Ourisman Honda of Frederick

Very helpful! I started looking for a new Civic. Mark did everything he could to make a deal work, not in my budget. I left with no new car. After I came to terms w I started looking for a new Civic. Mark did everything he could to make a deal work, not in my budget. I left with no new car. After I came to terms with my budget, a week later, I found the perfect used Civic on the web site. I called Mark and he was able to pull the keys and hold it until I came in later that day. He was so helpful getting it to the payments that I could afford. So nice and helpful. Justin was the finance guy that helped us get a better rate than was originally offered. He was also able to get us gap coverage and a warranty that we would of gone without, if he was not so helpful with the numbers. This was my second car purchased from Schockley Honda and I will always go back. More

Came in for one, left with two I came in after getting a mail flyer with a too-good-to-be-true trade offer for our Pilot. I left with a new Pilot, AND a new 2014 Insight for use as I came in after getting a mail flyer with a too-good-to-be-true trade offer for our Pilot. I left with a new Pilot, AND a new 2014 Insight for use as a commuter car. The markdown on the Insight made it impossible to turn down, and we broke even on our payments on the new Pilot - a four model year upgrade for the same monthly payment. Mark was great, as were Justin in finance and the sales manager, Charlie. They fed me lunch (they were having a cookout) and were very hospitable - they had to rearrange the showroom floor to get the Insight out for a test drive, but did it gladly. As good a car-buying experience as you can have. More

Great Service I came in need of a gas efficient car to replace my truck. Mark Lawson helped show me what was available in my price range and showed me all the featu I came in need of a gas efficient car to replace my truck. Mark Lawson helped show me what was available in my price range and showed me all the features and incentives. All in all I got a good price and great customer service. More

Top Qualitty--with a friendly smile Buying a car at Shockley was the best experience we have ever had. We are a retired couple looking for someone we could trust and an affordable new Buying a car at Shockley was the best experience we have ever had. We are a retired couple looking for someone we could trust and an affordable new car. We found them both with Bill Collings and Shockley Honda Richard and Barbara More

Best car buying experience! With a family with two babies, Bill was extremely patient with us. He answered all of our questions and helped us buy the perfect car. With a family with two babies, Bill was extremely patient with us. He answered all of our questions and helped us buy the perfect car. More

No Clue The girl I dealt with had no clue what she was doing, I told her what I wanted and what I would pay, and she came back with a totally unacceptable off The girl I dealt with had no clue what she was doing, I told her what I wanted and what I would pay, and she came back with a totally unacceptable offer. I get the feeling this dealer doesn't sell many cars. More

Awesome service I came in looking for a vehicle better on gas. I wasn't sure I could get it today and explained it to my salesman Mark Lawson.. He asked what I was lo I came in looking for a vehicle better on gas. I wasn't sure I could get it today and explained it to my salesman Mark Lawson.. He asked what I was looking for and I told him. Right off the bat he was extremely friendly and very helpful. Even as my 6 month old daughter started crying and my 9 year old was getting impatient he never once got irritated .. He has an amazing personality and he took great care of us. I would recommend him to anyone looking to buy a vehicle.. His knowledge and professionalism is beyond words.. I am now the proud owner of a 2015 Honda civic lx. Thanks again Mark!! More

Easiest and Nicest Car Buying Experience EVER!!! Before walking into Shockley I send an email inquiring about trading a Ford lease for a Honda Odyssey. Before I finished reading the FAST reply, I had Before walking into Shockley I send an email inquiring about trading a Ford lease for a Honda Odyssey. Before I finished reading the FAST reply, I had a call from Bill Collings, who made me very comfortable with the transition as he inquired about my needs. With an appointment set, my husband and I set off to Shockley, with our 'buying guard' up, but were happily surprised when we entered the fun and relaxed environment. Bill never rushed us, entertained my daughters and made it the easiest buying/financing experience in 25 years! Thank you Bill. We refer you to EVERYONE and we LOVE our minivan!!!! More

Cap for hubcap During a visit to the service center a technician noticed a Honda emblem cap missing from one hubcap. We couldn't determine how it became missing. G During a visit to the service center a technician noticed a Honda emblem cap missing from one hubcap. We couldn't determine how it became missing. Gail Sterling and her team replaced the cap for free! This loyal Shockley customer deeply appreciated the help! More

Knowledgeable, pleasant and professional service Friendly and on the ball. I was at dealership twice in 1 day to buy my daughters car and I liked hers so much as well as the customer service so I wen Friendly and on the ball. I was at dealership twice in 1 day to buy my daughters car and I liked hers so much as well as the customer service so I went back the same evening and got myself a car. It was a great experience and I plan to buy all my future cars from Bill at Shockley. More