Ourisman Honda of Frederick - Service Center

Iam Proud & Honored to be part of the Shockley Family, Thnx to Mike Morales knowledge on the step by step process of my purchase.. Having a staff like Mr. Morales is why Shockley Honda is #1......ty H. S Thnx to Mike Morales knowledge on the step by step process of my purchase.. Having a staff like Mr. Morales is why Shockley Honda is #1......ty H. Snell...aka Spider More

David! David! David! Ask for David Salvas! I recently bought a 2020 CRV and David made this process not only easy but fun and exciting. He has the best personality that makes you feel so comfortable, lik bought a 2020 CRV and David made this process not only easy but fun and exciting. He has the best personality that makes you feel so comfortable, like you are buying a vehicle with a friend. The whole Shockley staff have been nothing but professional, friendly, and quick to answer any questions! I couldn't be any more happier with my experience at Shockley and my dealer, David. David and the whole Shockley family are a 10 in my book! More

Everyone was super nice and professional, Mark Lawson was very helpful and clear about everything, really good service. Really glad to have bought my first care there! very helpful and clear about everything, really good service. Really glad to have bought my first care there! More

Great service. Mark made the car buying experience as smooth as possible and was a pleasure to work with. Overall a great place and would buy a car here again. smooth as possible and was a pleasure to work with. Overall a great place and would buy a car here again. More

Horrible customer service. My Honda Odyssey literally burned up on my drive home from Shockley Honda service. Took four months for a returned phone call. My opinion is they are dismissive, disrespectful burned up on my drive home from Shockley Honda service. Took four months for a returned phone call. My opinion is they are dismissive, disrespectful and dishonest. Proud family brand. 🙄 would give 0 stars to Gail Sterling, Michael Shockley, and the shockingly rude Marissa Shockley. To the latter — community service is meaningless when you’re ripping off your customers. No ethics! My advice: don’t trust them to wash your car. More

My wife and I bought our first new car together here. Mark, and the rest of the staff were incredibly kind and caring through the whole experience! Mark, and the rest of the staff were incredibly kind and caring through the whole experience! More

Great service with friendly touch Purchased my 2010 Honda Sport Fit and have taken it to Shockley for ALL recommended services since then. Chris has always been my go-to service adviso Purchased my 2010 Honda Sport Fit and have taken it to Shockley for ALL recommended services since then. Chris has always been my go-to service advisor. In my experience he is diligent, conscientious, friendly and honest. All work by the service department technicians has been done properly the first time, every time. More

Not much help with Paint Peeling (Honda Pilot 2014) I would not even give one star to Shockley honda. The paint on top of my HONDA PILOT (2014) is peeling and I you must go to a dealer to fulfill the r I would not even give one star to Shockley honda. The paint on top of my HONDA PILOT (2014) is peeling and I you must go to a dealer to fulfill the requirements from American Honda. Yes, I did not purchase my car from Shockley but you would think I would be treated with respect and honesty as if I had purchased my car from this dealer. In response to the public response received by Shockley Honda. Within the first sentence I will call out that this is not my paint issue. This is a Honda paint issue that continues to be neglected and pushed under the radar so that it does not become public. Now onto your statement regarding your advocacy for the Honda paint issue. Please let me know if I received improper counsel from your staff and Honda that in order for someone to put a claim thru Honda I must speak with a dealership-True? Because both Honda and your dealership mentioned this was the required process and I can forward that email to you. Now onto some other interesting points I would like to make the Paint protection warranty you mentioned I was able to reach out (Simoniz) and addressed the paint issue and even sent them a picture. They were able to confirm that “we would not have been able to cover this issue; paint protection warranty protects the surface of the paint against bird droppings, tree sap, hard water, etc.” If I had purchased this warranty that you suggested if would not have been covered and they would not be able to assist with the Honda paint issue that we are trying to address. My only hope is that all the warranties that have been currently sold to customers were explained properly. If you would like the contact information to verify I would be more than happy to supply. I don’t believe you went to “Bat” for me. I did not purchase my vehicle from you and you did the minimal and required steps in order to satisfy your requirements from American Honda. In closing, to the paying customers that purchased your car at Shockley Honda in the last couple of years please be prepared for these statements: I know that I sold you this car but I did not have prior knowledge of the paint issue. I will deny there is anything wrong with the paint. It must have been something you had done. I will not stand behind a product I represent – I am only here to sell and service the vehicle. I am truly sorry for the customers that are going to go through this ordeal and to the future customers: More

Fast Check in with Amazing service New to the area, I took my son’s 2019 Honda Pilot to Shockley Honda for the first maintenance check-up. As I pulled into the service area, I was warml New to the area, I took my son’s 2019 Honda Pilot to Shockley Honda for the first maintenance check-up. As I pulled into the service area, I was warmly greeted by Service Advisor, Maurice Summers . Informing him I didn’t have a scheduled appointment, he happily assured me it was no problem, After getting some initial information, I was told the wait time would be between 1-2 hours but, he would do his best to get me out faster. He then directed me to the waiting area where I could read magazines and feast on free snacks and coffee. In actuality, the wait time was less than an hour , which was AWESOME! My experience with Maurice Summers at Shockley Honda from start to finish was EXCELLENT! Would I go anywhere else for service in the future-NO way! More

Service Department Saved my Family Vacation! While travelling with my wife and 3 children from Massachusetts to Florida, we had some car trouble. Towed to Shockley Honda late at night with no app While travelling with my wife and 3 children from Massachusetts to Florida, we had some car trouble. Towed to Shockley Honda late at night with no appointment obviously. Even though they had over 100 appt's the following morning they took car right in and got us taken car of within a few hours. Thanks to Terri our Service Advisor, Matt the Technician and Dave the Service Manager my family and I were able to continue on with our long road trip! Van has been running great ever since that visit. Great service!! State of the art facility! Everyone went out of their way to make sure we were taken care of. More