for my wait. So I waited and proceeded to finance. In the finance room, while I had great conversation with the finance manager, I was left with a deal that did not reflect my accurate payoff or tag transfer, meaning I'm having to pay interest on money owed. I was told that we had to use that exact deal structure negotiated. But then when I asked a question about gap insurance, it wasn't an issue to add that in (if I wanted -- not likely). After signing everything, I then came back out to see about how I would be taken care of for my wait. Nothing. Not even a measly oil change. I also didn't have the vehicle reviewed by the salesperson in any way. When I stopped to pick up dinner for my wife and I, I took a closer look and see there are either scratches or glue stains missed in detailing. Buying a car should be a happy, pleasant experience. At Ourisman it became clear to me what it means to be a "volume" dealer -- the customer is a number and the sale is the goal. Nothing else matters. **Note: I sent this information as an email to the salesperson, sales manager, finance manager, and general manager over 20 hours ago and have not received a response. Not surprising. More

I just purchased my first SUV from Ourisman. Vanny Ol was sales person and was very helpful and knowledgeable of the vehicle. Her follow up was impeccable. I would definitely recommend her and the dealer for sales person and was very helpful and knowledgeable of the vehicle. Her follow up was impeccable. I would definitely recommend her and the dealer for business. More

I just bought a car for my Daughter. Vanny was so helpful and professional. I had spoken to her on the phone earlier and set up an appointment to come in. She's fantastic. Walked me through the pr helpful and professional. I had spoken to her on the phone earlier and set up an appointment to come in. She's fantastic. Walked me through the process and answered all my questions. Ask for her!!!!!! More