Ourisman Honda of Frederick - Service Center

Great service. Maurice went above and beyond to keep me informed while I waited. Friendly and very professional. Service waiting area was clean. Will be going back for any future visits. informed while I waited. Friendly and very professional. Service waiting area was clean. Will be going back for any future visits. More

Had my driver side mirror hit and broken off. Called and Maurice had the part order and off the truck first thing next morning, had me on my way to Richmond by 9:45 am. Maurice had the part order and off the truck first thing next morning, had me on my way to Richmond by 9:45 am. More

I have serviced my two vehicles from new through Shockley. Chris and Joe make certain that the work is done well, timely, and affordably. Many thanks for dealing with my flat tire so quickly. Shockley. Chris and Joe make certain that the work is done well, timely, and affordably. Many thanks for dealing with my flat tire so quickly. More

Appointment for scheduled service was quick and easy. Service representative was quick and attentive. Vehicle was ready at the time promised. Contact was made via text message and phone call. Service representative was quick and attentive. Vehicle was ready at the time promised. Contact was made via text message and phone call. More

Wonderful customer service from Maurice Summers, as usual! He always takes the time to explain everything related to my service visit, and is in no small part why I keep returning to Shockley Honda! Th usual! He always takes the time to explain everything related to my service visit, and is in no small part why I keep returning to Shockley Honda! Thank you! More

Great service once again from Maurice and his team. Our 2015 Civic came from Shockley and, someday, our new (2022?) CRV will come from there too. 2015 Civic came from Shockley and, someday, our new (2022?) CRV will come from there too. More

Great communication and got the work done on time. Very happy with the service I received. Will definitely go back for service there when needed happy with the service I received. Will definitely go back for service there when needed More

Chris and Joe have taken excellent care of my cars for over 20 years. They are friendly, honest, caring people. I rate them both highly. over 20 years. They are friendly, honest, caring people. I rate them both highly. More

Ron was great!! He explained what I needed to get serviced on my car. Explained the different options I had and answered all the questions I had! serviced on my car. Explained the different options I had and answered all the questions I had! More

Ron King was exceptional! Not only did he explain the results of the inspection on my car, he gave me a detailed breakdown of the charges, AND he fixed my glove box which had somehow gotten jammed up. An results of the inspection on my car, he gave me a detailed breakdown of the charges, AND he fixed my glove box which had somehow gotten jammed up. Another fantastic experience at Shockley Honda - thank you, Ron! More