Ourisman Honda of Frederick

Excellent Overall Experience! I was in a hurry - had a deadline, knew what I wanted, what I wanted to pay, what I wanted for my trade, and my Sales Rep Andy got me in and out on ti I was in a hurry - had a deadline, knew what I wanted, what I wanted to pay, what I wanted for my trade, and my Sales Rep Andy got me in and out on time. Second vehicle purchase from Shockley - great sales and service center. More

Unprofessional Justin Todd Talks down to customers, asks inappropriate questions about private personal life, arrogant, jack-xxx, slammed employer/boss on their practices, poor Talks down to customers, asks inappropriate questions about private personal life, arrogant, jack-xxx, slammed employer/boss on their practices, poor financial advice, tried giving personal financial advice when not solicited (he is not a licensed financial advisor), cursed several times during loan processing. More

Awesome I arrived on the premises of Shockley Honda on a weekday in the evening. I was saw a representative that was not busy so I introduced myself and she i I arrived on the premises of Shockley Honda on a weekday in the evening. I was saw a representative that was not busy so I introduced myself and she introduced herself as Krystal Swanson (I knew we would be get along just fine.) Actually, it was as if I had known her for years (she was very amiable in her demeanor.) She knew what I wanted and she immediately started working on the needs assessment for me but I already had everything in place ready to go. I had inquired about a new 2017 Honda Accord Hybrid Touring and we looked for a car that matched my needs. We found the care that I liked with the same criteria and we began the process for the deal. We worked on the deal for about 3-4 hours and that was the end of day 1 at Shockley Honda. On Day 2 of my Honda adventure, I came back on a Saturday when the dealership opened at 9am. As usual Krystal gave me a big, warm, welcoming smile and greeted me. I changed the specifics of the deal because I had too much negative equity on the car so we decided not to trade in the original trade and pursued a different tactic. Now, we are trading in my brother's used 2011 silver corolla S with 88448 miles with a little less negative equity (about 7570 USD). We got a trade appraisal worth about 6300 USD (we agreed to the amount). My brother had signed over the car to me today and indicated that the transfer should go to me in my name. Anyways, we began a new deal and I wanted a used vehicle. Brian, the finance representative wanted me to go with a new car versus a used vehicle so I listened to his logic (I didn't quite understand), but I got the jest of it. We had to try and look for a new 2017 Honda Accord LX to have the approval odds be better for the deal in order to have it financed and approved. At this point, it is about getting the deal approved so I could finance the deal. Brian said he would work on it for today and told me that he would call me on Monday. This concludes my experience with Shockley Honda over the course of 2 days. I had a fantastic experience from start to finish on the 2nd time around! Thank you Kayle, Krystal, and Justin for the superb experience at your Honda dealership! More

Wonderful experience Very helpful. Moved us through quickly. Would refer anyone I talk to. They helped us find exactly what we were looking for at an affordable price. Very helpful. Moved us through quickly. Would refer anyone I talk to. They helped us find exactly what we were looking for at an affordable price. More

Oil Change & service Update I received great service from Lucas Silver. He was very professional and helpful in explaining to me what I needed done on my car. I trusted his rec I received great service from Lucas Silver. He was very professional and helpful in explaining to me what I needed done on my car. I trusted his recommendation and was very pleased on well the car performed after it was serviced. Thanks Lucas! More

EXCELLENT CUSTOMER SERVICE I was super satisfied with service that I received from Shockley Honda. Gary Brooks was my Sale Consultant and he did a great job in helping me choos I was super satisfied with service that I received from Shockley Honda. Gary Brooks was my Sale Consultant and he did a great job in helping me choose a car that was in my price range. He was very patient and wait for me to make up my mind. He also call to check up and see how my car was and everything was going well. Gary also have me take a picture with him. I would recommend him to anyone. More

Buying a new car Excellent customer service. Greeted at the door by Bill Collings who helped us select a beautiful new Honda Accord. Fast and easy purchase! Met with G Excellent customer service. Greeted at the door by Bill Collings who helped us select a beautiful new Honda Accord. Fast and easy purchase! Met with George Canova who went through all the details with the car and explained thoroughly how each button worked. Was a great experience. Phil Rau did our financing and was very efficient and expertly completed the paperwork with ease. Made for a wonderful experience. More

Horrible, stay away! STAY AWAY FROM THIS DEALERSHIP!!! They sell lemon cars and they won't fix it! I purchased a car from August 26, 2016. The car only has 62k miles 2010 STAY AWAY FROM THIS DEALERSHIP!!! They sell lemon cars and they won't fix it! I purchased a car from August 26, 2016. The car only has 62k miles 2010 CRV. 3k miles later the car died on me twice, one in my driveway and one in the middle of the road and it's xxxxxxxx. I called the dealership and talked to the used car manager Jon Price. He basically said I'm xxxx out of luck and he can't do anything except Bring it in. I was not gonna risk driving 1hr and risk my car dying on the interstate. I bought the car 08/16 few months ago and only put 3k miles. There is no way a recently purchased used car would just die on me in the road. I WOULD NOT RECOMMEND SUCH HORRIBLE BUSINESS PRACTICE WITH NO REGARDS TO CUSTOMER SERVICE. STAY AWAY!!! More

system update, Oil change & service update As always I received great service from Ron Sumangil all the way up to management services. It's nice to go to a dealership that you feel convertible As always I received great service from Ron Sumangil all the way up to management services. It's nice to go to a dealership that you feel convertible with & trust there recommendations on any service they say you car needs. Thanks for all the great services I have always received from Shockley Honda. More

10 K PM time for my 2016 CRV EX L Arrived for appointment today, was greeted and advised by Chris, Service was professional, prompt and friendly. I always have peace of mind knowing my Arrived for appointment today, was greeted and advised by Chris, Service was professional, prompt and friendly. I always have peace of mind knowing my CRV is maintained and inspected, as I am a serious commuter! Also, Shockley is always a great experience, with people you can rely on. Was checked out by Cindy after PM was done. Courteous and prompt as always! More