Back

Ourisman Honda of Laurel - Service Center

Laurel, MD

4.6
119 Reviews

119 Reviews of Ourisman Honda of Laurel - Service Center

Sort by
September 28, 2023

Clean environment, very professional & courteous staff, service advisor had client's best interest in mind. More

by byang30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason T
Sep 29, 2023 -

Ourisman Honda of Laurel responded

Thank you for your kind review! We are thrilled to hear that you appreciated our clean environment and found our staff to be both professional and courteous. Our team always strives to prioritize our clients' best interests, and we're glad to know our service advisor met that expectation for you. We look forward to serving you again in the future. Warm regards.

September 22, 2023

Marvin in service was excellent! This was my first visit to this dealership for a simple recall and he took great car of my car while keeping me updated. Highly recommend him and wil More

by AUSTINBELL91@ME.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Yoon
Sep 22, 2023 -

Ourisman Honda of Laurel responded

Thank you so much for sharing your positive experience! We're thrilled to hear that Marvin provided you with excellent service during your first visit. It's our priority to keep our customers informed and ensure their vehicles are taken care of. We look forward to seeing you for future services. Thanks for your recommendation! Safe driving!

September 21, 2023

I travel pass my local Honda and will go out of my way to visit Laurel Honda and see service technician Kris! The people and the service definitely make the business and keeps me coming back with mine. More

by shawan.campbell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Row
Sep 22, 2023 -

Ourisman Honda of Laurel responded

Thank you for your wonderful feedback! It's truly an honor to hear that you choose to travel the extra distance to visit Laurel Honda and see Kris. We genuinely believe in the importance of providing exceptional service and it warms our hearts to know that our team, especially Kris, has made a lasting impression on you. We appreciate your loyalty and trust in us, and we're looking forward to seeing you and your vehicle on your next visit. Drive safely and take care!

September 16, 2023

To a very professional team. I purchased my HRV May 2018 from the sales person to finance to the service department I’ve had nothing but good vibes from everyone. More

by GiGi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aidan Coleman
Sep 18, 2023 -

Ourisman Honda of Laurel responded

Gigi, thank you for your kind words, and we are happy to hear you had an amazing experience.

September 15, 2023

Kris is always quick to resolve issues I have with my vehicle to my satisfaction. More

by leiaburks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Rowe
Sep 16, 2023 -

Ourisman Honda of Laurel responded

We're glad Kris was able to take care of you. We look forward to assisting you in future.

September 14, 2023

Excellent customer service. Very professional and prompt. Thank you to Marvin for making the experience pkeasant. More

by Kellyanaya1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Mil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Chen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marvin, Abual Tabib
Sep 16, 2023 -

Ourisman Honda of Laurel responded

We are happy to hear that Marvin took care of you, and you for giving Marvin a great review.

September 12, 2023

Location and services are excellent, but through no fault of theirs, labor rates are high, due to high costs charged by landlords and other financial parasites. More

by wylling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Yoon
Sep 16, 2023 -

Ourisman Honda of Laurel responded

Thank you for the kind words for our service department, and we always try to be as competitive as possible with our labor rates, give the best customer service as possible.

September 11, 2023

I appreciate my advisor notifying what additional car services would be needed and suggested a payment plan that fit my situation without such a big hit on my finances More

by dawnsybil69
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Yoon
Sep 12, 2023 -

Ourisman Honda of Laurel responded

We are glad that Marvin was able to assist you with servicing your vehicle and you had a wonderful experience with us.

September 07, 2023

Chris attention and service to customers went far and beyond. He exceeded expectations. He’s a bonus to the Honda team! More

by Banks
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Sep 09, 2023 -

Ourisman Honda of Laurel responded

We are so happy about your experience with Kris. Thank you for the 5 stars too.

September 04, 2023

They did a good job on my vehicle. They lady customer service was courteous and awesome as well. On the whole I liked their services. More

by eoappiah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lady as customer service
Sep 05, 2023 -

Ourisman Honda of Laurel responded

We are so happy that you enjoyed the visit. Thank you for the kind words. See you soon.

...
7
...