Ourisman Honda of Frederick - Service Center

great service Between Gail Sterling , the service manager and Joe Sheedy, the service writer, my experience with Shockley service was outstanding. They were both Between Gail Sterling , the service manager and Joe Sheedy, the service writer, my experience with Shockley service was outstanding. They were both not only professional and friendly, but explained everything my car needed, why, and how much I would pay. I would go to no one else for service!! . More

Great Service as Always! I was at Shockley last week for a simple oil change and tire rotation. Cindy and the rest of the service departmet were great, as always! I was at Shockley last week for a simple oil change and tire rotation. Cindy and the rest of the service departmet were great, as always! More

Wow - Cindy is Second to None Cindy made a potentially bad week a very good one. My 2012 Accord needed a new power steering rack. Cindy researched my service contract and discovere Cindy made a potentially bad week a very good one. My 2012 Accord needed a new power steering rack. Cindy researched my service contract and discovered the $1500 repair was completely covered! Then, beyond my expectations, she made every step of the appointment so smooth down to every detail. She had a shuttle waiting for me to take me to the rental car place--even dropped off the rental FOR me when I returned...with my car washed and everything. She was prompt, courteous, and followed through with what she said--EVERY time. After experiencing other dealers, maybe my expectations were set too low. But, the level of customer service I got from Cindy was above and beyond. I'll be calling her directly for any issues I have in the future. Job very well done. More

Routine service turned into exceptional customer experience I have had my car serviced at Shockley for over 12 years. During that time, I have been pleased with the level of service I have received. This wee I have had my car serviced at Shockley for over 12 years. During that time, I have been pleased with the level of service I have received. This weekend I took my car in for routine service. I choose Joe Sheedy as my service advisor because I believe he delivers excellent service. This time he turned a routine visit into an exceptional experience. He definitely went over and above. A huge thank you Joe. More

Believe the hyperbole! Let's face it a lot of car dealers will tell you how much the customer really matters, how you're like one of the family, etc., etc. Ninety-nine perce Let's face it a lot of car dealers will tell you how much the customer really matters, how you're like one of the family, etc., etc. Ninety-nine percent of the time it's understood to be part of the typical hyperbole that comes with modern commercial advertising, so you probably can't imagine my consternation when 11 days after the warranty expired on my new (used) car purchase my vehicle developed a significant brake problem. Russ, Gail, and Dan, proved that with Shockley Honda they REALLY do care! Not only did I leave feeling completely satisfied with their response, but with a whole new sense of appreciation for how this dealership values my business. Shockley certainly proved this skeptic wrong - you can believe the hyperbole! Thank you, Shockley! (PS. I'd also like to send a shout out to Joe Sheedy who has taken exceptional care of me & my vehicle over the years.) More

Service Department As has always been the case, Shockley's Service Department continues to provide superior customer service. It is safe to say that Shockley has a cust As has always been the case, Shockley's Service Department continues to provide superior customer service. It is safe to say that Shockley has a customer for life. Keep up the good work. Regards, Carl Hyde More

Never again I have bought 4 new cars from this dealer. However, my days of buying from them are over. I will not support a dealer that has such terrible customer I have bought 4 new cars from this dealer. However, my days of buying from them are over. I will not support a dealer that has such terrible customer service and a horrendous service department. Once a car dealer loses it's credibility, it's almost impossible to get it back. The final straw with Shockley was when I took my car in for a recall notice. Honda had a recall notice for their power steering hose on certain makes/models (mine included). Although I had never had a problem with my power steering, I thought it was important enough to get it done before it became an issue. After the work was completed, I took my car to my normal repair shop as my car needed an oil change. My mechanic told me I was low on power steering fluid and topped it off. I didn't think much about it at the time as often fluid levels need to settle and topping off is pretty normal. A week later when I had my brakes done, I was told not only was my power steering fluid was low, but that there appeared to be a leak in the system. I found it odd that the dealer would mess up something like recall work, but I called to let them know the situation and was given a run-around. Now I'm going to have to drive my car for two weeks with this problem which is dangerous, and have to continually feed power steering fluid into it until I can give it back to a dealer's service department that I don't trust. Needless to say, Shockley has sold me a car (AND gotten my service work) for the last time. More

Excellent Service!!!!!!!!!!!! Jeremy is always very helpful, honest and good guy to work with. We have never taken our Honda cars anywhere else. We always go to Shockley because of Jeremy is always very helpful, honest and good guy to work with. We have never taken our Honda cars anywhere else. We always go to Shockley because of the excellent service we get. More

bwillett89 I use to deal with anyone in the service department that was available until I started dealing with Dan. I always make sure I work with him when I nee I use to deal with anyone in the service department that was available until I started dealing with Dan. I always make sure I work with him when I need my car serviced. I would definitely recommend him in a heartbeat to anybody! He is always very honest and extremely helpful! More

Wonderful service Everytime we go in for any service, we see Dan Atias. He is always very helpful, courteous and professional. We would recommend him in a heartbeat! He Everytime we go in for any service, we see Dan Atias. He is always very helpful, courteous and professional. We would recommend him in a heartbeat! He takes wonderful care of our van and the prices can't be beat! More