Ourisman Honda of Frederick

Purchase Worked with Thomas Barker on the purchase of my vehicle. He, as well as the entire staff I dealt with, were very friendly and professional and made Worked with Thomas Barker on the purchase of my vehicle. He, as well as the entire staff I dealt with, were very friendly and professional and made my purchase less stressful. I purchased my first Honda at Shockley in 1984. When I was in the market for a new car, I remembered how Shockley met all my expectations. 32 years has not changed their philosophy of good customer service. The team at Shockley was a pleasure to work with once again. More

Salesman lie Purchased car but I promise you I would not do it again don't waste your time price was good but customer service was not good Purchased car but I promise you I would not do it again don't waste your time price was good but customer service was not good More

Service experience Had to have the air bag replaced so stopped in and got that done. While there they let me know the passanger side was to be replaced also, so when the Had to have the air bag replaced so stopped in and got that done. While there they let me know the passanger side was to be replaced also, so when the part came in stopped by and in the process a stud was broken and ended up in a loaner until new part came. All in all the experience was great they explained everything and were very helpful More

A++ Experience Had the pleasure of working with Thomas Barker who was fantastic. The entire staff was very kind and respectful as we were just gathering information Had the pleasure of working with Thomas Barker who was fantastic. The entire staff was very kind and respectful as we were just gathering information to start our journey. They did a great job in staying in contact with us and making sure they could meet all of our needs and worked with us to get a great deal. Thomas was the man and I would love to shop and purchase from him any day of the week! More

Great service in buying my CRZ Shockley Honda has impressed me with their attentive and speedy service and now, after getting 295000 miles on my Honda due to this great service, the Shockley Honda has impressed me with their attentive and speedy service and now, after getting 295000 miles on my Honda due to this great service, the sales team impresses me with the knowledge of their products, friendliness, attention to my needs, and ability to get to me the car that fits me. I am sure I am off to a great start as I start off with my new 2016 CRZ just like my previous Civic- a satisfied customer. Thanks Shockley Honda! More

Great experience I decided to replace my leased vehicle with a new Honda. Dante and the finance team provided excellent customer service which contributed to an overa I decided to replace my leased vehicle with a new Honda. Dante and the finance team provided excellent customer service which contributed to an overall great experience with my purchase. Keep up the great work. More

First new car in many years I had been researching new vehicles selections and had decided to purchase a Honda CR V EX L. Based on reviews of the CRV and Shockley Honda, I visi I had been researching new vehicles selections and had decided to purchase a Honda CR V EX L. Based on reviews of the CRV and Shockley Honda, I visited and was impressed with the attentive staff and beautiful facility. I had a trade in and was given a fair value and an excellent price for my new car. The entire process was smooth, friendly and caring.They review the technology and operation of the vehicle before you leave the dealership. That was awesome! I highly recommend Shockley, and want to thank Alison, Jon, Justin, Alice and Crystal for a great experience! More

Great Experience! I recently decided to replace my old vehicle with a new car. I reviewed all the vehicles in my price point on just about all the sites I could find on I recently decided to replace my old vehicle with a new car. I reviewed all the vehicles in my price point on just about all the sites I could find on the internet in order to come to my decision. I kept coming back to Honda. The car I was replacing was a 2000 Miata - a fun, easy to maintain vehicle that had given me great service for 94,000 miles. The dealer that I purchased it from was excellent and provided good service. I also own a 2006 Honda Civic EX that I had bought new at Shockley. As they have always taken care of me for both sales and service - I drove down to the dealership to play touchy/feely with the new Honda Civic EX-L. I had previously spoken with Dante Velasquez on the phone and looked him up! We took one out for a test drive, played with the new electronics and other features and sat down to deal. I was not looking forward to the car-buying "grind" and was pleasantly surprised when they evaluated my trade, made me an offer, the Sales Manager stepped in as usual, and when I declined the first offer, met my price and after a phone call with the boss - my wife (head of my finance department) we had a deal. It was that easy! No grind, no pressure and no baloney! Dante was very professional, knowledgeable and wonderful to work with. Go see him for a great car buying experience! I might add, I had been in the wholesale/retail automobile business for over 35 years from an apprentice mechanic to Owner Relations management with a major, big 3 auto manufacturer so I know apples from oranges! If you want the total package - sales, service, parts, customer service and friendliness - go to Shockley Honda! More

Smooth and easy purchase. Highly recommend this dealership with its professional and caring employees. Trade in and buying new car was a very pleasant experience. Facility is n Highly recommend this dealership with its professional and caring employees. Trade in and buying new car was a very pleasant experience. Facility is neat, clean, and inviting. More

Excellent customer service and quality repairs The service and repairs on my car were done quickly and efficiently.Mr Sheedy is a very friendly and professional employee. Shockley Honda also has a The service and repairs on my car were done quickly and efficiently.Mr Sheedy is a very friendly and professional employee. Shockley Honda also has a very large and clean waiting room with a large screen tv.( and the coffee there is good too) More