Ourisman Honda of Tysons Corner

Buying a new car: A new experience. I remember going to dealerships with my parents and having it be a long day of back and forth until everyone was exhausted and no one was satisfied. I I remember going to dealerships with my parents and having it be a long day of back and forth until everyone was exhausted and no one was satisfied. I have bought two used cars before and even then, there was a dreading back and forth. When I emailed Honda of Tyson's Corner about one of their new cars, Najeem emailed me with an approximate out-the-door price - with all the taxes and fees so I knew what to expect. It was so refreshing after only getting vague responses from various other dealers! And with their sonic pricing, there was no reason to haggle on the price of the car when all other dealers had the car for $2k more. I got to the dealer a couple hours earlier than I was planning to and Najeem was very accommodating. I got a look over the car and noticed a little scratch and pointed it out. Then we went back inside and I was going to try to haggle down their processing fee which I think is pretty high ($699) but Najeem had PREEMPTIVELY gotten a $200 discount for the scratch I had pointed out. I didn't feel any need to haggle after that. He earned it! Financing office felt a little rushed. I wish I could have time to read over things more carefully but I at least saw all the numbers and if there were penalties for pre-payment before I signed so all good there. They did show me add-on warranty packages but didn't push them too hard to be off-putting. After all the paperwork was done and I was ready to take the car, Najeem couldn't find the second key. I asked if he could mail it to me and he said he will call the next day to say if he found it or not and will mail it if he found it or I'll have to come back to make a replacement if he can't. He called the next day to say he found the second key and mailed it express! I even got a nice thank you card with his phone number in case I get any questions. All in all, I came out with a new car in less than 2 hours in the most painless car-buying process in my life. Thanks! More

A very positive experience. My sales rep, Mohamed A, was great. I researched on CarGuru, selected the vehicle I wanted and sent note to dealer. Mo contacted me immediately via em My sales rep, Mohamed A, was great. I researched on CarGuru, selected the vehicle I wanted and sent note to dealer. Mo contacted me immediately via email, giving me all the cost details. He then called me and we scheduled a time for me to come in the next day. I initially went in to look at a used car, but ended up riding out with a new car. Mo was knowledgeable and professional and made the whole process pleasant. The paperwork part was a little slow, new person on learning curve, but professional and nice [hence the 4 stars vs. 5]. More

Good service, courtesy, ATTENTION TO CUSTOMER From receiving booth to handing over keys after performing service job it was indeed a pleasant experience. All questions answered satisfactorily. W From receiving booth to handing over keys after performing service job it was indeed a pleasant experience. All questions answered satisfactorily. Will recommend to others. More

Asks questions, read before you sign, & free time The buying experience itself was stressful and frustrating. Mostly because the Sonic Dealership advertises "buying a car should be an exciting experi The buying experience itself was stressful and frustrating. Mostly because the Sonic Dealership advertises "buying a car should be an exciting experience" and with sonic pricing the entire transaction should "take about an hour". Well, it was not exciting and it took almost 3.5 hours. I advised the salesman I would be traveling some distance and time was short for me. The process started out smooth. The salesman took pictures of my trade while we completed the test drive. Great start as that would be more efficient. Then we returned to the dealership and I spent a lot of time waiting, the salesman either wasn't that knowledgeable or was giving me "spin". Drove back the next day with the title for the car I was trading. The conversation the salesman and I had the day before he had forgotten because he said I needed to see the finance manager for a second time. The previous evening the finance manager said I would not be working with her because when I left the previous night the car was mine as we completed the contract. This was resolved at the dealership but my stress level was already heightened. As I was leaving I asked the salesman about the high wall floor mats that I paid extra. I asked three times. The first time the salesman reply was we are out of stock on those. If I had not asked, would the salesman had said anything? I asked if they could be mailed each time. Finally about to leave and ask a third time about the floormats, we go back into the dealership, salesman calls the service department and I was told they could be shipped for an additional charge. The dealership did waive the shipping cost. I have the car. So excited, FINALLY! Nope, I was going through all of the papers and realize a price discrepancy between the quote and the contract price. Now, I am really upset. But, it does have a happy ending. Steve, the General Manager follows up based on my review. He was kind enough to create a spreadsheet comparing the quote and the actual price I paid. Steve continued to follow up until he was certain I understood the price breakdown (which I was extremely appreciative). My ratings for the dealership fall short on the communication between the staff and myself. It turns out I had a fairly new associate and I do not purchase cars very often. Put the two of us together and it is not a good match. I am not sure if there is a mentoring program for new associates but might be helpful. It was a stressful experience on my part, not exciting. The second reason is how long the process took. I realize we all have quite a bit going on in our lives. However, the advertisement indicates the entire process takes about an hour, the customer is up front about prior obligations, and I spent most of my time just sitting and waiting. For the price and the general manager I would recommend this dealership. For the staff communication skills, training and mentoring is recommended. That or take someone you know who has quite a bit of experience purchasing a car. More

Gold Team with Brian is doing great work! Our family has two Honda's. We have had all our service for eight years done by the gold team. Cars run great and never a problem. Our family has two Honda's. We have had all our service for eight years done by the gold team. Cars run great and never a problem. More

Mo didn't even bother to show me the car So I just left the dealship and Mo followed me around the parking log and through the building and back out the building like a little puppy dog or a So I just left the dealship and Mo followed me around the parking log and through the building and back out the building like a little puppy dog or a clingy salesman looking to knock down a sale. He finally gets me pinned in the parking lot and asks me if he can help. Okay, so even though I realize I'm trapped now because there's not one 2018 Honda Fit on the front lot or in the showroom, I'm now forced to talk to this guy. "I'm looking for the 2018 Fit LX but I'm not really looking to buy right now," I told him. He tells me all they have is the Sport (He failed to mention the EX - do I look poor? Maybe I do. Maybe I look like a 20 something when although I might be wearing a baseball cap and shorts, I'm really 48 and I already drive a 2009 Honda Fit that I purchased AT THIS DEALERSHIP - and I come to this dealership for all of my service needs) out in the back lot. "It's on the right side." He then left. I guess he figured they didn't have the car I wanted so there's no sale to be had and he'd be right, I'm not buying today anyway. But Mo....I am looking for a 2018 Honda Fit LX. How do you know I won't be buying tomorrow? How do you know this might be the easiest sale you've made all year. You don't know. And honestly, you won't know now because I really wanted to see the functionality of the car and take it for a test drive. Yes, I'm looking to buy in the next month or so. So, you really did miss out. Hint, if they don't seem interested...at least ask the question, "Would you like me to show you the car anyway?" More

Excellent Service Excellent service. We went to Honda of Tysons Corner looking for a Honda SUV and with the great support of sales consultant Arben Vila, we got a great Excellent service. We went to Honda of Tysons Corner looking for a Honda SUV and with the great support of sales consultant Arben Vila, we got a great deal. We're very pleased with the car and with the service. Highly recommended! More

Didn't want to sell me a car Single woman- wants to compare CR-V to others. Wasn't even offered to look inside a car! Asked to test drive and was ignored. Told I should look at Single woman- wants to compare CR-V to others. Wasn't even offered to look inside a car! Asked to test drive and was ignored. Told I should look at other dealerships! Only wanted to sell me 2016. Told me turbo engine that is in all CRVs are not "proven" and may have issues! And I have bought 2 other cars from here. Will NOT return. Totally disrespected. Now if had a husband with me....oops there they go on a test drive! More

Exceptional Customer Service My experience was outstanding! Mr. Ameyar was very knowledgeable, professional and patient throughout the entire car shopping/buying process. I woul My experience was outstanding! Mr. Ameyar was very knowledgeable, professional and patient throughout the entire car shopping/buying process. I would recommend him to friends/family. More

Red Tema, Jeremy: Excellent service !! The service was excellent, very professional and friendly, the waiting room is comfortable, coffee, magazines TV and the wait becomes more bearable. I The service was excellent, very professional and friendly, the waiting room is comfortable, coffee, magazines TV and the wait becomes more bearable. I will go back for my next service. I'm very happy with my CRV 2016!! More