Ourisman Honda of Frederick - Service Center

Car has less than 13000 on it, started it this morning, and every warning light is on, and I've lost power steering. I call up Shockley and tell them this, and they say "What if we see you in three days?" and every warning light is on, and I've lost power steering. I call up Shockley and tell them this, and they say "What if we see you in three days?" Not, "We can get you in, diagnose it, and then we'll have to wait", not "We're booked up, but you could try XXX" just "See you in three days!" I'm glad I wasn't actually stranded anywhere, because I'm sure they wouldn't be sympathetic in the least. More

This dealership has been continuously terrible--from oil changes that take forever; getting xxxxxx around with prices; paying for their "scotchguard" service (to which they said they applied it, but then I changes that take forever; getting xxxxxx around with prices; paying for their "scotchguard" service (to which they said they applied it, but then I got a call back saying they actually didn't, and made no attempts to assuage the impact of delivering my car to their store AGAIN); and now getting xxxxxx around by a recall notice. I called Shockley, was told they didn't have any parts in (for a *national* recall, mind you), and that it'd take 1-2 business days for it to get in, and no, it wouldn't take an "hour to an hour and a half" to get the service done (as stated by Honda themselves in the recall announcement letter), it'd take 2-3 hours. TWO WEEKS GO BY without hearing from them, when I have to call and figure out what moron had their head up their rear end (it's always the Shockley family, by the way, and remember: crap rolls downhill). Go anywhere else, Shockley doesn't deserve your business. More

Working with Luis Navarijo was absolutely seamless, awesome, and i never felt like he was trying to be pushy with anything. Very laid back and very understanding. With it being my first car, Luis got m awesome, and i never felt like he was trying to be pushy with anything. Very laid back and very understanding. With it being my first car, Luis got me a great deal on my car, I absolutely love it. He was able to get me a Loner car while my car is in the shop getting my accessories put in and he has been very communicative. The place is very professional and everything is very friendly. Luis manager was able to cut me a deal on my trade in which i was grateful for. Just an overall awesome deal and experience. Highly recommend. More

Mr. Mark Lawson was GREAT!!! He assisted me with my civic purchase today! He was very patient ( this was my first car buying experience and I had a lot of questions) and informative. I’d recommend him to any purchase today! He was very patient ( this was my first car buying experience and I had a lot of questions) and informative. I’d recommend him to anyone. Thanks again !! More

I want to thank Nate Janes for all he has done for me by fixing my car. He is the best service advisor that I every had to deal with. He call me and let me know what was going on with my car and he did not fixing my car. He is the best service advisor that I every had to deal with. He call me and let me know what was going on with my car and he did not send it back to me until it was fixed. My car runs real good and I'm loving it. My car will be with Shockley Honda and the next car that I buy will come from Shockley Honda. Nate Janes is the best and he knows how to keep his customers happy and stress free. Once again thank u for all u did for me. More

I purchased my new vehicle at Shockley. This was the easy purchase I’ve ever made. Friendly staff and great service. Definitely will return again purchase I’ve ever made. Friendly staff and great service. Definitely will return again More

My experience was amazing!!! Mark Lawson and Candice make me feel so comfortable. Thank you Mark for explaining and be patient with me! Candice was so patient! Thank you f me feel so comfortable. Thank you Mark for explaining and be patient with me! Candice was so patient! Thank you f More

Wonderful service, thank you for keeping my Honda in good shape. Price was fair and the car drives great. Thanks again for everything. Thank you again. shape. Price was fair and the car drives great. Thanks again for everything. Thank you again. More

We've purchased and had our vehicles serviced here for years and our latest service visit was nothing less than excellent! Maurice Summers did an amazing job of keeping us informed in a timely manner of w years and our latest service visit was nothing less than excellent! Maurice Summers did an amazing job of keeping us informed in a timely manner of what needed to be done and when we could pick up our Pilot. We will continue to return to Shockley for our service needs! More