Ourisman Honda of Frederick

Trustworthy and quick I totally trust Chris Drennan from Shockley Honda to have my car fixed with what is needed and nothing more! I tried other places but never felt confi I totally trust Chris Drennan from Shockley Honda to have my car fixed with what is needed and nothing more! I tried other places but never felt confident with anyone other than Chris. He's friendly, patient, and always able to squeeze me in during emergencies. I will not go anywhere else to attempt to save money because it always costs me more money in the end. I have been a customer for over 8 years and counting. More

Old car Dead, New car purchased Mark was the first to respond to an e-mail inquiry. Nearly immediately. He was a consummate professional throughout the entire process. He worked wi Mark was the first to respond to an e-mail inquiry. Nearly immediately. He was a consummate professional throughout the entire process. He worked with me through he entire process. I would certainly recommend him. More

Service needs some work Great mechanical service, they replaced my battery which was under warranty since it was low and would be sketchy int he winter. The detialing was sec Great mechanical service, they replaced my battery which was under warranty since it was low and would be sketchy int he winter. The detialing was second rate missing handle bar surfaces and comparment surfaces. The timing was horrible almost making me late to pick up my Daughter at day care. I left the car at 8 am for an oil change and a basic detail. asked for completion by 4pm. By 4:30 I had to get a ride to sjop and track down my car to not miss pickup at 5 pm. More

Tremendous and responsive service My Acura limped into the dealership with engine/transmission problems this week and Chris Drennan and his team took care of it within a day (without a My Acura limped into the dealership with engine/transmission problems this week and Chris Drennan and his team took care of it within a day (without an appointment) and it's running fine again. I always get responsive and professional treatment from Shockley employees. Totally satisfied. Over 20 years now. Chris is just incredible. More

Great Service! Everyone at Shockley Honda was so friendly and helpful. It made the car buying process incredibly easy and I would absolutely recommend them to anyon Everyone at Shockley Honda was so friendly and helpful. It made the car buying process incredibly easy and I would absolutely recommend them to anyone! More

Awesome Customer Service! I visited Shockley Honda knowing exactly what I wanted: a 2015 Honda CR-V. I had done my research on the CR-V and knew exactly what trim I was interes I visited Shockley Honda knowing exactly what I wanted: a 2015 Honda CR-V. I had done my research on the CR-V and knew exactly what trim I was interested in and the price I was looking to pay. As soon as we walked in the door, we were greeted by Dante. He was super helpful and thorough in his explanations throughout the whole process. When the time came to discuss price, Dante and management were very accommodating in meeting me at the price I suggested and was willing to pay! They were also very accommodating with warranty pricing when I was initially uninterested in purchasing an extended warranty. Though I did not purchase a service plan from them (mainly because I use an independent mechanic at home in VA), I would most definitely give Shockley Honda my business again in some way! The entire staff made it an overall pleasant experience. More

Awesome Experience! I went in just wanting to test drive a car and told him I had no intentions of buying so if he didn't want to deal with me that's fine. He said no id I went in just wanting to test drive a car and told him I had no intentions of buying so if he didn't want to deal with me that's fine. He said no id love to help you out and give you all he information you need. He was a super nice guy and very honest! Would love to by a car from him but I live in OK and didn't want to pay for double taxes. More

First time buy made easy This was my first time buying a car and i couldn't be happier with my experience. I dealt with both Mark Lawson and Justin Todd. These two made this This was my first time buying a car and i couldn't be happier with my experience. I dealt with both Mark Lawson and Justin Todd. These two made this first time buy very easy and a lot less nerve racking. They both were very professional, fun to talk to, very informative and best of all they applied zero pressure on me to buy this 2002 Chevrolet Monte Carlo SS. I really can't thank them enough for the experience they gave me here at this dealership. I do highly recommend this dealership. More

Wonderful experience at Shockley Honda! The staff at Shockley Honda were great! They were very accommodating of all of my needs when I went to purchase a new car. Thomas Barker was able to The staff at Shockley Honda were great! They were very accommodating of all of my needs when I went to purchase a new car. Thomas Barker was able to give me a great price for the car that I loved and went above and beyond to ensure that I had a great experience at Shockley! More

Poor Service - Had 2 chances at it Had an Air Bag recall on our Pilot. They could not get us right in because they had to "Order it". They scheduled an for 8:30 appt. We also had a is Had an Air Bag recall on our Pilot. They could not get us right in because they had to "Order it". They scheduled an for 8:30 appt. We also had a issue with the automatic doors locks and asked them to provide an estimate of repair. Close to 5pm that afternoon we get a call about the problem with the door locks and they said they should finish it up around 6 PM. This is not acceptable to me. We actually dropped the car off the night before. We should have had a call by noon about the repairs. I have a father in law sick at home and had to rearrange my evening to pick up the car later. Not thrilled with their service. We'll see how they treat me with my CRV Air bag recall next week!! Part 2 CRV Had to wait 2 weeks for the Air Bag and 2 other recalls to come in for the CRV and they made the appt. Took the car in at 7:30 & got a call for pick-up around 11am. I thought great a lot faster this time. I get there and they gave me the wrong key for my car. Can't find it anywhere. I had to stand around for 25 minutes while they looked for it. They finally found it with other ticket with the same last name. Really? Then they called me over to tell me one of the recall parts they don't carry in stock so they had to order it and now I have to bring the freakin car back into to be serviced. They had 2 weeks to get these parts in. "Sorry Mr. Hall but we can have it tomorrow." "YOU HAD 2 FREAKIN WEEKS!! NOW I HAVE TO REARRANGE MY SCHEDULE TO BRING THE CAR BACK IN!!" I reduced my rating down from a 3 to 2. While I was standing there for 25 minutes, all I heard was the receptionist fielding complaining customer calls and listening to her answer the calls like it was an inconvenience. Then she would make faces and sounds about whoever was on the phone. Very unprofessional. This is why I stopped going to Shockley Honda. Poor service... If it wasn't for the recalls, I would not visit there. Do yourself a favor and find a local mechanic. More