Ourisman Honda of Frederick

Great buying experience This was one of the best buying experiences we've had. Mo Williams was so helpful with our purchase and a special thanks to Shawn Bowders for going t This was one of the best buying experiences we've had. Mo Williams was so helpful with our purchase and a special thanks to Shawn Bowders for going the extra mile in pricing. We're enjoying our Accord immensely and would absolutely recommend Shockley!! More

Gary Brooks is the best! Very sharp, friendly, and knowledgeable. We were going to buy a car from another dealer or 3rd party, but after talking with Gary, we wouldn't take o Very sharp, friendly, and knowledgeable. We were going to buy a car from another dealer or 3rd party, but after talking with Gary, we wouldn't take our business elsewhere. Looking forward to buying our next car with you! More

Excellent customer service Good customer service very helpful. Salesperson and finance are accommodating and finds a way to make your financing with a lower interest. I will def Good customer service very helpful. Salesperson and finance are accommodating and finds a way to make your financing with a lower interest. I will definitely recommend Shockley Honda. More

Excellent buying experience (Honda CRV 2017) Mo was very helpful and straight forward during the initial email communications when we were trying to select between several dealers (very important Mo was very helpful and straight forward during the initial email communications when we were trying to select between several dealers (very important factor for us). Also excellent and no drama service during the sale process at the dealership. More

Excellent Overall Experience! I was in a hurry - had a deadline, knew what I wanted, what I wanted to pay, what I wanted for my trade, and my Sales Rep Andy got me in and out on ti I was in a hurry - had a deadline, knew what I wanted, what I wanted to pay, what I wanted for my trade, and my Sales Rep Andy got me in and out on time. Second vehicle purchase from Shockley - great sales and service center. More

Unprofessional Justin Todd Talks down to customers, asks inappropriate questions about private personal life, arrogant, jack-xxx, slammed employer/boss on their practices, poor Talks down to customers, asks inappropriate questions about private personal life, arrogant, jack-xxx, slammed employer/boss on their practices, poor financial advice, tried giving personal financial advice when not solicited (he is not a licensed financial advisor), cursed several times during loan processing. More

Awesome I arrived on the premises of Shockley Honda on a weekday in the evening. I was saw a representative that was not busy so I introduced myself and she i I arrived on the premises of Shockley Honda on a weekday in the evening. I was saw a representative that was not busy so I introduced myself and she introduced herself as Krystal Swanson (I knew we would be get along just fine.) Actually, it was as if I had known her for years (she was very amiable in her demeanor.) She knew what I wanted and she immediately started working on the needs assessment for me but I already had everything in place ready to go. I had inquired about a new 2017 Honda Accord Hybrid Touring and we looked for a car that matched my needs. We found the care that I liked with the same criteria and we began the process for the deal. We worked on the deal for about 3-4 hours and that was the end of day 1 at Shockley Honda. On Day 2 of my Honda adventure, I came back on a Saturday when the dealership opened at 9am. As usual Krystal gave me a big, warm, welcoming smile and greeted me. I changed the specifics of the deal because I had too much negative equity on the car so we decided not to trade in the original trade and pursued a different tactic. Now, we are trading in my brother's used 2011 silver corolla S with 88448 miles with a little less negative equity (about 7570 USD). We got a trade appraisal worth about 6300 USD (we agreed to the amount). My brother had signed over the car to me today and indicated that the transfer should go to me in my name. Anyways, we began a new deal and I wanted a used vehicle. Brian, the finance representative wanted me to go with a new car versus a used vehicle so I listened to his logic (I didn't quite understand), but I got the jest of it. We had to try and look for a new 2017 Honda Accord LX to have the approval odds be better for the deal in order to have it financed and approved. At this point, it is about getting the deal approved so I could finance the deal. Brian said he would work on it for today and told me that he would call me on Monday. This concludes my experience with Shockley Honda over the course of 2 days. I had a fantastic experience from start to finish on the 2nd time around! Thank you Kayle, Krystal, and Justin for the superb experience at your Honda dealership! More

Wonderful experience Very helpful. Moved us through quickly. Would refer anyone I talk to. They helped us find exactly what we were looking for at an affordable price. Very helpful. Moved us through quickly. Would refer anyone I talk to. They helped us find exactly what we were looking for at an affordable price. More

Oil Change & service Update I received great service from Lucas Silver. He was very professional and helpful in explaining to me what I needed done on my car. I trusted his rec I received great service from Lucas Silver. He was very professional and helpful in explaining to me what I needed done on my car. I trusted his recommendation and was very pleased on well the car performed after it was serviced. Thanks Lucas! More

EXCELLENT CUSTOMER SERVICE I was super satisfied with service that I received from Shockley Honda. Gary Brooks was my Sale Consultant and he did a great job in helping me choos I was super satisfied with service that I received from Shockley Honda. Gary Brooks was my Sale Consultant and he did a great job in helping me choose a car that was in my price range. He was very patient and wait for me to make up my mind. He also call to check up and see how my car was and everything was going well. Gary also have me take a picture with him. I would recommend him to anyone. More