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Ourisman Honda of Laurel - Service Center

Laurel, MD

4.6
119 Reviews

119 Reviews of Ourisman Honda of Laurel - Service Center

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December 05, 2023

Service department was unprofessional and did not do the work we asked them to do. Also did not provide a loaner car and couldn’t understand why it was inconvenient when they wanted to keep the car 3 nights More

by Myers.wendy3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian - service department
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Dec 08, 2023 -

Ourisman Honda of Laurel responded

We are very sorry to hear about your experience with our service department. Can you contact our general manager Robert Chen at rchen@ourismancars.com so he can further assist you? Thank you and have a great day.

November 25, 2023

Great service reps. Everyone was cordial and helpful. Will go back to them if I have a problem. More

by Wallster
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot their names but service reps were helpful.
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Nov 27, 2023 -

Ourisman Honda of Laurel responded

Thank you for the kind words Wallster. Have a great day.

November 17, 2023

I had an amazing experience with my car, their services is superb,Thanks Mohammad for your professional advice. More

by oisalar50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammad
Report | Print
Nov 20, 2023 -

Ourisman Honda of Laurel responded

We really appreciate your business. And thank you so much for the kind words. Happy Holidays to you and your family.

November 14, 2023

Kris was an excellent job assisting me! I’m so grateful to had experienced his excellent customer services! More

by Thomasdestini1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris in Service department
Report | Print
Nov 15, 2023 -

Ourisman Honda of Laurel responded

Thank you so much for the kind words. And we really appreciate your business.

November 10, 2023

Kris Row greeted me with a smile and provided good customer service. First in line and out within a hour’s time for an oil change and recall. More

by Missjmg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Row
Report | Print
Nov 10, 2023 -

Ourisman Honda of Laurel responded

Thank you so much for taking the time to share your experience with Kris Row at our service center! We're thrilled to hear that Kris greeted you with a smile and that you received good customer service during your recent visit.

November 09, 2023

Very professional. Courteous and friendly. Very knowledgeable about the cars, and how to repair them. I would recommend this dealership. More

by Patrickwsullivan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Lavin. Kris Row
Report | Print
Nov 10, 2023 -

Ourisman Honda of Laurel responded

Thank you, Patrick for your kind words and positive feedback! We're delighted to hear that you found our team courteous and friendly, and that you appreciated their knowledge about our cars and their repair expertise.

November 04, 2023

Service was outstanding along with customer service! I have been going to Ourisman Honda of Laurel now for over 20 years. I have also bought three vehicles at this location. But customers beware, in More

by Cesar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bobby Mil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Ramsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Chen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian in Service Department, Abual Tabib
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Nov 06, 2023 -

Ourisman Honda of Laurel responded

Thank you for your continued loyalty and for sharing your experience with Ourisman Honda of Laurel. We greatly appreciate your patronage over the past 20 years and your feedback about our service and customer service. We're thrilled to hear that you've consistently received outstanding service at our dealership and have purchased multiple vehicles from us. Your satisfaction and trust mean a lot to us. We understand your concerns regarding the additional charge for using a credit card, and we apologize for any inconvenience this may have caused. We're continuously working to improve our processes, and your input is important to us. After reviewing the increased expense of credit cards, as a company we decide to give customer an option to pay the fee or avoid by using a debit card verse just raising all service prices to all customers. This was one of many ways we are trying to keep out prices down. We hope you'll continue to choose Ourisman Honda of Laurel for your vehicle service needs and any future vehicle purchases. If you ever have further questions or concerns, please don't hesitate to reach out to our general manager Robert Chen at rchen@ourismancars.com. We appreciate your understanding and look forward to serving you with excellence in the future.

October 31, 2023

Very prompt and curtious service. They tell you what is needed or recommended and never pressure you so you can get it done at your convenience. Always professional too. More

by douglas.g.martin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin
Report | Print
Oct 31, 2023 -

Ourisman Honda of Laurel responded

Thank you for taking the time to share your experience with us. We're delighted to hear that you found our service prompt and courteous. We aim to provide a professional and pressure-free environment for our valued customers. Your convenience and satisfaction are of the utmost importance to us. We appreciate your kind words and look forward to serving you in the future. If you have any questions or need further assistance, please don't hesitate to reach out. Thank you for choosing us!

October 30, 2023

Love coming to this service center because the staff is extra friendly and courteous. Even though they always seem to be slammed when I visit, they still ensure that everyone receives the same level and qu More

by Kira G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Vanni - 5 stars
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Oct 30, 2023 -

Ourisman Honda of Laurel responded

Thank you so much for taking the time to share your experience with us! We're delighted to hear that you appreciate our dedication to service, even during our busiest times. Our team, including Bryan V, works hard to ensure every customer feels valued and supported.

October 16, 2023

Service was fast and very organized. Took care of the issues I had in a single day. More

by AV8ING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Y. (Service associate)
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Oct 19, 2023 -

Ourisman Honda of Laurel responded

"Thank you so much for your positive review! We strive to provide efficient and organized service to all our customers. We're delighted to hear that we were able to address all your concerns in just one day. Please don't hesitate to reach out if you have any more questions or need further assistance in the future.

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