Ourisman Honda of Frederick

Good Buying Experieces and Price It is a very good experience for me, Jon is fantastioc and he did not play games when we arrived, i like this car dealership and i already refered thi It is a very good experience for me, Jon is fantastioc and he did not play games when we arrived, i like this car dealership and i already refered this dealer and Jon to my friends, will come back again for Honda More

Shockley's Superb Sales and Service As a very satisfied Shockley Honda customer for more than two years, I returned in early April to trade my 2012 Accord Coupe V6 for a 2014 four-door As a very satisfied Shockley Honda customer for more than two years, I returned in early April to trade my 2012 Accord Coupe V6 for a 2014 four-door Accord V6. All three employees with whom I dealt--Russ Hawthorne, Justin Todd, and Jonathan Price--provided outstanding service in every respect. They were on-time, well-prepared, and very responsive. There was no pressure. Jonathan trained us well on the navigation, audio and phone features, and he gave us a standing invitation to return as needed for more detailed training. This is a high-quality professional dealership which provides consistently superb service. Russ runs a tight ship of very highly motivated and customer satisfaction oriented team players. We are pleased. George Bolling, Thurmont, MD More

Jon Price was so wonderful to work with. His knowledge on the Odyssey was amazing. Jon went at great lengths to show me all the Odyssey can do. He took the time to explain everything. I will be referring Jon the Odyssey was amazing. Jon went at great lengths to show me all the Odyssey can do. He took the time to explain everything. I will be referring Jon and Shockley to all my friends and family. Shockley Honda made the car buying experience enjoyable and easy. Their customer service is outstanding! More

My experience at Shockley Honda this past weekend was exactly what I had hoped for. Our salesperson, Nakeya Minor, was friendly and very knowledgeable about the vehicle that I purchased. I had questions exactly what I had hoped for. Our salesperson, Nakeya Minor, was friendly and very knowledgeable about the vehicle that I purchased. I had questions about the financing of the vehicle and she was extremely patient in explaining the details, numerous times, too me. This is our third Honda from this dealership and I really can't see myself using another one for my purchases or maintenance work. Adding Nakeya to the sales team was a great move!!! Love her !!! Thanks Nakeya!!! Kevin More

I purchased a 2014 Honda Pilot in late January. The service during the sales process started out well and ended on a sour note. I negotiated a deal throughout the week with an arranged pick up of 6:30 service during the sales process started out well and ended on a sour note. I negotiated a deal throughout the week with an arranged pick up of 6:30 pm. I arrived a little early to start the paperwork so I could get out quickly (an hour according to Derek). Derek was working multiple deals and I felt like I was not the priority. Even after the paperwork was completed my car was stuck in cleanup. It was a busy day for them and despite the fact I had made a deal the day prior my vehicle was at the back of the line. I didn't leave the dealership until 9 pm and I had my kids with me including a 1 year old, leading to a long ride home. I emailed Marisa Shockley, the VP, to voice my frustration. She did not even give me the courtesy of a personal reply. Instead admin personnel responded only to say we're sorry you felt disappointed. This disappointment continues today as I was told I need to handle the title and registration because it is out of state, which is fine except they just handed it off to me with less than 30 days before the temporary tags are set to expire. I'm not saying don't buy a car from them, just don't expect them to go out of their way to make you a repeat customer. More

The service for my Accord Hybrid purchase was excellent and I am confident that will continue going forward as needed. All personnel both visible and behind the scene did a wonderful job. The bottom line and I am confident that will continue going forward as needed. All personnel both visible and behind the scene did a wonderful job. The bottom line was that I am highly satisfied and I give Shockley a 5 out of 5 where 5 is the highest rating! More

After getting the run around at several others dealers the team at Shockley went above and beyond to work with me. They got me the car I wanted for the price I wanted with no games being played. This was the team at Shockley went above and beyond to work with me. They got me the car I wanted for the price I wanted with no games being played. This was my first time buying a new vehicle and they made it very easy. Thank you everyone at Shockley. You are AWESOME! More

Went to have a spare key made and buy floor mats. Both of the service people and the front desk staff were very helpful and pleasant. They even checked my tires and all the fluids. I will definitely rec of the service people and the front desk staff were very helpful and pleasant. They even checked my tires and all the fluids. I will definitely recommend Shockley Honda to everyone and use them myself. Very good More

I visited this dealership twice in three days: first, to do research on color/body style and second to take a test drive. I ended up making a purchase. Each time I met a representative, either online or i do research on color/body style and second to take a test drive. I ended up making a purchase. Each time I met a representative, either online or in person, I was treated with respect, friendliness and an interest in meeting my goal without undue pressure. They were more interested in developing a working connection rather than 'making the sale' at that moment. Further, the facility was easy to get around and comfortable. More

We had a good shopping experience with Shockley Honda. My wife and I had been shopping for a used or new car for a month. We visited several dealerships. Derek was great to work with. He was not pushy My wife and I had been shopping for a used or new car for a month. We visited several dealerships. Derek was great to work with. He was not pushy at all. Shockley was able to match the lowest quoted price that I got from another dealership. They also have a kids room to keep the kids busy while we were filling out the paperwork. Would recommend to a friend. More