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Ourisman Honda of Laurel

Laurel, MD

Overview
Employees
Reviews
Vehicles
4.7
224 Reviews
Contact Dealership

3371 Fort Meade Rd

Laurel, MD

20724

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Showing 224 reviews

January 16, 2025

Came in for recall on fuel pump. They broke my fuel gauge. Stopped middle of freeway More

by caitlinbedard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bobby Mil
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian in service
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Jan 18, 2025 -

Ourisman Honda of Laurel responded

I’m very sorry to hear about the issue with your fuel gauge after your recall service. This is not the experience we aim to provide, and I understand your frustration. Please contact Bill Lavin directly at blavin@ourismancars.com so we can resolve this promptly. Thank you for bringing this to our attention.

January 15, 2025

Brea explained the process from beginning to end. Shre ensured I was comfortable &was patientce. More

by herbs06
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Ramsey
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 15, 2025 -

Ourisman Honda of Laurel responded

Thank you for your kind words! We’re so glad to hear that Brea made sure you were comfortable and took the time to explain everything clearly. We really appreciate your feedback and are happy to know that you had a positive experience. If you have any further questions or need assistance in the future, don’t hesitate to reach out!

January 14, 2025

Laura was AMAZING! ! Her and the finance manager are absolutely incredible! Got me into a brand new car, with little to no hassle. I truly appreciate them and Ourisman H More

by jasminesunshine01
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bobby Mil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Ramsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Chen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura Joseph & Ash!
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Jan 15, 2025 -

Ourisman Honda of Laurel responded

Thank you for the amazing review! We're so glad Laura and our finance manager made your experience smooth and hassle-free. We appreciate your kind words and hope you enjoy your new car! 😊<33

January 11, 2025

I received excellent service. Mohamed took the time to explain to me the issue, and offered a solution. More

by Honda2019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohamed
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Jan 15, 2025 -

Ourisman Honda of Laurel responded

Thank you for your feedback! We're glad to hear that Mohamed took the time to explain the issue and offer a solution. We appreciate your kind words and are happy you received excellent service!

December 30, 2024

Customer service was excellent, my salesman Ms. Sarah was extremely helpful, she happily answered all my questions. She was very knowledgeable about my vehicle More

by Thelma Eddington
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bobby Mil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Ramsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah Blackmon
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Jan 03, 2025 -

Ourisman Honda of Laurel responded

Thank you for your wonderful feedback! We're thrilled to hear that Sarah provided excellent service and was able to assist you with all your questions. We’ll be sure to pass along your kind words to her!

December 29, 2024

The team at this dealership takes the time to help me understand my car. I'm not just a number, if I don't understand my car they explain and show me my options or how best to operate my car. More

by Melinda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Mil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Ramsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Chen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2025 -

Ourisman Honda of Laurel responded

Thank you for your kind words! We're happy to hear you had a great experience with us. If you need any further assistance, don't hesitate to reach out.

December 20, 2024

The oil change did not take very long. Milton Mata was very helpful as well. More

by Randall D.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Milton Mata
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Dec 21, 2024 -

Ourisman Honda of Laurel responded

Thank you! We're glad to hear the oil change was quick and that Milton was helpful. We appreciate your support!

December 20, 2024

Efficient, clear, friendly service agent K Row,. The Ourisman Honda Of Laurel staff were very pleasant and smiling upon my arrival at 8:10am . The wait was short , all appears GOOD!! Very pleasant More

by 1cricketduck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Row, Charlotte ( phone agent that scheduled appt.
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Dec 21, 2024 -

Ourisman Honda of Laurel responded

Thank you for the great review! We're glad to hear you had a pleasant experience and appreciate your recommendation. We look forward to serving you again!

December 17, 2024

Professional, curtis, Excellent job! I'm well pleased with the great job that Mr. Curtis did. Thank you much! More

by lorrainem257
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Ramsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Curtis
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Dec 21, 2024 -

Ourisman Honda of Laurel responded

Thank you!!!!

Dec 21, 2024 -

Ourisman Honda of Laurel responded

We're glad Mr. Curtis provided excellent service. We appreciate your kind words and look forward to seeing you again!

Dec 21, 2024 -

lorrainem257 responded

You are welcome and again, thanks for a great job done!

December 10, 2024

Such a pleasant experience! Advisor was very kind, took time to explain service and offered quick access to service restoring my peace of mind! More

by rldekowzan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Garcia
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Dec 10, 2024 -

Ourisman Honda of Laurel responded

It's great to hear that the Adrian Garcia was kind and took the time to explain everything to you. Quick and efficient service can really make a difference, especially when it comes to peace of mind. Thank you for the amazing review.

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