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Ourisman Honda of Laurel - Service Center

Laurel, MD

4.6
119 Reviews

119 Reviews of Ourisman Honda of Laurel - Service Center

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January 16, 2025

Came in for recall on fuel pump. They broke my fuel gauge. Stopped middle of freeway More

by caitlinbedard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bobby Mil
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian in service
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Jan 18, 2025 -

Ourisman Honda of Laurel responded

I’m very sorry to hear about the issue with your fuel gauge after your recall service. This is not the experience we aim to provide, and I understand your frustration. Please contact Bill Lavin directly at blavin@ourismancars.com so we can resolve this promptly. Thank you for bringing this to our attention.

January 11, 2025

I received excellent service. Mohamed took the time to explain to me the issue, and offered a solution. More

by Honda2019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohamed
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Jan 15, 2025 -

Ourisman Honda of Laurel responded

Thank you for your feedback! We're glad to hear that Mohamed took the time to explain the issue and offer a solution. We appreciate your kind words and are happy you received excellent service!

December 29, 2024

The team at this dealership takes the time to help me understand my car. I'm not just a number, if I don't understand my car they explain and show me my options or how best to operate my car. More

by Melinda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Mil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Ramsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Chen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2025 -

Ourisman Honda of Laurel responded

Thank you for your kind words! We're happy to hear you had a great experience with us. If you need any further assistance, don't hesitate to reach out.

December 20, 2024

The oil change did not take very long. Milton Mata was very helpful as well. More

by Randall D.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Milton Mata
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Dec 21, 2024 -

Ourisman Honda of Laurel responded

Thank you! We're glad to hear the oil change was quick and that Milton was helpful. We appreciate your support!

December 20, 2024

Efficient, clear, friendly service agent K Row,. The Ourisman Honda Of Laurel staff were very pleasant and smiling upon my arrival at 8:10am . The wait was short , all appears GOOD!! Very pleasant More

by 1cricketduck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Row, Charlotte ( phone agent that scheduled appt.
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Dec 21, 2024 -

Ourisman Honda of Laurel responded

Thank you for the great review! We're glad to hear you had a pleasant experience and appreciate your recommendation. We look forward to serving you again!

December 17, 2024

Professional, curtis, Excellent job! I'm well pleased with the great job that Mr. Curtis did. Thank you much! More

by lorrainem257
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Ramsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Curtis
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Dec 21, 2024 -

Ourisman Honda of Laurel responded

Thank you!!!!

Dec 21, 2024 -

Ourisman Honda of Laurel responded

We're glad Mr. Curtis provided excellent service. We appreciate your kind words and look forward to seeing you again!

Dec 21, 2024 -

lorrainem257 responded

You are welcome and again, thanks for a great job done!

December 10, 2024

Such a pleasant experience! Advisor was very kind, took time to explain service and offered quick access to service restoring my peace of mind! More

by rldekowzan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Garcia
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Dec 10, 2024 -

Ourisman Honda of Laurel responded

It's great to hear that the Adrian Garcia was kind and took the time to explain everything to you. Quick and efficient service can really make a difference, especially when it comes to peace of mind. Thank you for the amazing review.

December 09, 2024

I Have been coming to Ourisman Honda of Laurel for years. I am very satisfied with their service. More

by OJ
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Powell and Adrian Garcia
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Dec 12, 2024 -

Ourisman Honda of Laurel responded

Thank you for your continued trust in Ourisman Honda of Laurel! We're thrilled to hear you're satisfied with our service and appreciate your loyalty over the years. We look forward to serving you for many more!

December 07, 2024

This dealership offers Excellent and prompt service. They also offer shuttle service and coffee on stand by. More

by spence876
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team
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Dec 07, 2024 -

Ourisman Honda of Laurel responded

Thank you for your positive feedback on your experience here at Ourisman Honda of Laurel. If you need more coffee, it will be ready for you when you come in.

December 04, 2024

This was my first time getting my car serviced at this location for a recall. Their service was great and they got it done quicker than expected. 5 stars! More

by jan4775
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department members
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Dec 05, 2024 -

Ourisman Honda of Laurel responded

That's fantastic to hear that you experienced a smooth and fast service from our team. If you have any other questions or need further assistance, feel free to ask! Thank you for the great review.

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