Ourisman Honda of Frederick - Service Center

I will come back to Shockley in the future Quick & friendly service. Employees were very knowledgable about the issues I was have with my Honda & quickly fixed the issues:) I highly recommend t Quick & friendly service. Employees were very knowledgable about the issues I was have with my Honda & quickly fixed the issues:) I highly recommend this service center & will return More

HE IS THE KING!!! Ron King was an amazing help!!! He answered all our questions and was very patient with us. We will definitely be back!!! Ron King rocks!! Ron King was an amazing help!!! He answered all our questions and was very patient with us. We will definitely be back!!! Ron King rocks!! More

Great customer service! I went in to Shockley Honda to have my car looked at. I spoke and dealt with Ron Sumangil. Not only did he make the process a lot easier but he went o I went in to Shockley Honda to have my car looked at. I spoke and dealt with Ron Sumangil. Not only did he make the process a lot easier but he went out of his way to make sure the job was done right! I really appreciate Ron and his great customer service. I highly recommend going to him and Shockley Honda More

In and Out I was on my way to work last week when I got a flat tire. Thankfully Shockley was right at the light, so I was able to pull off and have them look at I was on my way to work last week when I got a flat tire. Thankfully Shockley was right at the light, so I was able to pull off and have them look at it. Maurice was the advisor who helped me and made sure I was even to work on time. My tire only needed a plug but for not having an appointment, I was in and out! Thanks again More

In and out service I scheduled my maintenance online with no difficulty. On the day of the appointment I drove in and was greeted by the service attendant. They explaine I scheduled my maintenance online with no difficulty. On the day of the appointment I drove in and was greeted by the service attendant. They explained all that would be done to my car, and I advised that I would be waiting for it. I settled into their lounge with a good book and it seemed in no time the car was ready, and washed. I have always enjoyed excellent service at Shockley Honda. More

Trustworthy and quick I totally trust Chris Drennan from Shockley Honda to have my car fixed with what is needed and nothing more! I tried other places but never felt confi I totally trust Chris Drennan from Shockley Honda to have my car fixed with what is needed and nothing more! I tried other places but never felt confident with anyone other than Chris. He's friendly, patient, and always able to squeeze me in during emergencies. I will not go anywhere else to attempt to save money because it always costs me more money in the end. I have been a customer for over 8 years and counting. More

Service needs some work Great mechanical service, they replaced my battery which was under warranty since it was low and would be sketchy int he winter. The detialing was sec Great mechanical service, they replaced my battery which was under warranty since it was low and would be sketchy int he winter. The detialing was second rate missing handle bar surfaces and comparment surfaces. The timing was horrible almost making me late to pick up my Daughter at day care. I left the car at 8 am for an oil change and a basic detail. asked for completion by 4pm. By 4:30 I had to get a ride to sjop and track down my car to not miss pickup at 5 pm. More

Tremendous and responsive service My Acura limped into the dealership with engine/transmission problems this week and Chris Drennan and his team took care of it within a day (without a My Acura limped into the dealership with engine/transmission problems this week and Chris Drennan and his team took care of it within a day (without an appointment) and it's running fine again. I always get responsive and professional treatment from Shockley employees. Totally satisfied. Over 20 years now. Chris is just incredible. More

Poor Service - Had 2 chances at it Had an Air Bag recall on our Pilot. They could not get us right in because they had to "Order it". They scheduled an for 8:30 appt. We also had a is Had an Air Bag recall on our Pilot. They could not get us right in because they had to "Order it". They scheduled an for 8:30 appt. We also had a issue with the automatic doors locks and asked them to provide an estimate of repair. Close to 5pm that afternoon we get a call about the problem with the door locks and they said they should finish it up around 6 PM. This is not acceptable to me. We actually dropped the car off the night before. We should have had a call by noon about the repairs. I have a father in law sick at home and had to rearrange my evening to pick up the car later. Not thrilled with their service. We'll see how they treat me with my CRV Air bag recall next week!! Part 2 CRV Had to wait 2 weeks for the Air Bag and 2 other recalls to come in for the CRV and they made the appt. Took the car in at 7:30 & got a call for pick-up around 11am. I thought great a lot faster this time. I get there and they gave me the wrong key for my car. Can't find it anywhere. I had to stand around for 25 minutes while they looked for it. They finally found it with other ticket with the same last name. Really? Then they called me over to tell me one of the recall parts they don't carry in stock so they had to order it and now I have to bring the freakin car back into to be serviced. They had 2 weeks to get these parts in. "Sorry Mr. Hall but we can have it tomorrow." "YOU HAD 2 FREAKIN WEEKS!! NOW I HAVE TO REARRANGE MY SCHEDULE TO BRING THE CAR BACK IN!!" I reduced my rating down from a 3 to 2. While I was standing there for 25 minutes, all I heard was the receptionist fielding complaining customer calls and listening to her answer the calls like it was an inconvenience. Then she would make faces and sounds about whoever was on the phone. Very unprofessional. This is why I stopped going to Shockley Honda. Poor service... If it wasn't for the recalls, I would not visit there. Do yourself a favor and find a local mechanic. More

Strut New to area and our Honda Pilot required repairs to tire and strut. Repairs were performed and completed as promised. Our service representative was New to area and our Honda Pilot required repairs to tire and strut. Repairs were performed and completed as promised. Our service representative was Chris. The staff and the environment within the Service Dept was friendly, helpful and professional. We shall turn to Shockley Honda for all our future servicing needs. Thank you! More